ulf at openlane
Mar 11, 2012, 11:00 PM
Post #3 of 3
> From: rt-users-bounces [at] lists [mailto:rt-users-bounces [at] lists] On Behalf Of Kenneth Crocker
> Sent: Sunday, March 11, 2012 1:14 PM
> To: RT User List
> Subject: Re: [rt-users] How are Reminders linked to tickets?
> Reminders are Tickets with the type = "reminder" and they are linked to other tickets via the LINKS table like any other ticket relationship.
> Your problem could stem from the fact that the older versions of RT did not automatically resolve a reminder when the ticker was resolved (not a problem now) so you could have reminder left over from before that > was linked to a ticket that is now resolved.
The reminder was created on a ticket, which was created after the upgrade. That ticket is also no resolved yet. End-user got back to me to tell me the ticket number.
> Just a thought.
> On Sun, Mar 11, 2012 at 12:05 PM, Ulf Zimmermann <ulf [at] openlane> wrote:
> We went recently through an upgrade from 3.2.2 to 4.0.5.
> After the upgrade someone created a reminder. It now shows "Couldn't find Ticket for reminder 75710. Please contact administrator." I tested a reminder on another ticket, that one is working fine, but I can't find
> how it is linked to the ticket I created on in the database. I was trying to find that, so I can figure out the 75710, why it can't find it's relation. So far the user, who created the reminder hasn't gotten back to me on
> which he created it.