Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 12 Feb 2012 00:18:37 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg Hello, Currently, I have a Template called "Notify New Owners" run by a scrip that is called every time a ticket is created in a Queue. It goes like 11 Feb 2012 12:53:49 -0800 http://www.gossamer-threads.com/lists/rt/users/108447 Hello, I setup RT 4.0 for an organization even though this is an overkill. All we need is just simple ticketing system. I used osticket for a 10 Feb 2012 22:53:06 -0800 http://www.gossamer-threads.com/lists/rt/users/108446 Kenn, I'm not sure how to give you the info you're asking for but... If I look under Configuration->Global->Group Rights, Everyone, into t 10 Feb 2012 15:45:59 -0800 http://www.gossamer-threads.com/lists/rt/users/108445 Scott, I can, but it would be helpful to know how uyou have set up your privileges, both Globally and by Queue. Also, in order for LDAP info to get i 10 Feb 2012 15:07:03 -0800 http://www.gossamer-threads.com/lists/rt/users/108444 RT Users, My second problem (potentially related to my last) is on our external customer support RT instance. When internal employees first sen 10 Feb 2012 13:00:07 -0800 http://www.gossamer-threads.com/lists/rt/users/108443 Hello RT Users, To preface, I've got several years experience and training with the Linux platform and PERL, but I'm completely new to RT; I've 10 Feb 2012 12:45:25 -0800 http://www.gossamer-threads.com/lists/rt/users/108442 On Thu, Feb 9, 2012 at 16:43, Valerio, Gabriele [Nervianoms] <Gabriele.Valerio@nervianoms.com> wrote: > What exactly do you suggest to change in order 10 Feb 2012 11:46:56 -0800 http://www.gossamer-threads.com/lists/rt/users/108440 On Fri, Feb 10, 2012 at 08:31:49AM -0500, Jeff Ehrenberg wrote: > I am wondering if it is possible to attach files that have been > uploaded to custom 10 Feb 2012 08:46:58 -0800 http://www.gossamer-threads.com/lists/rt/users/108439 Thanks Kevin. It's a bug in RT-Extension-SearchResult.XLS after all (which we use as-is, and also dropped in place, modified, as ScreenResult.tsv) R 10 Feb 2012 07:37:00 -0800 http://www.gossamer-threads.com/lists/rt/users/108438 On Thu, Feb 09, 2012 at 05:58:36PM -0500, Kevin Falcone wrote: > On Thu, Feb 09, 2012 at 01:36:22PM -0500, Jeff Blaine wrote: > > Actually, this is ma 10 Feb 2012 07:34:56 -0800 http://www.gossamer-threads.com/lists/rt/users/108437 On Fri, Feb 10, 2012 at 10:25:51AM +0530, Pattabi Prasanna wrote: > Hi > > I have installed RT 3.8.9 and when installing Time Worked Report > i 10 Feb 2012 07:32:26 -0800 http://www.gossamer-threads.com/lists/rt/users/108436 I am wondering if it is possible to attach files that have been uploaded to custom fields to an email response. We have an upload multiple images fie 10 Feb 2012 05:31:49 -0800 http://www.gossamer-threads.com/lists/rt/users/108435 Copy from my RT. The scrip name is "On Correspond Open Tickets" Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 10 Feb 2012 03:11:40 -0800 http://www.gossamer-threads.com/lists/rt/users/108434 Hi Torben, by default there is an global scrip called "Open Tickets" which set the status to open on correspondence. If you deactivate this scrip th 10 Feb 2012 02:59:58 -0800 http://www.gossamer-threads.com/lists/rt/users/108433 @Todd It would be a Pleasure to fix this for the 4.0 versions when it's possible. best regards john s. -- View this message in context: htt 10 Feb 2012 01:42:43 -0800 http://www.gossamer-threads.com/lists/rt/users/108431 Good day, I have a question regarding custom lifecycles. First of all, the full lifecycle configuration can be seen here on Pastebin in case you need 10 Feb 2012 01:32:23 -0800 http://www.gossamer-threads.com/lists/rt/users/108430 Hi I have installed RT 3.8.9 and when installing Time Worked Report it is showing this error. Kindly let me know how to solve this error. Er 09 Feb 2012 20:55:51 -0800 http://www.gossamer-threads.com/lists/rt/users/108429 On Thu, Feb 09, 2012 at 01:36:22PM -0500, Jeff Blaine wrote: > Actually, this is maybe a bug in Mason? If I follow > the code chain: > > push @r 09 Feb 2012 14:58:36 -0800 http://www.gossamer-threads.com/lists/rt/users/108426 I'd like to archive all tickets that are older than 1 year in all queues except one, which should never be archived. 3.8.* docs suggest using shredde 09 Feb 2012 13:17:59 -0800 http://www.gossamer-threads.com/lists/rt/users/108423 On 02/09/2012 04:00 PM, JC Boggio wrote: > No clue ? Should I file a bug report ? The sql output you provided earlier isn't enough to go on. Filing 09 Feb 2012 13:09:01 -0800 http://www.gossamer-threads.com/lists/rt/users/108422 No clue ? Should I file a bug report ? -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012 09 Feb 2012 13:00:12 -0800 http://www.gossamer-threads.com/lists/rt/users/108421 On Fri, Feb 10, 2012 at 02:04:17AM +0530, Yaj Tap wrote: > Can anyone help with this? > > We are getting <apache@rt.domain.com>: Sender address 09 Feb 2012 12:57:32 -0800 http://www.gossamer-threads.com/lists/rt/users/108420 Can anyone help with this? We are getting <apache@rt.domain.com>: Sender address rejected: Domain not found error If you need more info, please let 09 Feb 2012 12:34:17 -0800 http://www.gossamer-threads.com/lists/rt/users/108419 Same here but its Office365 product... exchange cloud from Microsoft. One thing to know, my Exchange don't let me to send email as another sender, 09 Feb 2012 12:01:12 -0800 http://www.gossamer-threads.com/lists/rt/users/108418 Actually, this is maybe a bug in Mason? If I follow the code chain: push @row, ProcessColumnMapValue ($attr, Arguments 09 Feb 2012 10:36:22 -0800 http://www.gossamer-threads.com/lists/rt/users/108417