gsomlo at gmail
Mar 23, 2012, 9:05 AM
Post #1 of 2
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data file syntax for rt-setup-database ?
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I'm trying to "script" (or fully specify) a workflow using an
'initialdata'-like file that will be loaded into RT via
'rt-setup-database --action insert'.
Looks something like this:
@Queues = (
{ Name => 'MyQueue',
Description => 'Queue for my special workflow',
},
);
@Groups = (
{ Name => 'MyQueueAdmins',
Description => 'Admins for my special queue',
Domain => 'UserDefined',
},
{ Name => 'MyQueueWorkers',
Description => 'Workers who will solve tickets from my queue',
Domain => 'UserDefined',
},
);
@ACL = (
{ GroupDomain => 'SystemInternal',
Queue => 'MyQueue',
GroupType => 'Everyone',
Right => 'CreateTicket',
},
...
{ GroupDomain => 'UserDefined',
Queue => 'MyQueue',
GroupId => 'MyQueueAdmins',
Right => 'CommentOnTicket',
},
...
);
Is there any way to specify that the MyQueueAdmins group should be
an AdminCc watcher for MyQueue ? I.e., can I automate the following
list of steps:
Configuration -> Queues -> MyQueue -> Watchers ->
<Find MyQueueAdmin group>
<select AdminCc role for MyQueueAdmin group>
<Save Changes>
Also, can I specify existing privileged user names I'd like to be
members of any of my groups using this method ?
Thanks,
--Gabriel
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