Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 16 May 2008 16:03:11 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg Greetings all- So, I recently moved our RT application from CentOS 4.6 (32 bit) to a new machine running CentOS 5.1 (64 bit). It's RT 3.6.6. Inst 16 May 2008 10:58:48 -0800 http://www.gossamer-threads.com/lists/rt/users/74380 So I posted on the short urls and got it working but it did not resolve my issue. Allow me to explain in full. I have authentication outsourced to PA 16 May 2008 09:57:36 -0800 http://www.gossamer-threads.com/lists/rt/users/74379 Hello all, I've created a custom field (mandatory field) and the value that is chosen is assigned to the subject the email generated. When I c 16 May 2008 09:23:45 -0800 http://www.gossamer-threads.com/lists/rt/users/74378 Does a setting exist that allows me to shorten the url? My URL is https://www.example.com and I would like for the https://www.example.com/Tickets an 16 May 2008 08:10:14 -0800 http://www.gossamer-threads.com/lists/rt/users/74377 Hi all, I want create this scrip: condition: user defined action: create tickets template: my template stage : transaction creat 16 May 2008 06:37:51 -0800 http://www.gossamer-threads.com/lists/rt/users/74374 Hello, We have been running RT for about a year and it has suddenly started running slowly. Looking at the RT.log file, we are seeing a whole bunch 15 May 2008 21:27:31 -0800 http://www.gossamer-threads.com/lists/rt/users/74368 I noticed in Debian that Citadel is one of the possible MTAs that apparently work with RT. However, it doesn't appear that Citadel supports address 15 May 2008 17:28:26 -0800 http://www.gossamer-threads.com/lists/rt/users/74365 To all, I want to add a couple options to the blue bar where it displays "open comments reply resolve". Where would I find that code an 15 May 2008 17:16:08 -0800 http://www.gossamer-threads.com/lists/rt/users/74364 Hi, I cannot seem to attach a file during/at the resolve screen. Replying to a ticket does allow files to be attached. My support folks are now "r 15 May 2008 16:05:03 -0800 http://www.gossamer-threads.com/lists/rt/users/74363 Hello everybody, I installed the new version RT 3.6.6 on an ubuntu server 8.04. The installation went fine. I am able to login to the RT. The only is 15 May 2008 13:28:20 -0800 http://www.gossamer-threads.com/lists/rt/users/74360 I am trying to get the files at: http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-ResetPassword/ I am using the tortisesvn cl 15 May 2008 10:47:32 -0800 http://www.gossamer-threads.com/lists/rt/users/74357 All - I have an instance of RT 3.6.6 that was set up prior to my arrival. The system has several groups set up, and all users are configured as memb 15 May 2008 09:12:14 -0800 http://www.gossamer-threads.com/lists/rt/users/74354 RT 3.4.5 Gentoo (2.6.14-gentoo-r5) I've searched the wiki and the RT essentials book to no avail... I need to delete a ticket, or remove a (confi 15 May 2008 08:36:52 -0800 http://www.gossamer-threads.com/lists/rt/users/74349 Hello, Did anyone even built an SQL-query to display all tickets in a queue including all the comments with them? If so can you share the SQL stat 15 May 2008 07:06:59 -0800 http://www.gossamer-threads.com/lists/rt/users/74348 Hello, I have made a perl script to resolve some tickets automatically and move to another queue we have here. I created a new user with permiss 14 May 2008 18:45:36 -0800 http://www.gossamer-threads.com/lists/rt/users/74322 Hi, a few of my users are reporting 'permission denied' errors when they try to reply to an RT ticket via e-mail. They get an e-mail back saying som 14 May 2008 04:46:10 -0800 http://www.gossamer-threads.com/lists/rt/users/74313 Hello everybody! I have the following template for autogenerating user and password after creating a new ticket: ----------------------------------- 14 May 2008 04:13:05 -0800 http://www.gossamer-threads.com/lists/rt/users/74312 I went through the manual installation Wiki and cleaned up my rt3.conf. I think it should be correct now. However, httpd won't start. Here is what 13 May 2008 14:04:16 -0800 http://www.gossamer-threads.com/lists/rt/users/74303 Hi, I'm trying to install RT 3.6 on my Ubuntu 6.06 (Dapper) system and have followed instructions here: http://wiki.bestpractical.com/view/UbuntuIns 13 May 2008 11:51:12 -0800 http://www.gossamer-threads.com/lists/rt/users/74302 Getting closer. I turned off SELINUX (thanks, Drew) and changed my iptables config (thanks, Graeme). Now, here is what I get when I browse to rtbak. 13 May 2008 07:45:22 -0800 http://www.gossamer-threads.com/lists/rt/users/74301 Hi Has anyone got AddValueForObject working in a scrip with a 'select multiple' custom field? my $cf_obj = RT::CustomField->new($self->CurrentUser) 13 May 2008 06:47:37 -0800 http://www.gossamer-threads.com/lists/rt/users/74300 Hi all, I'm interested in implementing ticket replies by email, and although ticket creation is a plus is not necessary. As I have a big number of q 13 May 2008 02:41:09 -0800 http://www.gossamer-threads.com/lists/rt/users/74294 Okay, one problem solved. I turned off SELINUX and now httpd starts without an error. Now, everything seems to be setup correctly, but I cannot brin 12 May 2008 19:56:31 -0800 http://www.gossamer-threads.com/lists/rt/users/74291 Hi I am running RT 3.6.5 on Freebsd. "Recently" I don't know exactly when, the ticket numbers started to increment by 10 instead of 1. Anyone have a 12 May 2008 16:01:51 -0800 http://www.gossamer-threads.com/lists/rt/users/74287 Dominic, Darren, & Graham, Hoe many tickets do you get a week? How many Queues do you have? What kind of support infrastructure have you se 12 May 2008 15:32:36 -0800 http://www.gossamer-threads.com/lists/rt/users/74285