Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 23 Nov 2009 22:24:19 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg When upgrading from 3.8.4 to 3.8.6 I'm getting this error when running bin/rt-setup-database --dba rt_user --prompt-for-dba-password --action upgr 23 Nov 2009 20:51:46 -0800 http://www.gossamer-threads.com/lists/rt/users/90196 I just checked RT out of git and ran: ./configure --enable-layout=inplace --with-my-user-group --with-db-typ=SQLite But the database type is set to 23 Nov 2009 19:33:16 -0800 http://www.gossamer-threads.com/lists/rt/users/90192 Hello all, this question appears in the archive but the suggested answer does not quite work; I am hoping some of you will be able to suggest solut 23 Nov 2009 15:32:21 -0800 http://www.gossamer-threads.com/lists/rt/users/90183 RT provides an excellent history log of all activities relating to a ticket. This provides an unchangeable record which auditors love when reviewing 23 Nov 2009 15:01:10 -0800 http://www.gossamer-threads.com/lists/rt/users/90181 Hello, I'm in the same boat as many others I've seen post. We have 35k tickets in one of our queues that I'm trying to shred(shame on us for not au 23 Nov 2009 10:19:02 -0800 http://www.gossamer-threads.com/lists/rt/users/90170 Hi, Please find below the Custom action clean up code for Seting DueDate based on a condition: use strict; use warnings; my $date1=$self->TicketObj- 23 Nov 2009 02:20:44 -0800 http://www.gossamer-threads.com/lists/rt/users/90163 I'm trying to write a scrip that removes the requestor of a new ticket if the requestor's email address is in a specific "no-reply" group in RT (for t 20 Nov 2009 09:34:06 -0800 http://www.gossamer-threads.com/lists/rt/users/90148 On Fri, Nov 20, 2009 at 11:41:50AM +0000, Dominic Hargreaves wrote: > I'm migrating from an RT 2 install to an RT 3.8 install with around > 170 privil 20 Nov 2009 03:48:46 -0800 http://www.gossamer-threads.com/lists/rt/users/90141 I'm migrating from an RT 2 install to an RT 3.8 install with around 170 privileged users (and around 90,000 total users). I've done some initial test 20 Nov 2009 03:41:50 -0800 http://www.gossamer-threads.com/lists/rt/users/90140 Hello All I have RT 3.6.3 installed with fastcgi implemented. I have one problem with my one of custom scrip which we have placed on closure of ti 20 Nov 2009 00:38:39 -0800 http://www.gossamer-threads.com/lists/rt/users/90137 Best Practical Solutions provides unparalleled instruction in how to get the most out of RT. We've been teaching users and administrators how to get t 19 Nov 2009 14:31:25 -0800 http://www.gossamer-threads.com/lists/rt/users/90177 Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: > Hi, i followed the the instructions from wiki to add all attachments > from a ticket (during the 19 Nov 2009 13:43:16 -0800 http://www.gossamer-threads.com/lists/rt/users/90133 One thing i forgot: 'RT-Attach-Message: Yes' is a special header that RT uses internally. It means that the outgoing mail should be created with all 19 Nov 2009 07:22:50 -0800 http://www.gossamer-threads.com/lists/rt/users/90115 Hi, i followed the the instructions from wiki to add all attachments from a ticket (during the whole livetime) as links to the outgoing mail. No i nee 19 Nov 2009 06:58:00 -0800 http://www.gossamer-threads.com/lists/rt/users/90113 I'm running a script that grabs a list of users from our LDAP directory and synchronizes group memberships and permissions. Currently, I use code simi 19 Nov 2009 05:33:06 -0800 http://www.gossamer-threads.com/lists/rt/users/90110 Hello, Once again it appears I've run into a snag. I'm running lighttpd with RT on CentOS 5.4. This is my first attempt at trying to get RT to run u 18 Nov 2009 17:19:06 -0800 http://www.gossamer-threads.com/lists/rt/users/90105 Hi folks: I've installed RT::Extension::CommandByMail and configured it according to http://cpansearch.perl.org/src/FALCONE/RT-Extension-CommandByM 18 Nov 2009 15:57:16 -0800 http://www.gossamer-threads.com/lists/rt/users/90103 Hello, After over a year of running RT/RT-IR under CentOS with Apache & mySQL, I decided to give it another go and create an entirely new server usi 18 Nov 2009 14:39:38 -0800 http://www.gossamer-threads.com/lists/rt/users/90102 Looking at a tcpdump, as soon as the ldap server returns "Server Hello Done" the RT server sends a FIN/ACK to close the connection, this all happens p 18 Nov 2009 12:55:41 -0800 http://www.gossamer-threads.com/lists/rt/users/90099 Barron, Josh wrote: > I wasn't able to get this working after trying a good portion of the > evening. > I finally ended up setting up a new virtual se 18 Nov 2009 12:18:10 -0800 http://www.gossamer-threads.com/lists/rt/users/90098 Hey Everyone, So I got the ExternalAuth module working to Active Directory NON TLS enabled, however, when I set it to use TLS I get a: LDAP_OPERATIO 18 Nov 2009 11:41:29 -0800 http://www.gossamer-threads.com/lists/rt/users/90093 I wasn't able to get this working after trying a good portion of the evening. I finally ended up setting up a new virtual server and just migrating th 18 Nov 2009 07:14:29 -0800 http://www.gossamer-threads.com/lists/rt/users/90090 Hello, I need the following behaviour : when a ticket is created (in default queue), if the suject contains "[PRH]" I must notify some special person 18 Nov 2009 01:15:50 -0800 http://www.gossamer-threads.com/lists/rt/users/90087 Hi , I'm trying to set the custom filed values of child ticket using a Template but it fails to set the values in the Child Ticket.Please find below 18 Nov 2009 01:13:30 -0800 http://www.gossamer-threads.com/lists/rt/users/90086 Looks like it is on: [root@help01 jbarron]# /usr/sbin/getenforce Enforcing [root@help01 jbarron]# /sbin/ausearch -m avc -ts today <no matches> - 17 Nov 2009 17:13:38 -0800 http://www.gossamer-threads.com/lists/rt/users/90079