Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 04 Jul 2009 17:13:32 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg hi, My apologies for posting here, but I in the assettracker some things remain unanswered (see http://code.google.com/p/asset-tracker-4rt/wiki/Featu 04 Jul 2009 04:51:08 -0800 http://www.gossamer-threads.com/lists/rt/users/87034 My custom fields are not showing up in my dashboard. I suspect that changing the organization name has something to do with it. I just tried to see if 03 Jul 2009 13:42:26 -0800 http://www.gossamer-threads.com/lists/rt/users/87027 Hi All, I have rt-3.8.4 and rtfm-2.4.2 installed on a linux system. When an unprivileged users does a search for an article s/he sees them, but when 03 Jul 2009 10:33:59 -0800 http://www.gossamer-threads.com/lists/rt/users/87018 Hi, Thanks for the numerous response and I was able to have a scrip that merges RECOVERY alerts from nagios with PROBLEM tickets. I need help again f 03 Jul 2009 08:11:21 -0800 http://www.gossamer-threads.com/lists/rt/users/87012 Hello list!!! I have an RT 3.6.1 installation, and RT works fine for me. I was hopping someone could help me out on this one: I have a couple of Cus 03 Jul 2009 07:32:30 -0800 http://www.gossamer-threads.com/lists/rt/users/87010 Hi Steven You internal server error is may be due to the Fastcgi script idle timeout . Because when your queries takes longer than the idle timeou 03 Jul 2009 06:27:06 -0800 http://www.gossamer-threads.com/lists/rt/users/87005 hi, yesterday I got RT::Authen::ExternalAuth working (v.0.0.8 I think, the latest) with rt 3.8.4 and an openldap server. All according to the README 03 Jul 2009 05:52:27 -0800 http://www.gossamer-threads.com/lists/rt/users/87003 Hello All I have already post one question about how I can trace my query or put show my queries in log generated by RT. Though I have made some chan 03 Jul 2009 05:20:35 -0800 http://www.gossamer-threads.com/lists/rt/users/87001 hi, it's not for the first time we encounter a mail loop caused by an erroneous configuration of a user, and we receive hundreds of auto replies. rt 03 Jul 2009 04:50:09 -0800 http://www.gossamer-threads.com/lists/rt/users/87000 Hi Everone, I want to do a search based on the following: Tickets resolved by userA and userB and userC where tickets status is resolved and tick 03 Jul 2009 03:42:03 -0800 http://www.gossamer-threads.com/lists/rt/users/86999 Hi list, RT::URI *appears* to have all the bits to do external links - is anyone here doing any linking (eg. dependencies) between different RT i 03 Jul 2009 00:09:57 -0800 http://www.gossamer-threads.com/lists/rt/users/86997 I'm having a problem with customfields not showing up when a user (me included) tries to change the column's available in a dashboard. The custom fiel 02 Jul 2009 14:02:11 -0800 http://www.gossamer-threads.com/lists/rt/users/86992 Hi, RT newbie here. I've got RT-Authen-ExternalAuth-0.08 set up and working against our eDirectory. What I'd like to do now, is have users created 02 Jul 2009 13:54:03 -0800 http://www.gossamer-threads.com/lists/rt/users/86991 RT-3.8.4: 1) Can I specify a custom field that is merely a checkbox? 2) Can I provide a default value for such a custom field? Or would I need to wr 02 Jul 2009 10:19:06 -0800 http://www.gossamer-threads.com/lists/rt/users/86989 Mis typo on my /etc/procmailrcs/it-deliver.rc PATH=/usr/local/bin:/bin:/usr/bin LOGFILE=/var/log/procmail.log VERBOSE=YES LOGABSTRACT=YES # Trash emai 02 Jul 2009 08:06:43 -0800 http://www.gossamer-threads.com/lists/rt/users/86986 Hi experts, Im testing Procmail filtering for RT based on http://wiki.bestpractical.com/view/SpamFiltering and previous request http://www.mail-archi 02 Jul 2009 08:05:13 -0800 http://www.gossamer-threads.com/lists/rt/users/86987 