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Search Tickets which have met SLA

 

 

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escort146 at gmail

Feb 22, 2012, 8:18 PM

Post #1 of 2 (633 views)
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Search Tickets which have met SLA

Hi
i have installed the SLA plugin, it works fine, Starts and Due
date are being set as per the ServiceAgreement setting. I want to
query the tickets which have met the SLA for example Critical SLA
Value has 4 hours response time, to search tickets which are resolved
within this 4 hours. What will be query,

Thanks in Advance,
P. Prasanna
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012


ruz at bestpractical

Feb 24, 2012, 8:33 AM

Post #2 of 2 (605 views)
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Re: Search Tickets which have met SLA [In reply to]

On Thu, Feb 23, 2012 at 08:18, Pattabi Prasanna <escort146 [at] gmail> wrote:
> Hi
>     i have installed the SLA plugin, it works fine, Starts and Due
> date are being set as per the ServiceAgreement setting.  I want to
> query the tickets which have met the SLA for example Critical SLA
> Value has 4 hours response time, to search tickets which are resolved
> within this 4 hours.  What will be query,

There is no such query. Data should be processed.


>
> Thanks in Advance,
> P. Prasanna
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012



--
Best regards, Ruslan.
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012

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