ruslan.zakirov at gmail
Apr 19, 2012, 8:12 AM
Views: 305
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Re: custom field applied to queue/ticket transaction
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You see and set them on replies and comments. Dont forget to apply them to
a queue.
Ruslan from phone.
19.04.2012 18:06 пользователь "Jiten Dedhia" <jiten [at] cobite> написал:
> I am a newbie on rt. I did some search in the archived and couldn't find
> an answer and so decided to post.
>
> We use the web interface to create ticket. We have multiple queues and
> have created custom fields that "applies to" ticket.
>
> I have tried to create a custom field and applied it to ticket transaction
> but it does not show up on the web interface. I have read the RT Essentials
> but it does not cover this either.
>
> What is the meaning of custom field "applies to" queue/ticket transaction
> and how to use it?
>
> Jiten
>
>
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