Hi, I am trying to configure Dashboards to all the users in my system. How do I assign the global right : CreateDashboard to all? I have a LOT of us 02 Jul 2009 04:26:40 -0800 http://www.gossamer-threads.com/lists/rt/users/86980 Hello All I want to trace queries that are dynamically firing in RT to track where they are making application slow. But I m not able to find out 02 Jul 2009 01:21:59 -0800 http://www.gossamer-threads.com/lists/rt/users/86975 hi, is it possible to have a link to a url outside RT without __id__ or without __ __CustomField__ in a custom field? If i edit a custom field (CF) 01 Jul 2009 22:10:54 -0800 http://www.gossamer-threads.com/lists/rt/users/86972 System: RHEL 5 RT 3.8.1 Apache 2.2.3 So I'm currently trying to get rt-mailgateway set-up properly. I've got SMTP set-up properly and the mail-log r 01 Jul 2009 12:17:14 -0800 http://www.gossamer-threads.com/lists/rt/users/86962 Hello, RT 3.8.1 Our users have a custom field called "Quick Status" that they use as part of a report for higher ups that just want a one line summa 01 Jul 2009 11:15:43 -0800 http://www.gossamer-threads.com/lists/rt/users/86961 RT 3.8.3 MySQL 5.0.45 CentOS 5.2 perl 5.8.8 mod_perl2 When I go to bookmark a ticket, I get the following in the RT log: [debug]: Tried to load a bog 01 Jul 2009 09:26:45 -0800 http://www.gossamer-threads.com/lists/rt/users/86959 Hi, We have 2 RT systems, they both working but when I try: * adding my second RT system as a cc to my first when commenting on a tick 01 Jul 2009 03:12:33 -0800 http://www.gossamer-threads.com/lists/rt/users/86951 Hello All In my RT application my creating, updating and closing of tickets are very slow and takes almost 20 sec to insert a ticket and nearly 35 30 Jun 2009 23:33:09 -0800 http://www.gossamer-threads.com/lists/rt/users/86946 How can I make the subject field a mandatory field? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My sh 30 Jun 2009 13:41:23 -0800 http://www.gossamer-threads.com/lists/rt/users/86939 I just sent an email about UNSIGNED INT for the database. This is a separate (but related) question: Is there a reason why ticket IDs can't be CHAR( 30 Jun 2009 13:06:17 -0800 http://www.gossamer-threads.com/lists/rt/users/86936 I've noticed that in the tables that the ticket ID is not unsigned. Is there a use for ticket IDs smaller than zero? I've adjusted the schema for my 30 Jun 2009 12:51:56 -0800 http://www.gossamer-threads.com/lists/rt/users/86935 Oh geeze, how did I miss the StrictLinkACL setting in RT_Config before :/ Sorry folks! That defaults to 1, setting it to 0 should take care of this 30 Jun 2009 11:55:34 -0800 http://www.gossamer-threads.com/lists/rt/users/86929 I'm finding the "modify ticket" permission setting is too broad for some situations. Here's my issue... Let's say I have two queues, A, and B. I ha 30 Jun 2009 11:38:32 -0800 http://www.gossamer-threads.com/lists/rt/users/86926 I've been trying to get Minerva using RT for a bit now, however I've run into a few feature requests that my users (read bosses) view as blockers. Doe 30 Jun 2009 11:02:31 -0800 http://www.gossamer-threads.com/lists/rt/users/86925 Hello all, I have just updated by RT to 3.8.4 (Debian package), and while I am a Firefox user, I have just seen that using MSIE 7 is getting an em 30 Jun 2009 09:15:26 -0800 http://www.gossamer-threads.com/lists/rt/users/86924 Hello We have found two bugs in the SQL statements sent to the database (RT-3.8.2 / postgreSQL 8.3.7). 