Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 16 May 2008 15:13:50 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg Greetings all- So, I recently moved our RT application from CentOS 4.6 (32 bit) to a new machine running CentOS 5.1 (64 bit). It's RT 3.6.6. Inst 16 May 2008 10:58:48 -0800 http://www.gossamer-threads.com/lists/rt/users/74380 So I posted on the short urls and got it working but it did not resolve my issue. Allow me to explain in full. I have authentication outsourced to PA 16 May 2008 09:57:36 -0800 http://www.gossamer-threads.com/lists/rt/users/74379 Hello all, I've created a custom field (mandatory field) and the value that is chosen is assigned to the subject the email generated. When I c 16 May 2008 09:23:45 -0800 http://www.gossamer-threads.com/lists/rt/users/74378 Does a setting exist that allows me to shorten the url? My URL is https://www.example.com and I would like for the https://www.example.com/Tickets an 16 May 2008 08:10:14 -0800 http://www.gossamer-threads.com/lists/rt/users/74377 Hi all, I want create this scrip: condition: user defined action: create tickets template: my template stage : transaction creat 16 May 2008 06:37:51 -0800 http://www.gossamer-threads.com/lists/rt/users/74374 Hello, We have been running RT for about a year and it has suddenly started running slowly. Looking at the RT.log file, we are seeing a whole bunch 15 May 2008 21:27:31 -0800 http://www.gossamer-threads.com/lists/rt/users/74368 I noticed in Debian that Citadel is one of the possible MTAs that apparently work with RT. However, it doesn't appear that Citadel supports address 15 May 2008 17:28:26 -0800 http://www.gossamer-threads.com/lists/rt/users/74365 To all, I want to add a couple options to the blue bar where it displays "open comments reply resolve". Where would I find that code an 15 May 2008 17:16:08 -0800 http://www.gossamer-threads.com/lists/rt/users/74364 Hi, I cannot seem to attach a file during/at the resolve screen. Replying to a ticket does allow files to be attached. My support folks are now "r 15 May 2008 16:05:03 -0800 http://www.gossamer-threads.com/lists/rt/users/74363 Hello everybody, I installed the new version RT 3.6.6 on an ubuntu server 8.04. The installation went fine. I am able to login to the RT. The only is 15 May 2008 13:28:20 -0800 http://www.gossamer-threads.com/lists/rt/users/74360 I am trying to get the files at: http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-ResetPassword/ I am using the tortisesvn cl 15 May 2008 10:47:32 -0800 http://www.gossamer-threads.com/lists/rt/users/74357 All - I have an instance of RT 3.6.6 that was set up prior to my arrival. The system has several groups set up, and all users are configured as memb 15 May 2008 09:12:14 -0800 http://www.gossamer-threads.com/lists/rt/users/74354 RT 3.4.5 Gentoo (2.6.14-gentoo-r5) I've searched the wiki and the RT essentials book to no avail... I need to delete a ticket, or remove a (confi 15 May 2008 08:36:52 -0800 http://www.gossamer-threads.com/lists/rt/users/74349 Hello, Did anyone even built an SQL-query to display all tickets in a queue including all the comments with them? If so can you share the SQL stat 15 May 2008 07:06:59 -0800 http://www.gossamer-threads.com/lists/rt/users/74348 Hello, I have made a perl script to resolve some tickets automatically and move to another queue we have here. I created a new user with permiss 14 May 2008 18:45:36 -0800 http://www.gossamer-threads.com/lists/rt/users/74322 Hi, a few of my users are reporting 'permission denied' errors when they try to reply to an RT ticket via e-mail. They get an e-mail back saying som 14 May 2008 04:46:10 -0800 http://www.gossamer-threads.com/lists/rt/users/74313 Hello everybody! I have the following template for autogenerating user and password after creating