troelskn at gmail
Apr 30, 2012, 4:17 AM
Post #3 of 3
Thanks. rt-validator did indeed balk, but recreating the internal groups
didn't solve the problem.
Anyway - As a workaround, we just created new tickets and merged the faulty
tickets into the newly created one and it appears to work.
On 25 April 2012 15:03, Thomas Sibley <trs [at] bestpractical> wrote:
> On 04/25/2012 04:45 AM, Troels Knak-Nielsen wrote:
> > I know I brought this upon myself, but does any one here have any idea
> > about what is wrong?
> You didn't create the internal groups RT uses for roles on a ticket,
> including Owner. Running rt-validator may be able to fix this up for
> you, but it's likely to not be the only thing that's a little odd in
> your db.