1) The first one gives us the wrong result wh 30 Jun 2009 05:58:46 -0800 http://www.gossamer-threads.com/lists/rt/users/86922 Hello All Can anyone can tell me how i can log my queries that hits my database in RT.log. I am using oracle 9i and RT 3.6.3 we have a performance i 29 Jun 2009 23:08:43 -0800 http://www.gossamer-threads.com/lists/rt/users/86915 Hi, I'm trying to get mailgate and mail integration to work on my RT installation. When I issue the following command : (echo Subject: test; echo; e 29 Jun 2009 20:17:48 -0800 http://www.gossamer-threads.com/lists/rt/users/86914 I am not sure what is happening here. All I know is that if a user in AD is created without a comma in the container name they log in just fine. When 29 Jun 2009 11:53:29 -0800 http://www.gossamer-threads.com/lists/rt/users/86910 I finished the migration from 2.0.15 to 3.8.4 and all seems to be working well but ... have a user (actually the boss) asking where the entry for "2 29 Jun 2009 11:00:16 -0800 http://www.gossamer-threads.com/lists/rt/users/86907 Hi, I'm trying to get RT up and running on a fresh new FreeBSD 7.3 VM. I've installed the FreeBSD RT ports, including rt-3.8.4 and p5-RT-Authen-Exte 29 Jun 2009 10:14:37 -0800 http://www.gossamer-threads.com/lists/rt/users/86906 I found a previous post from lwebb from April or so, asking how to permanently disable the WYSIWYG editor, and there weren't any responses to him. I 29 Jun 2009 08:01:35 -0800 http://www.gossamer-threads.com/lists/rt/users/86904 So what I'm looking to do is send an on-call rep a text message(via email address) when a certain type of ticket is created in the queue. That part o 29 Jun 2009 07:59:51 -0800 http://www.gossamer-threads.com/lists/rt/users/86903 Hi All; We run multiple queues for a few self-contained IT groups. These groups do not have permissions to one another's queues. One of these group 29 Jun 2009 07:01:26 -0800 http://www.gossamer-threads.com/lists/rt/users/86902 Mike there was NO previous content (it is a new page), that's why I wanted to delete the page completely. Thank you Bye Cris -----Messaggio original 29 Jun 2009 02:04:34 -0800 http://www.gossamer-threads.com/lists/rt/users/86898 Hi all, sorry if this is off-topic, I don't know where to send this kind of info. I have just deleted the contents of a page in the wiki, created by 29 Jun 2009 01:57:56 -0800 http://www.gossamer-threads.com/lists/rt/users/86896 My RT installation is very unhappy as of this morning. Most data in tickets shows, but correspondence and comments are not there. So I can see all 27 Jun 2009 08:48:57 -0800 http://www.gossamer-threads.com/lists/rt/users/86889 I have search the archives and looked at the manual, but can't seem to figure out how I can change what columns are shown in " 10 highest prioirty 27 Jun 2009 03:17:57 -0800 http://www.gossamer-threads.com/lists/rt/users/86888 RT 3.8.1 - I am trying to write a scrip that sends notification to adminCCs when a ticket is merged. My user-defined condition is: my $txn = $self-> 26 Jun 2009 12:21:38 -0800 http://www.gossamer-threads.com/lists/rt/users/86879 Hi, I nearly have the same problem as Timothy yesterday. I currently set up a request tracker 3.6.1 on debian 4.0. Most of my links on my request trac 26 Jun 2009 10:31:55 -0800 http://www.gossamer-threads.com/lists/rt/users/86875 Hi I found the wiki page on the API at http://wiki.bestpractical.com/view/REST and I have looked at the CLI page and played with the CLI interface. 26 Jun 2009 10:06:39 -0800 http://www.gossamer-threads.com/lists/rt/users/86871 I have the new install of RT. When a new ticket is created, we get a response from RT which has a reply-to field set as 'fdsfds@.... ; can anyone tell 26 Jun 2009 08:23:43 -0800 http://www.gossamer-threads.com/lists/rt/users/86866 Hello everybody, I've got RT 3.6.6 in production and I would like to upgrade only the DB schema to 3.8.4. Is it possible ? If yes, how can I do that 26 Jun 2009 06:36:07 -0800 http://www.gossamer-threads.com/lists/rt/users/86863 Okay, I'll try asking again :) Is there any way, in 3.6.3, to get child links in search