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luong.d.bui at gmail

Apr 5, 2012, 7:35 PM

Post #1 of 2 (1236 views)
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Outgoing reply/comments HTML

Dear RT,

I'm trying to configure RT 4.0 to send all outgoing mails using HTML
instead of plain text to include all hyperlinks/tables. I edited
Sendmail.pm to following:

my $type = 'text/html';

RT now send all emails in HTML but all formatting is still lost, could you
pls let me know which part handles HTML stripping for reply/comments?
Thanks

--
Regards,

~Luong


falcone at bestpractical

Apr 5, 2012, 8:01 PM

Post #2 of 2 (1195 views)
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Re: Outgoing reply/comments HTML [In reply to]

On Fri, Apr 06, 2012 at 09:35:11AM +0700, Luong Bui Duc wrote:
> I'm trying to configure RT 4.0 to send all outgoing mails using HTML instead of plain text to
> include all hyperlinks/tables. I edited Sendmail.pm to following:
> my $type = 'text/html';
> RT now send all emails in HTML but all formatting is still lost, could you pls let me know
> which part handles HTML stripping for reply/comments? Thanks

This is documented in docs/customizing/templates.pod - your change will
break things. You should be able to find many emails to the list about
html mail that point to this piece of documentation with a quick
search.

-kevin

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