Mailing List Archive: Request Tracker: Users

How are Reminders linked to tickets?

Index | Next | Previous | View Threaded

ulf at openlane

Mar 11, 2012, 12:05 PM

Post #1 of 3 (298 views)
Permalink

How are Reminders linked to tickets?

We went recently through an upgrade from 3.2.2 to 4.0.5.

After the upgrade someone created a reminder. It now shows "Couldn't find Ticket for reminder 75710. Please contact administrator." I tested a reminder on another ticket, that one is working fine, but I can't find how it is linked to the ticket I created on in the database. I was trying to find that, so I can figure out the 75710, why it can't find it's relation. So far the user, who created the reminder hasn't gotten back to me on which he created it.

Ulf.

kenn.crocker at gmail

Mar 11, 2012, 1:13 PM

Post #2 of 3 (281 views)
Permalink

Re: How are Reminders linked to tickets? [In reply to]

Ulf,

Reminders are Tickets with the type = "reminder" and they are linked to
other tickets via the LINKS table like any other ticket relationship.

Your problem could stem from the fact that the older versions of RT did not
automatically resolve a reminder when the ticker was resolved (not a
problem now) so you could have reminder left over from before that was
linked to a ticket that is now resolved.

Just a thought.

Kenn

On Sun, Mar 11, 2012 at 12:05 PM, Ulf Zimmermann <ulf [at] openlane> wrote:

> We went recently through an upgrade from 3.2.2 to 4.0.5.
>
> After the upgrade someone created a reminder. It now shows "Couldn't find
> Ticket for reminder 75710. Please contact administrator." I tested a
> reminder on another ticket, that one is working fine, but I can't find how
> it is linked to the ticket I created on in the database. I was trying to
> find that, so I can figure out the 75710, why it can't find it's relation.
> So far the user, who created the reminder hasn't gotten back to me on which
> he created it.
>
> Ulf.
>
>

ulf at openlane

Mar 11, 2012, 11:00 PM

Post #3 of 3 (270 views)
Permalink

Re: How are Reminders linked to tickets? [In reply to]

> From: rt-users-bounces [at] lists [mailto:rt-users-bounces [at] lists] On Behalf Of Kenneth Crocker
> Sent: Sunday, March 11, 2012 1:14 PM
> To: RT User List
> Subject: Re: [rt-users] How are Reminders linked to tickets?
>
> Ulf,
>
> Reminders are Tickets with the type = "reminder" and they are linked to other tickets via the LINKS table like any other ticket relationship.
>
> Your problem could stem from the fact that the older versions of RT did not automatically resolve a reminder when the ticker was resolved (not a problem now) so you could have reminder left over from before that > was linked to a ticket that is now resolved.

The reminder was created on a ticket, which was created after the upgrade. That ticket is also no resolved yet. End-user got back to me to tell me the ticket number.

>
> Just a thought.
>
> Kenn
> On Sun, Mar 11, 2012 at 12:05 PM, Ulf Zimmermann <ulf [at] openlane> wrote:
> We went recently through an upgrade from 3.2.2 to 4.0.5.
>
> After the upgrade someone created a reminder. It now shows "Couldn't find Ticket for reminder 75710. Please contact administrator." I tested a reminder on another ticket, that one is working fine, but I can't find
> how it is linked to the ticket I created on in the database. I was trying to find that, so I can figure out the 75710, why it can't find it's relation. So far the user, who created the reminder hasn't gotten back to me on
> which he created it.
>
>Ulf.

Index | Next | Previous | View Threaded

Interested in having your list archived? Contact Gossamer Threads