results to show ticket names (and status?) instead of just 26 Jun 2009 05:22:22 -0800 http://www.gossamer-threads.com/lists/rt/users/86861 Hi, I have same problem in RT3.8.2. a RTFM2.4.2 Did this problem solved in RT3.8.3? Thank _______________________________________________ http://list 26 Jun 2009 05:15:00 -0800 http://www.gossamer-threads.com/lists/rt/users/86862 Anyone one have a set of instructions (I've looked at and tried the wiki, read the Harrier book for some background, and tried several configuration 25 Jun 2009 16:21:53 -0800 http://www.gossamer-threads.com/lists/rt/users/86853 How do I get RT configured to allow a reply message to auto create the user? Currently I have the ldap configuration only allowing my department to l 25 Jun 2009 14:45:52 -0800 http://www.gossamer-threads.com/lists/rt/users/86852 Is it me or has the capability of Firefox saving the username and password for a site been disabled. I've tried on both a Linux and Windows system w 25 Jun 2009 11:19:34 -0800 http://www.gossamer-threads.com/lists/rt/users/86848 Kevin, You're correct but I couldn't figure out what the problem was so I had to remove the setting (after I figured out what was wrong) to fix it. I 25 Jun 2009 10:48:26 -0800 http://www.gossamer-threads.com/lists/rt/users/86846 Hello, On Jun 20, we did a routine update of the CentOS 5.3 box running RT/RTFM/RTIR (all the latest versions). Right afterward, the host name disap 25 Jun 2009 09:05:19 -0800 http://www.gossamer-threads.com/lists/rt/users/86843 After recovering from my root user being ... incapacitated :) I'm a bit lost. I want a group of RT users (support team to say) to be able to see gro 25 Jun 2009 06:43:49 -0800 http://www.gossamer-threads.com/lists/rt/users/86828 I'm in a trouble. While setting some user rights, it seems I've revoked the superuser right of mu root (UID 1) user. Can someone guide me how to fix 25 Jun 2009 06:25:06 -0800 http://www.gossamer-threads.com/lists/rt/users/86829 Hello All From past two days i m facing one weird problem. I have RT 3.6.3. And whenever i logs in it allows me to log in but whenever i tried to m 24 Jun 2009 22:49:41 -0800 http://www.gossamer-threads.com/lists/rt/users/86818 I'm out of ideas. What is causing this error? client denied by server configuration: /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway CentOS 5 Linu 24 Jun 2009 17:01:31 -0800 http://www.gossamer-threads.com/lists/rt/users/86816 Please help! I've broken something and I'm not sure what. I'm pretty sure it has something to do with my RT_SiteConfig.pm file, I had made some chang 24 Jun 2009 14:58:44 -0800 http://www.gossamer-threads.com/lists/rt/users/86815 Dear RT Users, We've got RT 3.8.3 and we're wondering if it is possible to differentiate between emails received as a queue watcher versus emails rec 24 Jun 2009 14:57:58 -0800 http://www.gossamer-threads.com/lists/rt/users/86814 On Jun 24, 2009, at 9:52 AM, Jason Fenner wrote: > I have created a new patch with using $RT::WebPath and not > interpolated within a quoted string 24 Jun 2009 11:18:16 -0800 http://www.gossamer-threads.com/lists/rt/users/86813 Hi All, I've got an RT system (3.8) with a database 50G, and around 500k of tickets. I'm using rt-shredder to delete tickets older than 2 years, and 24 Jun 2009 09:32:30 -0800 http://www.gossamer-threads.com/lists/rt/users/86808 Greetings, Before we dive into the RT-APIs at a low level to try to figure out how to load our several hundred rows of excel data semi automatic 24 Jun 2009 09:00:59 -0800 http://www.gossamer-threads.com/lists/rt/users/86805 Hi folks I am trying to write a Scrip to autoreply to only the actor of a transaction. When a ticket is closed and someone tries to correspond, I wan 24 Jun 2009 04:08:04 -0800 http://www.gossamer-threads.com/lists/rt/users/86790 