Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 08 Nov 2009 19:33:48 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg I'm migrating our RT to a dedicated system. On the old system, the path to RT was http://server/rt/, and so the WebPath variable was set to "/rt" 06 Nov 2009 12:39:33 -0800 http://www.gossamer-threads.com/lists/rt/users/89811 Hey Everyone, I'm working on a scrip that when an approval is approved and the parent ticket switches to "open" it emails a budget manager with the o 06 Nov 2009 11:00:48 -0800 http://www.gossamer-threads.com/lists/rt/users/89800 Hi every one, i'm new in Request Tracker and I want to know how to extract different values from the body of the mail send to my Request Tracker web m 06 Nov 2009 05:13:56 -0800 http://www.gossamer-threads.com/lists/rt/users/89776 Hi RT-Users, after upgrading from 3.8.4 to 3.8.6 we are missing in the ticket menu (on the left side) the items 'Show Results' and ' Bulk Update and 06 Nov 2009 05:03:10 -0800 http://www.gossamer-threads.com/lists/rt/users/89777 Hi all I would like to setup my system so that when an agent responds to a ticket in a specific queue the email display name should be the queue name 06 Nov 2009 01:02:21 -0800 http://www.gossamer-threads.com/lists/rt/users/89771 Just in case anyone else runs into this, not sure if it was supposed to be this way or not, but after upgrading to RT 3.8.6 from 3.8.4 we were getting 05 Nov 2009 20:43:51 -0800 http://www.gossamer-threads.com/lists/rt/users/89768 Let's say someone emails a pdf (or some other kind of binary) file as an attachment to a ticket through rt. If i access the said attachment trough the 05 Nov 2009 12:09:56 -0800 http://www.gossamer-threads.com/lists/rt/users/89752 Hi all, I just spent yesterday upgrading to RT 3.8.5 with RTFM 2.4.2 and for some reason "kill" isn't working from the main UI anymore. I get: RT::T 05 Nov 2009 10:27:46 -0800 http://www.gossamer-threads.com/lists/rt/users/89748 On Thu, Nov 05, 2009 at 02:17:53PM -0000, Gabriel - IP Guys wrote: > Dear All, > > > > I would like to create a search that highlights tickets tha 05 Nov 2009 06:39:17 -0800 http://www.gossamer-threads.com/lists/rt/users/89741 put in the time frame "-14 days" From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Gabri 05 Nov 2009 06:29:47 -0800 http://www.gossamer-threads.com/lists/rt/users/89742 Dear All, I would like to create a search that highlights tickets that are 14 days old, but I don't know how to do a search that uses the date in 05 Nov 2009 06:17:53 -0800 http://www.gossamer-threads.com/lists/rt/users/89740 johndchapman@hotmail.com wrote: > OK thanks Mike. > > I'm new to RT. I presume correspondence means sending an automated email to the customer? The 05 Nov 2009 05:15:27 -0800 http://www.gossamer-threads.com/lists/rt/users/89739 Hi, I have given my customer rights to see a queue and see comments: Config > Queues > (select queue) > User Rights (then under the user you require, 05 Nov 2009 03:54:56 -0800 http://www.gossamer-threads.com/lists/rt/users/89733 I have already installed RT 3.8.4 , and it works fine (on a test server). However, in the process of installing RT 3.8.4 on a new server (producti 04 Nov 2009 18:39:44 -0800 http://www.gossamer-threads.com/lists/rt/users/89725 I have the approval process working. Here is my template that creates the 2 approval tickets in the __Approvals Queue. ===Create-Ticket: manager-a 04 Nov 2009 08:42:24 -0800 http://www.gossamer-threads.com/lists/rt/users/89707 Hi, I am trying to customise Sender field of the message header by using templates. I am using the following object to get the Real Name value: {$Tr 04 Nov 2009 07:04:25 -0800 http://www.gossamer-threads.com/lists/rt/users/89706 RT 3.6.x Hi, I have a number of Customer fields which help track the status and other details of a ticket, when I use Customer fields or Basic to ma 04 Nov 2009 05:31:28 -0800 http://www.gossamer-threads.com/lists/rt/users/89701 Greetings, users added in one time BCC and CC do not receive email. do these fields have to be email addresses that exist in the realm of RT? or ca 04 Nov 2009 05:07:15 -0800 http://www.gossamer-threads.com/lists/rt/users/89700 Hello, I am currently having a strange problem with RT 3.8.2 I have a CGI script which connects to RT, in order to build a bridge between our curren 04 Nov 2009 04:55:39 -0800 http://www.gossamer-threads.com/lists/rt/users/89698 Hi All We are currently running RT version 3.8.5. We have a problem where users logging requests leave certain fields blank which is 04 Nov 2009 03:43:58 -0800 http://www.gossamer-threads.com/lists/rt/users/89693 Hi folks, I couldn't find an answer to this anywhere, apologies if my google-fu is failing me, but is it possible to set up the web interface to bran 04 Nov 2009 03:06:27 -0800 http://www.gossamer-threads.com/lists/rt/users/89692 Hello All Yesterday I have upgraded from 3.6.3 to 3.8.5 all has works well. But I m facing a strange problem for e.g. I have logged with root user 04 Nov 2009 01:49:44 -0800 http://www.gossamer-threads.com/lists/rt/users/89688 Hi, my problem is, that RT doesn't accept the UpdateCc Argument via the input line if I reply to a ticket. If I add people via the "People" page as C 04 Nov 2009 01:21:07 -0800 http://www.gossamer-threads.com/lists/rt/users/89687 Hey Everyone, So I've been looking at ways to create approvals, and initially i created my own approval queue called po-approvals, created the templa 03 Nov 2009 15:31:29 -0800 http://www.gossamer-threads.com/lists/rt/users/89674 Hi, I have two questions: The first one, I would like to not send e-mail to the requestor, but just in a specific queue. Can I do this ? I couldnt 03 Nov 2009 10:12:45 -0800 http://www.gossamer-threads.com/lists/rt/users/89659