Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 04 Jul 2009 13:34:28 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg hi, My apologies for posting here, but I in the assettracker some things remain unanswered (see http://code.google.com/p/asset-tracker-4rt/wiki/Featu 04 Jul 2009 04:51:08 -0800 http://www.gossamer-threads.com/lists/rt/users/87034 My custom fields are not showing up in my dashboard. I suspect that changing the organization name has something to do with it. I just tried to see if 03 Jul 2009 13:42:26 -0800 http://www.gossamer-threads.com/lists/rt/users/87027 Hi All, I have rt-3.8.4 and rtfm-2.4.2 installed on a linux system. When an unprivileged users does a search for an article s/he sees them, but when 03 Jul 2009 10:33:59 -0800 http://www.gossamer-threads.com/lists/rt/users/87018 Hi, Thanks for the numerous response and I was able to have a scrip that merges RECOVERY alerts from nagios with PROBLEM tickets. I need help again f 03 Jul 2009 08:11:21 -0800 http://www.gossamer-threads.com/lists/rt/users/87012 Hello list!!! I have an RT 3.6.1 installation, and RT works fine for me. I was hopping someone could help me out on this one: I have a couple of Cus 03 Jul 2009 07:32:30 -0800 http://www.gossamer-threads.com/lists/rt/users/87010 Hi Steven You internal server error is may be due to the Fastcgi script idle timeout . Because when your queries takes longer than the idle timeou 03 Jul 2009 06:27:06 -0800 http://www.gossamer-threads.com/lists/rt/users/87005 hi, yesterday I got RT::Authen::ExternalAuth working (v.0.0.8 I think, the latest) with rt 3.8.4 and an openldap server. All according to the README 03 Jul 2009 05:52:27 -0800 http://www.gossamer-threads.com/lists/rt/users/87003 Hello All I have already post one question about how I can trace my query or put show my queries in log generated by RT. Though I have made some chan 03 Jul 2009 05:20:35 -0800 http://www.gossamer-threads.com/lists/rt/users/87001 hi, it's not for the first time we encounter a mail loop caused by an erroneous configuration of a user, and we receive hundreds of auto replies. rt 03 Jul 2009 04:50:09 -0800 http://www.gossamer-threads.com/lists/rt/users/87000 Hi Everone, I want to do a search based on the following: Tickets resolved by userA and userB and userC where tickets status is resolved and tick 03 Jul 2009 03:42:03 -0800 http://www.gossamer-threads.com/lists/rt/users/86999 Hi list, RT::URI *appears* to have all the bits to do external links - is anyone here doing any linking (eg. dependencies) between different RT i 03 Jul 2009 00:09:57 -0800 http://www.gossamer-threads.com/lists/rt/users/86997 I'm having a problem with customfields not showing up when a user (me included) tries to change the column's available in a dashboard. The custom fiel 02 Jul 2009 14:02:11 -0800 http://www.gossamer-threads.com/lists/rt/users/86992 Hi, RT newbie here. I've got RT-Authen-ExternalAuth-0.08 set up and working against our eDirectory. What I'd like to do now, is have users created 02 Jul 2009 13:54:03 -0800 http://www.gossamer-threads.com/lists/rt/users/86991 RT-3.8.4: 1) Can I specify a custom field that is merely a checkbox? 2) Can I provide a default value for such a custom field? Or would I need to wr 02 Jul 2009 10:19:06 -0800 http://www.gossamer-threads.com/lists/rt/users/86989 Mis typo on my /etc/procmailrcs/it-deliver.rc PATH=/usr/local/bin:/bin:/usr/bin LOGFILE=/var/log/procmail.log VERBOSE=YES LOGABSTRACT=YES # Trash emai 02 Jul 2009 08:06:43 -0800 http://www.gossamer-threads.com/lists/rt/users/86986 Hi experts, Im testing Procmail filtering for RT based on http://wiki.bestpractical.com/view/SpamFiltering and previous request http://www.mail-archi 02 Jul 2009 08:05:13 -0800 http://www.gossamer-threads.com/lists/rt/users/86987 Hi, I am trying to configure Dashboards to all the users in my system. How do I assign the global right : CreateDashboard to all? I have a LOT of us 02 Jul 2009 04:26:40 -0800 http://www.gossamer-threads.com/lists/rt/users/86980 Hello All I want to trace queries that are dynamically firing in RT to track where they are making application slow. But I m not able to find out 02 Jul 2009 01:21:59 -0800 http://www.gossamer-threads.com/lists/rt/users/86975 hi, is it possible to have a link to a url outside RT without __id__ or without __ __CustomField__ in a custom field? If i edit a custom field (CF) 01 Jul 2009 22:10:54 -0800 http://www.gossamer-threads.com/lists/rt/users/86972 System: RHEL 5 RT 3.8.1 Apache 2.2.3 So I'm currently trying to get rt-mailgateway set-up properly. I've got SMTP set-up properly and the mail-log r 01 Jul 2009 12:17:14 -0800 http://www.gossamer-threads.com/lists/rt/users/86962 Hello, RT 3.8.1 Our users have a custom field called "Quick Status" that they use as part of a report for higher ups that just want a one line summa 01 Jul 2009 11:15:43 -0800 http://www.gossamer-threads.com/lists/rt/users/86961 RT 3.8.3 MySQL 5.0.45 CentOS 5.2 perl 5.8.8 mod_perl2 When I go to bookmark a ticket, I get the following in the RT log: [debug]: Tried to load a bog 01 Jul 2009 09:26:45 -0800 http://www.gossamer-threads.com/lists/rt/users/86959 Hi, We have 2 RT systems, they both working but when I try: * adding my second RT system as a cc to my first when commenting on a tick 01 Jul 2009 03:12:33 -0800 http://www.gossamer-threads.com/lists/rt/users/86951 Hello All In my RT application my creating, updating and closing of tickets are very slow and takes almost 20 sec to insert a ticket and nearly 35 30 Jun 2009 23:33:09 -0800 http://www.gossamer-threads.com/lists/rt/users/86946 How can I make the subject field a mandatory field? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My sh 30 Jun 2009 13:41:23 -0800 http://www.gossamer-threads.com/lists/rt/users/86939