jasonbrayshaw at aurion
Mar 28, 2012, 7:56 PM
Views: 157
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RT4.0.5 Query Builder and Custom Queue Fields
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Hi All,
I am having issues with custom queue fields and identifying them through
Query Builder. I am sure I have missed a step somewhere, but have been
working on this for 3 days now without luck.
I have configured the custom field for the queue, applied it to all all
queues (global). I have selected a value for this custom field agsinst all
queues.
When I open the query builder, select the queue and select add these terms.
The custom fields do not update. They remain as the ticket custom fields.
I have tried logging on as different users, even as the root user without
luck.
I'm sure it is something basic or simple that I have forgotten, however it
is doing my head in. Could someone point me in the right direction.
Cheers,
Jason
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RT4.0.5 Query Builder and Custom Queue Fields