falcone at bestpractical
Apr 20, 2012, 6:15 AM
Post #2 of 3
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Re: Failed to load module RT::Action::LinearEscalate
[In reply to]
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On Fri, Apr 20, 2012 at 11:57:01AM +0200, Gerald wrote:
> I have installed LinearEsclate in Request Tracker 4.05.
LinearEscalate ships with RT 4.0.5
> When i launch in a terminal this command :
>
> rt-crontool --search RT::Search::FromSQL --search-arg
> "(Status='new' OR Status='open' OR Status = 'stalled')" --action
> RT::Action::LinearEscalate
>
> i have this error :
>
> [Fri Apr 20 09:44:37 2012] [crit]: Failed to load module
> RT::Action::LinearEscalate. () at ./rt-crontool line 307.
> (/opt/rt4/bin/../lib/RT.pm:341)
> Failed to load module RT::Action::LinearEscalate. () at
> ./rt-crontool line 307.
This executes fine for me, ensure that your Unix user has permissions
to see all the relevant files on disk.
-kevin
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