a new ticket: ----------------------------------- 14 May 2008 04:13:05 -0800 http://www.gossamer-threads.com/lists/rt/users/74312 I went through the manual installation Wiki and cleaned up my rt3.conf. I think it should be correct now. However, httpd won't start. Here is what 13 May 2008 14:04:16 -0800 http://www.gossamer-threads.com/lists/rt/users/74303 Hi, I'm trying to install RT 3.6 on my Ubuntu 6.06 (Dapper) system and have followed instructions here: http://wiki.bestpractical.com/view/UbuntuIns 13 May 2008 11:51:12 -0800 http://www.gossamer-threads.com/lists/rt/users/74302 Getting closer. I turned off SELINUX (thanks, Drew) and changed my iptables config (thanks, Graeme). Now, here is what I get when I browse to rtbak. 13 May 2008 07:45:22 -0800 http://www.gossamer-threads.com/lists/rt/users/74301 Hi Has anyone got AddValueForObject working in a scrip with a 'select multiple' custom field? my $cf_obj = RT::CustomField->new($self->CurrentUser) 13 May 2008 06:47:37 -0800 http://www.gossamer-threads.com/lists/rt/users/74300 Hi all, I'm interested in implementing ticket replies by email, and although ticket creation is a plus is not necessary. As I have a big number of q 13 May 2008 02:41:09 -0800 http://www.gossamer-threads.com/lists/rt/users/74294 Okay, one problem solved. I turned off SELINUX and now httpd starts without an error. Now, everything seems to be setup correctly, but I cannot brin 12 May 2008 19:56:31 -0800 http://www.gossamer-threads.com/lists/rt/users/74291 Hi I am running RT 3.6.5 on Freebsd. "Recently" I don't know exactly when, the ticket numbers started to increment by 10 instead of 1. Anyone have a 12 May 2008 16:01:51 -0800 http://www.gossamer-threads.com/lists/rt/users/74287 Dominic, Darren, & Graham, Hoe many tickets do you get a week? How many Queues do you have? What kind of support infrastructure have you se 12 May 2008 15:32:36 -0800 http://www.gossamer-threads.com/lists/rt/users/74285 I am stuck on the Apache configuration. When I try to start httpd, it fails ("service httpd start"). The log shows: [Mon May 12 10:55:15 2008] [err 12 May 2008 12:09:43 -0800 http://www.gossamer-threads.com/lists/rt/users/74275 Folks, We've been using RT for some time now, and have managed to get by with pretty much a stock configuration. Our support reps are starting to get 12 May 2008 10:53:20 -0800 http://www.gossamer-threads.com/lists/rt/users/74273 Hello All, I know this question must have been asked. I have been searching plenty but no luck and wanted to try ask the mailing list :) I am tryi 12 May 2008 04:13:08 -0800 http://www.gossamer-threads.com/lists/rt/users/74262 Hi list, I¹m trying to create a scip that will add several watchers from a mail body on ticket creation. It works alright for the first line but can¹ 12 May 2008 00:11:35 -0800 http://www.gossamer-threads.com/lists/rt/users/74261 HI All, I am working on improving RT performance running on Oracle 10gR2 database. At present viewing ticket is taking almost 8-12 seconds. Everythin 11 May 2008 10:55:41 -0800 http://www.gossamer-threads.com/lists/rt/users/74259 Hi, I manually installed RT-3.6.6 on lighttpd. I configured fast_cgi, and it seems to work: I can log in , i can insert a ticket, end I get the homep 10 May 2008 10:38:35 -0800 http://www.gossamer-threads.com/lists/rt/users/74252 Ive noticed an error in my RT log about a failed MySQL statement. This only shows up when I view a ticket (eg /rt/Ticket/Display.html?id=42) but not 09 May 2008 12:59:33 -0800 http://www.gossamer-threads.com/lists/rt/users/74246 ----- Forwarded message from mail@floorverschure.com ----- Date: Fri, 09 May 2008 19:54:16 +0200 From: Floor Verschure <mail@floorverschure. 