Mailing List Archive: Request Tracker: Users

Cannot add email to user - already in use

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Michael.Polenske at skm-skyline

Apr 30, 2012, 5:04 AM

Post #1 of 3 (340 views)
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Cannot add email to user - already in use

Good morning,

I try to add a user to RT4.0.5 - works. But if I add an email address to
his account I get the message "User xyz: Email address in use". But I
cannot find this address in the userlist. Any idea ?

Cheers - Michael

ruz at bestpractical

Apr 30, 2012, 5:46 AM

Post #2 of 3 (329 views)
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Re: Cannot add email to user - already in use [In reply to]

On Mon, Apr 30, 2012 at 16:04, Michael Polenske
<Michael.Polenske [at] skm-skyline> wrote:
> Good morning,
>
>
>
> I try to add a user to RT4.0.5 – works. But if I add an email address to his
> account I get the message “User xyz: Email address in use”. But I cannot
> find this address in the userlist. Any idea ?

User with that email already exist. When you search for user in admin
UI use checkbox to include disabled and unprivileged users.

>
>
>
> Cheers - Michael
>
>

--
Best regards, Ruslan.

Michael.Polenske at skm-skyline

Apr 30, 2012, 6:41 AM

Post #3 of 3 (330 views)
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Re: Cannot add email to user - already in use [In reply to]

Args, I forgot the unprivileged. Found and destroyed.

Mille gracie !

Cheers - Michael

-----Original Message-----
From: ruslan.zakirov [at] gmail [mailto:ruslan.zakirov [at] gmail] On Behalf Of Ruslan Zakirov

User with that email already exist. When you search for user in admin UI use checkbox to include disabled and unprivileged users.

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