Hi folks I am struggling to understand the difference between a CC and a Requestor? When adding extra people to a ticket, it's not clear whether they 24 Jun 2009 04:00:21 -0800 http://www.gossamer-threads.com/lists/rt/users/86789 Hello, I want to use the spreadsheet export with the same columns as those displayed in the query web result. The solution described here (http: 24 Jun 2009 03:55:25 -0800 http://www.gossamer-threads.com/lists/rt/users/86788 Hello All I have 8gigs RAM on my machine with RT 3.6.3 installed and we have intel processor. I have RHEL3 installed with kernel version 2.6.9-5. 24 Jun 2009 03:01:13 -0800 http://www.gossamer-threads.com/lists/rt/users/86787 Hello All, I m facing problem with my RT 3.6.3 i have apache 2 installed with fastcgi implemented and 8GB of ram in application server. But quite of 23 Jun 2009 18:57:12 -0800 http://www.gossamer-threads.com/lists/rt/users/86782 Well after Helmuth reminded me of the CentOS installation guide I took the time to give it a try. Works quite well. I still have a few packages mis 23 Jun 2009 11:00:12 -0800 http://www.gossamer-threads.com/lists/rt/users/86775 Hi there We've been using RT in our office for a little while but we've recently started grouping some tickets with others using parent child relatio 23 Jun 2009 07:51:50 -0800 http://www.gossamer-threads.com/lists/rt/users/86767 Hello I want to remove from the incoming mails the images attached to the mail that are used by the corporate signature of my company added automatic 23 Jun 2009 05:17:28 -0800 http://www.gossamer-threads.com/lists/rt/users/86766 Hi, I currently use 3.6.x Does anyone know how long it will be supported ? Regards, -- Oleg Sladkoff KELKOO - Service Architect oleg.sladkof 23 Jun 2009 01:42:12 -0800 http://www.gossamer-threads.com/lists/rt/users/86765 Hello All. Well we have deployed RT 3.6.3 on oracle 9i database as an backend in a medium sized firm and we have lots of tickets processed everyday m 22 Jun 2009 21:59:47 -0800 http://www.gossamer-threads.com/lists/rt/users/86762 Anyone aware of RPMs for RT? Specifically for CentOS 5 and hopefully for the latest (or nearly so) version of RT? I've tried a few searches (Google 22 Jun 2009 14:27:20 -0800 http://www.gossamer-threads.com/lists/rt/users/86756 -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 We have a fairly large RT install, and I have a queue in which it seems most users somehow can add the 22 Jun 2009 13:56:59 -0800 http://www.gossamer-threads.com/lists/rt/users/86754 Hi all. I have written a little script to export an RT search as text tickets and file attachments, but the thing is I know ridiculously little about 22 Jun 2009 12:36:32 -0800 http://www.gossamer-threads.com/lists/rt/users/86753 Simple question here. Where do I change the width for the "New ticket in" dropdown queue list box? The standard width truncates the names of our que 22 Jun 2009 09:47:47 -0800 http://www.gossamer-threads.com/lists/rt/users/86751 Hi, Does anyone know if it is possible to create tables in RTFM Wiki custom fields? I am using RTFM 2.4.1. I've tried the standard "|", but they do 22 Jun 2009 09:23:52 -0800 http://www.gossamer-threads.com/lists/rt/users/86749 I'm having difficulties installing RT version 3.8.4 utilizing an Oracle backend and would appreciate assistance/guidance through this issue. When 22 Jun 2009 09:23:24 -0800 http://www.gossamer-threads.com/lists/rt/users/86748 subscribe 22 Jun 2009 05:40:04 -0800 http://www.gossamer-threads.com/lists/rt/users/86744 Hi All, I've got a little bit of an odd issue. I've just upgraded to 3.8 from 3.6.6 and it appears if I copy/paste a ticket number with a whitespace 22 Jun 2009 04:18:24 -0800 http://www.gossamer-threads.com/lists/rt/users/86742 I haven't found this anywhere yet. ("rt" is such a terribly difficult thing to search for online. I end up with email archives with "rt" in the subj 20 Jun 2009 13:42:27 -0800 http://www.gossamer-threads.com/lists/rt/users/86739 Hi, I have just added RTFM (RTFM-2.4.2) to my RT install (rt-3.8.3) and everything seems to work pretty well except for one issue. When I try to 20 Jun 2009 06:38:24 -0800 http://www.gossamer-threads.com/lists/rt/users/86738 I've searched the list archives (well at least the "users") and took a brief look through the code but still have a few questions. 