Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 08 Nov 2009 20:34:41 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg False confirmation. It seems I switched from the production to development servers (3.8.1 to 3.8.6) while looking at the ticket page rather than the s 07 Nov 2009 13:28:33 -0800 http://www.gossamer-threads.com/lists/rt/users/89818 just incase anyone else looks for the answer: $MIMEObj->bodyhandle(new MIME::Body::InCore $ticketcontent); will do it... Nicola -----Original Mess 06 Nov 2009 13:30:40 -0800 http://www.gossamer-threads.com/lists/rt/users/89812 I'm migrating our RT to a dedicated system. On the old system, the path to RT was http://server/rt/, and so the WebPath variable was set to "/rt" 06 Nov 2009 12:39:33 -0800 http://www.gossamer-threads.com/lists/rt/users/89811 Hey Everyone, I'm working on a scrip that when an approval is approved and the parent ticket switches to "open" it emails a budget manager with the o 06 Nov 2009 11:00:48 -0800 http://www.gossamer-threads.com/lists/rt/users/89800 On Nov 6, 2009, at 10:50 AM, Jesse Vincent wrote: > > > > On Fri 6.Nov'09 at 10:44:31 -0800, Behzad Mahini wrote: >> Just in case others will run in 06 Nov 2009 10:53:41 -0800 http://www.gossamer-threads.com/lists/rt/users/89799 On Fri 6.Nov'09 at 10:44:31 -0800, Behzad Mahini wrote: > Just in case others will run into this issue, I have a workaround > solution.......After 06 Nov 2009 10:50:28 -0800 http://www.gossamer-threads.com/lists/rt/users/89798 Just in case others will run into this issue, I have a workaround solution.......After digging I realized this was an issue in how Mason is being 06 Nov 2009 10:44:31 -0800 http://www.gossamer-threads.com/lists/rt/users/89797 > On Fri, Nov 06, 2009 at 02:03:10PM +0100, Bjoern Schulz wrote: > > Hi RT-Users, > > > > after upgrading from 3.8.4 to 3.8.6 we are missing in the t 06 Nov 2009 09:42:21 -0800 http://www.gossamer-threads.com/lists/rt/users/89793 if i get a chance i'll see if i can replicate it against a test box... -----Original Message----- From: Jesse Vincent [mailto:jesse@bestpractical.com 06 Nov 2009 09:03:41 -0800 http://www.gossamer-threads.com/lists/rt/users/89792 On Fri 6.Nov'09 at 10:47:50 -0600, Foggi, Nicola wrote: > > $VERSION = 1.69; > > line 563 is "@val = $c->dir_config->get($p)" as part of this sub.. 06 Nov 2009 08:59:32 -0800 http://www.gossamer-threads.com/lists/rt/users/89791 On Thu, Nov 05, 2009 at 03:09:56PM -0500, Mauricio Tavares wrote: > Let's say someone emails a pdf (or some other kind of binary) > file as an a 06 Nov 2009 08:48:53 -0800 http://www.gossamer-threads.com/lists/rt/users/89789 $VERSION = 1.69; line 563 is "@val = $c->dir_config->get($p)" as part of this sub.... sub _get_val { my ($self, $p, $config, $r) = @_; my @ 06 Nov 2009 08:47:50 -0800 http://www.gossamer-threads.com/lists/rt/users/89790 > >So, this is an RT extension. Which version of it are you using and where > >did it come from? We certainly shouldn't be breaking our API in the > > 06 Nov 2009 08:44:05 -0800 http://www.gossamer-threads.com/lists/rt/users/89788 > > > Just in case anyone else runs into this, not sure if it was supposed to be this way or not, but after upgrading to RT 3.8.6 from 3.8.4 we were 06 Nov 2009 08:38:38 -0800 http://www.gossamer-threads.com/lists/rt/users/89787 > "an odd", I assume. Yes. Brain faster than fingers. > Note also that clicking on a ticket from a list on the homepage > _doesn't_ set search contex 06 Nov 2009 08:24:47 -0800 http://www.gossamer-threads.com/lists/rt/users/89786 Steps for the upgrade were: - Compile RT 3.8.6 and install to new directory - Run Upgrade on DB - Install RTFM into new directory (was previously on 06 Nov 2009 08:23:11 -0800 http://www.gossamer-threads.com/lists/rt/users/89785 On Fri, Nov 06, 2009 at 11:21:01AM -0500, Jerrad Pierce wrote: > > It's certainly not. Just at a guess, are you using RT's WebExternalAuth? > > We ar 06 Nov 2009 08:22:57 -0800 http://www.gossamer-threads.com/lists/rt/users/89784 > It's certainly not. Just at a guess, are you using RT's WebExternalAuth? We aren't here. Though admittedly, this is an sort of thing to be browser- 06 Nov 2009 08:21:01 -0800 http://www.gossamer-threads.com/lists/rt/users/89783 On Fri, Nov 06, 2009 at 02:03:10PM +0100, Bjoern Schulz wrote: > Hi RT-Users, > > after upgrading from 3.8.4 to 3.8.6 we are missing in the ticket me 06 Nov 2009 08:18:42 -0800 http://www.gossamer-threads.com/lists/rt/users/89780 On Thu, Nov 05, 2009 at 10:52:29PM -0600, Foggi, Nicola wrote: > > Just in case anyone else runs into this, not sure if it was supposed to be this wa 06 Nov 2009 08:15:40 -0800 http://www.gossamer-threads.com/lists/rt/users/89779 > after upgrading from 3.8.4 to 3.8.6 we are missing in the ticket menu > (on the left side) the items 'Show Results' and ' Bulk Update and > 'graph' 06 Nov 2009 07:10:32 -0800 http://www.gossamer-threads.com/lists/rt/users/89778 Hi every one, i'm new in Request Tracker and I want to know how to extract different values from the body of the mail send to my Request Tracker web m 06 Nov 2009 05:13:56 -0800 http://www.gossamer-threads.com/lists/rt/users/89776 Hi RT-Users, after upgrading from 3.8.4 to 3.8.6 we are missing in the ticket menu (on the left side) the items 'Show Results' and ' Bulk Update and 06 Nov 2009 05:03:10 -0800 http://www.gossamer-threads.com/lists/rt/users/89777 On Fri, Nov 6, 2009 at 09:02, b-boy <thys.kitshoff@rocketseed.com> wrote: > > Hi all > > I would like to setup my system so that when an agent respond 06 Nov 2009 03:46:51 -0800 http://www.gossamer-threads.com/lists/rt/users/89775 Hi all I would like to setup my system so that when an agent responds to a ticket in a specific queue the email display name should be the queue name 06 Nov 2009 01:02:21 -0800 http://www.gossamer-threads.com/lists/rt/users/89771