ruz at bestpractical
Mar 20, 2012, 12:57 AM
Post #2 of 2
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Try SLA extension from repository, there is a branch that implements this
report.
Ruslan from phone.
20.03.2012 0:38 пользователь "David Hollinger" <david.hollinger [at] hwtears>
написал:
> I’m looking for an effective way to create/run a report on tickets from a
> specific queue, with specific owners and find out how often during the
> tickets’ lifetime (from open to close) the owner missed the response Due
> Date (as set by SLA). I want the report to return every instance that a
> ticket has a missed Due Date, showing the columns for ticket number, Due
> Date, the corresponding update transaction for that Due Date (our Due Dates
> update every time there is a response, until close), and the ticket
> Priority. Any suggestions?****
>
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> ** **
>
> *David Hollinger III*
>
> *IT Infrastructure Coordinator*
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> *Handwriting Without Tears*
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