1. Will I be able 19 Jun 2009 13:50:46 -0800 http://www.gossamer-threads.com/lists/rt/users/86734 Hi, I am upgrading an old version of RT & RTFM to the latest/greatest. The RT upgrade went off without a hitch, and the RTFM upgrade also produced n 19 Jun 2009 09:30:03 -0800 http://www.gossamer-threads.com/lists/rt/users/86727 To List, I'm trying to get the old value of the ticket status so I can re-set it. So far, I have this: my $trans = $self->TransactionObj; my $oldva 18 Jun 2009 10:09:31 -0800 http://www.gossamer-threads.com/lists/rt/users/86706 Has anyone here figured out or can offer advice as to how to add to the ticket metadata page a link to an external form with CFs in the link arguments 18 Jun 2009 07:39:48 -0800 http://www.gossamer-threads.com/lists/rt/users/86693 How do I add comments to my templates so they can be backed up or moved from RT install to RT install with the implementation notes right in the templ 18 Jun 2009 07:28:35 -0800 http://www.gossamer-threads.com/lists/rt/users/86694 Hi, RT is 3.6.1 on a debian system we just found out that in the people section everyone who can login can search for people. So a person who has t 18 Jun 2009 07:28:30 -0800 http://www.gossamer-threads.com/lists/rt/users/86692 Hi folks, I can't seem to get this right. I have a template that creates a series of child tickets that I want to be interdependent based on the val 18 Jun 2009 06:28:11 -0800 http://www.gossamer-threads.com/lists/rt/users/86691 Hi, how can I call a Bash script (/home/user/test.sh) from a RT script ???? Many Thanks 18 Jun 2009 00:53:16 -0800 http://www.gossamer-threads.com/lists/rt/users/86679 Hi all, I just wanted to let everybody know that I added two new pages to the RT wiki: * MuteResolve<http://wiki.bestpractical.com/view/MuteResolve> 18 Jun 2009 00:21:07 -0800 http://www.gossamer-threads.com/lists/rt/users/86678 Dear RT Developer, i'm looking for a way for a special custom RT Page to bypass the Homepage Refresh interval. I copy and pasted from other pages the 18 Jun 2009 00:06:57 -0800 http://www.gossamer-threads.com/lists/rt/users/86677 Is the MaxAttachmentSize variable a per-attachment limit? Or is it a per-transaction limit? I'm guessing it's not a per-ticket limit. Is the DropLo 17 Jun 2009 14:31:31 -0800 http://www.gossamer-threads.com/lists/rt/users/86672 Hi, I've searched about this but was not able to find another user with the same problem. I have been referring to use case scenarios found in the W 17 Jun 2009 12:36:12 -0800 http://www.gossamer-threads.com/lists/rt/users/86667 After some looking around I ran across the "__CURRENT_USER__" variable that allowed me to create a saved search that worked for any logged in user. 17 Jun 2009 12:18:58 -0800 http://www.gossamer-threads.com/lists/rt/users/86666 The plot thickens... I had the admin blow away our RT install and re-do it from scratch. It should be totally stock 3.6.5 now, no customizations of 17 Jun 2009 08:39:41 -0800 http://www.gossamer-threads.com/lists/rt/users/86662 I'm trying to set something up where when a user creates a ticket, some of the custom fields are automatically filled in based on the user info. 17 Jun 2009 08:15:17 -0800 http://www.gossamer-threads.com/lists/rt/users/86658