Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 25 Nov 2009 23:14:51 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg Thanks, Jesse. Just wanted to check if there are any ways to optimize it that I am not aware of. Indeed, we are planning to migrate it to a dual qu 25 Nov 2009 19:30:17 -0800 http://www.gossamer-threads.com/lists/rt/users/90297 > In defence of SQLite (not that I'm especially cheering for it), it > actually is ACID compliant (http://www.sqlite.org/transactional.html, > http:// 25 Nov 2009 13:24:09 -0800 http://www.gossamer-threads.com/lists/rt/users/90295 Robert, To confuse things even farther, RT can be installed with Incident Tracker (RT::IR) that extend's RT's functionality. The company I work for 25 Nov 2009 12:57:09 -0800 http://www.gossamer-threads.com/lists/rt/users/90293 HI Robert, You can interact through email as well, but it's a learning curve that your crew must go through. They need to know that RT will take wh 25 Nov 2009 12:55:49 -0800 http://www.gossamer-threads.com/lists/rt/users/90294 On Wed, Nov 25, 2009 at 02:37:52PM -0600, Robert Nesius wrote: > > I see now more clearly RT isn't quite intended to work that way and that the in 25 Nov 2009 12:42:10 -0800 http://www.gossamer-threads.com/lists/rt/users/90292 Thanks very much, Mike. My experience with ticket systems in the past is a bit different from RT, and your post illuminated that more clearly. The 25 Nov 2009 12:37:52 -0800 http://www.gossamer-threads.com/lists/rt/users/90291 Thanks. After some googling, I implemented the following in my sendmail.cf to silently discard the subject lines of my choice with out sending an an 25 Nov 2009 12:25:57 -0800 http://www.gossamer-threads.com/lists/rt/users/90290 This isn't exactly what you are wanting, but a suitable workaround, and is actually what I believe to be RT's intent. There are 2 ways to initiate a 25 Nov 2009 12:13:30 -0800 http://www.gossamer-threads.com/lists/rt/users/90287 In testing email interactions with RT, I'm observing the following behavior with 3.8.6: Original message: > Testing html-ized mail > > -Rob What I s 25 Nov 2009 11:52:27 -0800 http://www.gossamer-threads.com/lists/rt/users/90285 The environment I'm about to roll out RT into is pretty much 100% Outlook/Exchange. Something I'm noticing is that when I respond to a ticket via ema 25 Nov 2009 11:30:38 -0800 http://www.gossamer-threads.com/lists/rt/users/90286 I am trying to use 'rt' CLI, but I fail to get any results back from RT at the command line (No matches found). Following is a short version of wh 25 Nov 2009 11:07:16 -0800 http://www.gossamer-threads.com/lists/rt/users/90284 On Mon, Nov 16, 2009 at 10:51:39AM +1100, Stuart Browne wrote: > I'm trying to get the CLI 'rt' tool to create a ticket with a specified owner. > > I 25 Nov 2009 10:47:52 -0800 http://www.gossamer-threads.com/lists/rt/users/90283 On Wed, Nov 25, 2009 at 09:10:30AM -0800, Potla, Ashish Bassaliel wrote: > Sorry about that . It is 3.8.2 (mod_perl2) on a sun solaris machine with an 25 Nov 2009 09:17:34 -0800 http://www.gossamer-threads.com/lists/rt/users/90282 On Tue 24.Nov'09 at 13:01:39 +0530, Umasankar Pandurangan wrote: > Hi, > > > > I am using RT v3.6.0 on RHEL AS 3 with Oracle 9i as the back-end da 25 Nov 2009 09:12:06 -0800 http://www.gossamer-threads.com/lists/rt/users/90281 Sorry about that . It is 3.8.2 (mod_perl2) on a sun solaris machine with an Oracle Db. Let me know if you need any other info. Regards, -Ashish ___ 25 Nov 2009 09:10:30 -0800 http://www.gossamer-threads.com/lists/rt/users/90280 I didnt edit that. Where do you actually set it? Thanks for your response. -Ashish ________________________________ From: Ken Crocker [kfcrocker@lbl. 25 Nov 2009 09:09:59 -0800 http://www.gossamer-threads.com/lists/rt/users/90279 On Wed 25.Nov'09 at 3:03:05 -0800, Potla, Ashish Bassaliel wrote: > Hello, > > Some bizarre things have been happening and would like to know if any 25 Nov 2009 09:01:34 -0800 http://www.gossamer-threads.com/lists/rt/users/90278 Ashish, What did you set your "wrap" configuration to? Kenn LBNL On 11/25/2009 3:07 AM, Potla, Ashish Bassaliel wrote: > > I tried to send a screen 25 Nov 2009 09:00:15 -0800 http://www.gossamer-threads.com/lists/rt/users/90277 On Wed 25.Nov'09 at 9:42:52 -0600, pjaramillo@kcp.com wrote: > I won't to stop any emails with the Subject line of RE: <whatever> or Re: > <whatever 25 Nov 2009 08:26:29 -0800 http://www.gossamer-threads.com/lists/rt/users/90276 > I think your suggested new index in group is correct; that's > eliminated some more slow queries. I think I'll try and put up a > set of annotated a 25 Nov 2009 08:25:02 -0800 http://www.gossamer-threads.com/lists/rt/users/90275 I won't to stop any emails with the Subject line of RE: <whatever> or Re: <whatever> from creating tickets? Is this something that can be done with s 25 Nov 2009 07:42:52 -0800 http://www.gossamer-threads.com/lists/rt/users/90273 2009/11/25 Tom Lahti <toml@bitstatement.net>: >> SQLite's complete lack of threading model means responding to a single >> request at a time. >> >> Si 25 Nov 2009 07:29:24 -0800 http://www.gossamer-threads.com/lists/rt/users/90272 Hi Torsten, Yes indeed it seems to be bad day for coding :) The scrip didn't enter the while loop itself.No debug statements appeared in the log file 25 Nov 2009 05:09:51 -0800 http://www.gossamer-threads.com/lists/rt/users/90265 Argh, it is not a good day for coding today..... This should be the correct one: my $duedate = RT::Date->new($RT::SystemUser); my $bus_hours_dueti 25 Nov 2009 05:00:18 -0800 http://www.gossamer-threads.com/lists/rt/users/90264 Hi Tony, confusing ;-) OK, let us give out more: my $duedate = RT::Date->new($RT::SystemUser); my $bus_hours_duetime = 24; $duedate->Set(Format 25 Nov 2009 04:34:24 -0800 http://www.gossamer-threads.com/lists/rt/users/90262