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Failed to load module RT::Action::LinearEscalate

 

 

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gerald.radix at gmail

Apr 20, 2012, 2:57 AM

Post #1 of 3 (575 views)
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Failed to load module RT::Action::LinearEscalate

Hi,

I have installed LinearEsclate in Request Tracker 4.05.

When i launch in a terminal this command :

rt-crontool --search RT::Search::FromSQL --search-arg "(Status='new'
OR Status='open' OR Status = 'stalled')" --action
RT::Action::LinearEscalate

i have this error :

[Fri Apr 20 09:44:37 2012] [crit]: Failed to load module
RT::Action::LinearEscalate. () at ./rt-crontool line 307.
(/opt/rt4/bin/../lib/RT.pm:341)
Failed to load module RT::Action::LinearEscalate. () at ./rt-crontool
line 307.


falcone at bestpractical

Apr 20, 2012, 6:15 AM

Post #2 of 3 (547 views)
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Re: Failed to load module RT::Action::LinearEscalate [In reply to]

On Fri, Apr 20, 2012 at 11:57:01AM +0200, Gerald wrote:
> I have installed LinearEsclate in Request Tracker 4.05.

LinearEscalate ships with RT 4.0.5

> When i launch in a terminal this command :
>
> rt-crontool --search RT::Search::FromSQL --search-arg
> "(Status='new' OR Status='open' OR Status = 'stalled')" --action
> RT::Action::LinearEscalate
>
> i have this error :
>
> [Fri Apr 20 09:44:37 2012] [crit]: Failed to load module
> RT::Action::LinearEscalate. () at ./rt-crontool line 307.
> (/opt/rt4/bin/../lib/RT.pm:341)
> Failed to load module RT::Action::LinearEscalate. () at
> ./rt-crontool line 307.

This executes fine for me, ensure that your Unix user has permissions
to see all the relevant files on disk.

-kevin


gerald.radix at gmail

Apr 24, 2012, 3:16 AM

Post #3 of 3 (455 views)
Permalink
Re: Failed to load module RT::Action::LinearEscalate [In reply to]

I have create an unix user : rtcrontool and i have add this user in
www-data group

And i have create in RT an user rtcrontool and set the unix user
parameter to rtcrontool

But i have ever :

Failed to load module RT::Action::LinearEscalate...

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