arthur_rance at hotmail
Mar 13, 2012, 9:40 AM
> On Mon, Mar 12, 2012 at 14:19, Arthur Rance <arthur_rance [at] hotmail> wrote:
Re: SelfService + Hide staff reply real name = ?
[In reply to]
> > Hello,
> > When I read a ticket through the self-service, I can see the real name of
> > the guy who replies. Is it possible to hide it ?
> By adjusting ShowUser component that is used to display user entries
> in the web interface.
> By adjusting ShowHistory component and sub-components.
New problem : When the customer replies through the self-service, the quoted text is introduced by :
$self->loc("On [_1], [_2] wrote:", $self->CreatedAsString, $self->CreatorObj->Name)
How to hide "$self->CreatorObj->Name" when he is in the group "Staff" ? Is there a best way ? Is there an easiest way ?