Mailing List Archive: Request Tracker: Users

sending an email to owner when ticket is nearly due

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florin at andrei

Apr 11, 2012, 2:33 PM

Post #1 of 4 (439 views)
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sending an email to owner when ticket is nearly due

Using RT-4.0.5 on Linux.

What is the best way to configure RT to automatically send an email to
the owner of a ticket when the ticket is nearly due? Let's say, 1 day
before the due date.

I've seen this page...

http://requesttracker.wikia.com/wiki/Reminders

...but it's for reminders. I'd like to just look at the existing tickets
and send the notifications when they're close to due date.

--
Florin Andrei
http://florin.myip.org/

kenn.crocker at gmail

Apr 12, 2012, 6:32 PM

Post #2 of 4 (394 views)
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Re: sending an email to owner when ticket is nearly due [In reply to]

Florin,

create a search that meets your criteria and then a dashboard that runs
said search at the appropriate time.

Kenn

On Wed, Apr 11, 2012 at 2:33 PM, Florin Andrei <florin [at] andrei>wrote:

> Using RT-4.0.5 on Linux.
>
> What is the best way to configure RT to automatically send an email to the
> owner of a ticket when the ticket is nearly due? Let's say, 1 day before
> the due date.
>
> I've seen this page...
>
> http://requesttracker.wikia.**com/wiki/Reminders<http://requesttracker.wikia.com/wiki/Reminders>
>
> ...but it's for reminders. I'd like to just look at the existing tickets
> and send the notifications when they're close to due date.
>
> --
> Florin Andrei
> http://florin.myip.org/
>

jfearn at redhat

Apr 12, 2012, 8:20 PM

Post #3 of 4 (394 views)
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Re: sending an email to owner when ticket is nearly due [In reply to]

On 04/13/2012 11:32 AM, Kenneth Crocker wrote:
> Florin,
>
> create a search that meets your criteria and then a dashboard that runs
> said search at the appropriate time.
>
> Kenn
>
> On Wed, Apr 11, 2012 at 2:33 PM, Florin Andrei<florin [at] andrei>wrote:
>
>> Using RT-4.0.5 on Linux.
>>
>> What is the best way to configure RT to automatically send an email to the
>> owner of a ticket when the ticket is nearly due? Let's say, 1 day before
>> the due date.
>>
>> I've seen this page...
>>
>> http://requesttracker.wikia.**com/wiki/Reminders<http://requesttracker.wikia.com/wiki/Reminders>
>>
>> ...but it's for reminders. I'd like to just look at the existing tickets
>> and send the notifications when they're close to due date.
>>
>> --
>> Florin Andrei
>> http://florin.myip.org/
>>
>

This looks like a good start
http://requesttracker.wikia.com/wiki/DueDateRemindersByEmail

Cheers, Jeff.

florin at andrei

Apr 18, 2012, 5:11 PM

Post #4 of 4 (346 views)
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Re: sending an email to owner when ticket is nearly due [In reply to]

On 04/12/2012 08:20 PM, Jeff Fearn wrote:
>
> This looks like a good start
> http://requesttracker.wikia.com/wiki/DueDateRemindersByEmail

It appears to be written for RT3, but my tests with RT4 were successful.
Thanks!

--
Florin Andrei
http://florin.myip.org/

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