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callback for autoclose in RT4
 

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inbel1 at telenet

Mar 18, 2012, 1:08 PM


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callback for autoclose in RT4

We automatically close our tickets when replying to the requestor.
In RT3 I changed .../Ticket/Update.html
from:
if ($DefaultStatus =~ '~new$') {
         $DefaultStatus = 'open';
}
to:
if (($DefaultStatus =~ '~new$' || $DefaultStatus =~ '~open $') && Action eq 'Respond') {
         $DefaultStatus = 'resolved ';
}

Now we have migrated to 4.0.5, but I can't find the correct callback to do this.

Anyone a clue or hint?

Subject User Time
callback for autoclose in RT4 inbel1 at telenet Mar 18, 2012, 1:08 PM
    Re: callback for autoclose in RT4 inbel1 at telenet Mar 19, 2012, 5:49 AM
    Re: callback for autoclose in RT4 falcone at bestpractical Mar 19, 2012, 8:48 AM
        Re: callback for autoclose in RT4 inbel1 at telenet Mar 20, 2012, 2:34 AM
    Re: callback for autoclose in RT4 falcone at bestpractical Mar 20, 2012, 5:32 PM

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