falcone at bestpractical
Apr 19, 2012, 8:11 AM
Views: 305
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Re: custom field applied to queue/ticket transaction
[In reply to]
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On Thu, Apr 19, 2012 at 10:05:52AM -0400, Jiten Dedhia wrote:
> I am a newbie on rt. I did some search in the archived and couldn't
> find an answer and so decided to post.
>
> We use the web interface to create ticket. We have multiple queues
> and have created custom fields that "applies to" ticket.
>
> I have tried to create a custom field and applied it to ticket
> transaction but it does not show up on the web interface. I have
> read the RT Essentials but it does not cover this either.
>
> What is the meaning of custom field "applies to" queue/ticket
> transaction and how to use it?
It shows up on the Reply/Comment page if applied/permissioned
correctly.
-kevin
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Re: custom field applied to queue/ticket transaction