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lists at mhcsoftware

Feb 23, 2012, 4:58 AM

Post #1 of 4 (343 views)
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Subject Ticket ID

Hi,

when a reply is sent by email the ticket id in the subject looks like
[hos.name #213] - how can i replace the host name with "Ticket"

TIA
MH


--

MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany

voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info [at] mhcsoftware

HR Coburg: B2242
Geschäftsführer: Matthias Henze



--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012


lists at mhcsoftware

Feb 23, 2012, 4:58 AM

Post #2 of 4 (316 views)
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Subject Ticket ID [In reply to]

Hi,

when a reply is sent by email the ticket id in the subject looks like
[hos.name #213] - how can i replace the host name with "Ticket"

TIA
MH


--

MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany

voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info [at] mhcsoftware

HR Coburg: B2242
Geschäftsführer: Matthias Henze



--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012


trs at bestpractical

Feb 23, 2012, 6:25 AM

Post #3 of 4 (311 views)
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Re: Subject Ticket ID [In reply to]

On 02/23/2012 07:58 AM, Matthias Henze wrote:
> when a reply is sent by email the ticket id in the subject looks like
> [hos.name #213] - how can i replace the host name with "Ticket"

You don't want to do this because it means your RT might interact poorly
with another RT. Please read the section about $rtname by running the
command: perldoc /opt/rt4/etc/RT_Config.pm

Thomas
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012


lists at mhcsoftware

Feb 23, 2012, 6:39 AM

Post #4 of 4 (319 views)
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Re: Subject Ticket ID [In reply to]

Thanks for you reply.

Found a solution which will not conflict with others and hides my
internal hostname. Tickets now look like:

[MHC-Ticket #123] - Original subject

Am 23.02.2012 15:25, schrieb Thomas Sibley:
> On 02/23/2012 07:58 AM, Matthias Henze wrote:
>> when a reply is sent by email the ticket id in the subject looks like
>> [hos.name #213] - how can i replace the host name with "Ticket"
>
> You don't want to do this because it means your RT might interact poorly
> with another RT. Please read the section about $rtname by running the
> command: perldoc /opt/rt4/etc/RT_Config.pm
>
> Thomas
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston March 5 & 6, 2012



--

MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany

voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info [at] mhcsoftware

HR Coburg: B2242
Geschäftsführer: Matthias Henze



--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012

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