Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 12 Feb 2012 17:42:10 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg Hello, Currently, I have a Template called "Notify New Owners" run by a scrip that is called every time a ticket is created in a Queue. It goes like 11 Feb 2012 12:53:49 -0800 http://www.gossamer-threads.com/lists/rt/users/108447 Hello, I setup RT 4.0 for an organization even though this is an overkill. All we need is just simple ticketing system. I used osticket for a 10 Feb 2012 22:53:06 -0800 http://www.gossamer-threads.com/lists/rt/users/108446 RT Users, My second problem (potentially related to my last) is on our external customer support RT instance. When internal employees first sen 10 Feb 2012 13:00:07 -0800 http://www.gossamer-threads.com/lists/rt/users/108443 Hello RT Users, To preface, I've got several years experience and training with the Linux platform and PERL, but I'm completely new to RT; I've 10 Feb 2012 12:45:25 -0800 http://www.gossamer-threads.com/lists/rt/users/108442 I am wondering if it is possible to attach files that have been uploaded to custom fields to an email response. We have an upload multiple images fie 10 Feb 2012 05:31:49 -0800 http://www.gossamer-threads.com/lists/rt/users/108435 Copy from my RT. The scrip name is "On Correspond Open Tickets" Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 10 Feb 2012 03:11:40 -0800 http://www.gossamer-threads.com/lists/rt/users/108434 Good day, I have a question regarding custom lifecycles. First of all, the full lifecycle configuration can be seen here on Pastebin in case you need 10 Feb 2012 01:32:23 -0800 http://www.gossamer-threads.com/lists/rt/users/108430 Hi I have installed RT 3.8.9 and when installing Time Worked Report it is showing this error. Kindly let me know how to solve this error. Er 09 Feb 2012 20:55:51 -0800 http://www.gossamer-threads.com/lists/rt/users/108429 I'd like to archive all tickets that are older than 1 year in all queues except one, which should never be archived. 3.8.* docs suggest using shredde 09 Feb 2012 13:17:59 -0800 http://www.gossamer-threads.com/lists/rt/users/108423 Same here but its Office365 product... exchange cloud from Microsoft. One thing to know, my Exchange don't let me to send email as another sender, 09 Feb 2012 12:01:12 -0800 http://www.gossamer-threads.com/lists/rt/users/108418 RT 3.8.10 Fields of type "Select Multiple" (at least) are exporting via "Spreadsheet" with an HTML <br/> tag separating each item selected. -------- 09 Feb 2012 09:39:59 -0800 http://www.gossamer-threads.com/lists/rt/users/108414 I know that RT has the ability to receive email and append those messages to tickets. But, from the documentation, it looks like mail has to be going 09 Feb 2012 08:42:07 -0800 http://www.gossamer-threads.com/lists/rt/users/108410 Thank you! :) i had one scrip in swedish, on creation notify everyone. I inactivated the scrip. Med Vänliga Hälsningar/Best Regards --------------- 09 Feb 2012 05:26:17 -0800 http://www.gossamer-threads.com/lists/rt/users/108407 I think I didn't understand exactly, RT sends two messages or you got one from RT and another copy exactly? This Scrip "On Create Autoreply To Reques 09 Feb 2012 05:11:44 -0800 http://www.gossamer-threads.com/lists/rt/users/108406 Hello, I wonder how to stop RT from sending out two emails? I get one confirmation message that you have this ticket nr and so on and that's ok but o 09 Feb 2012 04:25:48 -0800 http://www.gossamer-threads.com/lists/rt/users/108403 Sorry, already resolved. update Tickets SET Status=scheduled where id = '91'; Was typo, Scheduled != scheduled Att. Diaulas Castro Consultor 08 Feb 2012 14:37:18 -0800 http://www.gossamer-threads.com/lists/rt/users/108397 Hello, i don't know if I made mistake but let me explain the environment before. I created two Queues (cliente_1, cliente_2) Created some custom 08 Feb 2012 13:54:03 -0800 http://www.gossamer-threads.com/lists/rt/users/108396 I just installed RT3.8.8 and when I log in I get the following at the "RT at a glance" (this is because we're using this as a test bed for RT 4.0.4 mi 08 Feb 2012 08:42:21 -0800 http://www.gossamer-threads.com/lists/rt/users/108388 Hi all, A «small» bug with RT-4.0.4 or RT-4.0.5 with perl package p5-Email-Address-1.89.4 Everything work fine with 08 Feb 2012 04:34:40 -0800 http://www.gossamer-threads.com/lists/rt/users/108378 Hi All, I want to create approval tickets based on Custom Field value selected by the user. For example, there will be Custom Field Request 08 Feb 2012 02:32:39 -0800 http://www.gossamer-threads.com/lists/rt/users/108374 I have version 4.0.4. installed. I am trying to put 'Reset Password' link on the main page by installing plugin RT-Extension-ResetPassword-0.04. 07 Feb 2012 15:13:26 -0800 http://www.gossamer-threads.com/lists/rt/users/108371 I have installed and configured RT::Extension::LDAPImport and have run a successful test I have several distribution groups setup in AD and I would l 07 Feb 2012 13:45:49 -0800 http://www.gossamer-threads.com/lists/rt/users/108367 Hello, I am trying to get a simple checkbox setup as a custom field when a ticket is created. I have selected a type of Select One Value, But when I 07 Feb 2012 11:59:45 -0800 http://www.gossamer-threads.com/lists/rt/users/108361 > > On Mon, Feb 06, 2012 at 04:54:51PM -0700, Brent Wiese wrote: > > Sorry, wasn't sure if a screenshot would come through on the list. > > The 07 Feb 2012 08:54:43 -0800 http://www.gossamer-threads.com/lists/rt/users/108358 Hello, I'm trying to create from the web interface a new admin account. As I can't find a way (Tools>Configure>Users|Groups|Queues), I'm wondering if 07 Feb 2012 07:54:20 -0800 http://www.gossamer-threads.com/lists/rt/users/108353