Mailing List Archive: Request Tracker: Users

Email sending behavior modification?

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sjalexander at mpbx

Apr 12, 2012, 7:07 AM

Post #1 of 2 (185 views)
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Email sending behavior modification?

Hello all,

I'm looking for a way to keep RT from emailing unprivileged users.

We have set up our RT installation such that "privileged users" means
our internal personnel; "unprivileged users" means customers.

We want to use the system to track tickets etc but don't want emails
from RT to go to any customers. I wasn't able to find an obvious way
to do this; is this supported out of the box? If not, where should I
look in the code?

Regards,

Stephen J Alexander
MPBX, LLC
http://mpbx.com

PS: If there is a way to keep the "RT Itself" notifications about
having sent emails from showing in the ticket history, I would also
like to suppress that.

trs at bestpractical

Apr 12, 2012, 7:20 AM

Post #2 of 2 (170 views)
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Re: Email sending behavior modification? [In reply to]

On 04/12/2012 10:07 AM, Stephen J Alexander wrote:
> I'm looking for a way to keep RT from emailing unprivileged users.
>
> We have set up our RT installation such that "privileged users" means
> our internal personnel; "unprivileged users" means customers.

You're probably best off doing this at the MTA level. Do all your
internal staff have an email address with a common domain? If so, your
MTA can relay for that domain, but reject anything else from RT.

> PS: If there is a way to keep the "RT Itself" notifications about
> having sent emails from showing in the ticket history, I would also
> like to suppress that.

Don't grant the ShowOutgoingEmails right.

Thomas

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