inbel1 at telenet
Mar 18, 2012, 1:08 PM
Views: 324
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callback for autoclose in RT4
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We automatically close our tickets when replying to the requestor.
In RT3 I changed .../Ticket/Update.html
from:
if ($DefaultStatus =~ '~new$') {
$DefaultStatus = 'open';
}
to:
if (($DefaultStatus =~ '~new$' || $DefaultStatus =~ '~open $') && Action eq 'Respond') {
$DefaultStatus = 'resolved ';
}
Now we have migrated to 4.0.5, but I can't find the correct callback to do this.
Anyone a clue or hint?
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callback for autoclose in RT4
