falcone at bestpractical
Apr 24, 2012, 10:50 AM
Post #4 of 9
On Tue, Apr 24, 2012 at 05:23:15PM +0200, Gerald wrote:
> But I have create an unix user : rtcrontool and i have add this user
> in www-data group
> And i have create in RT an user rtcrontool and set the unix user
> parameter to rtcrontool
> But i have ever :
> Failed to load module RT::Action::LinearEscalate...
As I mentioned earlier, in your other thread on the mailing list, this
is often a permissions issue (and separate from "User RT not found").
Try loading the file explicitly
perl -I/opt/rt4/lib -MRT::Action::LinearEscalate -e1
> On 24/04/2012 17:04, Kevin Falcone wrote:
> >On Tue, Apr 24, 2012 at 09:08:58AM +0200, Gerald wrote:
> >>I have installed LinearEscalate.pm
> >>When i run this command :
> >>rt-crontool--search RT::Search::FromSQL--search-arg\
> >> "(Status='new' OR Status='open' OR Status = 'stalled')" \
> >> --action RT::Action::LinearEscalate
> >>I have :
> >>User RT not found, please contact RT administrator.
> >You need to have a user in RT whose Gecos field matches your unix
> >username. This is how it knows what RT user to load up and run as.
> >This often "just works" when you're logged in as root, but if you're
> >trying to set up an rtcrontool unix user to separate privileges,
> >you'll need to do some rights granting in RT.