09 May 2008 11:15:35 -0800 http://www.gossamer-threads.com/lists/rt/users/74240 Hello, I try to integrate RT with LDAP. After reading several earlier topics I didn't manage to solve my problem and it seems that my issue is diffe 09 May 2008 07:38:41 -0800 http://www.gossamer-threads.com/lists/rt/users/74233 I am running RT 3.6.6. I want to change some owners of tickets but the drop down box doesn't have the user I want to give it to. How does the owner f 09 May 2008 06:35:16 -0800 http://www.gossamer-threads.com/lists/rt/users/74226 Hello, I am trying to make an export of all tickets in a queue using an SQL-query. I've succeeded in creating a query including all custom fields (se 09 May 2008 04:28:57 -0800 http://www.gossamer-threads.com/lists/rt/users/74216 Does anyone know what the current state of this header is? Looking back at the list archive it looks like it might have been used in loop prevention 09 May 2008 01:41:47 -0800 http://www.gossamer-threads.com/lists/rt/users/74215 Is anyone having an issue where linked tickets default to the incorrect server? When I mouseover the links, instead of defaulting to http://myserver/T 09 May 2008 01:37:46 -0800 http://www.gossamer-threads.com/lists/rt/users/74214 I've been able to get as far as the page that says: You're almost there! You haven't yet configured your webserver to run RT You appear to ha 08 May 2008 19:18:34 -0800 http://www.gossamer-threads.com/lists/rt/users/74211 Greetings, I've just upgraded an RT installation from 3.4.4 to 3.6.6 and found that although the schema hasn't changed that there are some SQL queri 08 May 2008 12:51:37 -0800 http://www.gossamer-threads.com/lists/rt/users/74204 Hi, I guess this is a whishlist request, but I'm writing to see if someone also had such an issue and found an elegant solution already. I'm using R 08 May 2008 11:08:07 -0800 http://www.gossamer-threads.com/lists/rt/users/74200 Using RT 3.6.6 on a Cent5 base. When I, or any user, create a new ticket, the "requestor" field is not being set to anything, the field remains bl 08 May 2008 05:29:36 -0800 http://www.gossamer-threads.com/lists/rt/users/74196 Can someone "in the know" please clarify whether or not RT has a "rate limit" setting per-IP (I think in testing this some time ago it appeared to 08 May 2008 04:53:23 -0800 http://www.gossamer-threads.com/lists/rt/users/74195 Hi all, Anyone tried to install RT-3.7.85 under Solaris 10? I can't work around the syslog problem while executing "make initialize-database" even 07 May 2008 21:55:51 -0800 http://www.gossamer-threads.com/lists/rt/users/74188 To all, Is there any way to ensure that certain scrips are initiated before others? I named some with numbers in front (like 1a, 1b, 2a, 2b 07 May 2008 16:09:02 -0800 http://www.gossamer-threads.com/lists/rt/users/74186 I have searched for quite a bit and cannot come up with any clear documentation on it. Any help would be appreciated. Malcolm malcolmb at gmail ___ 07 May 2008 16:05:42 -0800 http://www.gossamer-threads.com/lists/rt/users/74185 I googled around a bit and was unable to find info on this... Is it possible to Stall a ticket and have it go to Open when one of its "depends on" lin 07 May 2008 14:06:06 -0800 http://www.gossamer-threads.com/lists/rt/users/74182 We've integrated about 350 changes to RT in the last two months as part of the big push toward RT 3.8.0. Many of those changes were made to integr 07 May 2008 14:05:37 -0800 http://www.gossamer-threads.com/lists/rt/users/74181 We've been running RT 3.6.4 on Redhat EL 5 / mysql 5.0.22 / apache / mod_perl for some time with no problems. Today I hear from a user who has a tic 07 May 2008 13:23:22 -0800 http://www.gossamer-threads.com/lists/rt/users/74180 Has anyone else experienced the issue where the fields for links on the homepage are no longer populated in 3.6.6? I recently upgraded an install from 07 May 2008 11:24:35 -0800 http://www.gossamer-threads.com/lists/rt/users/74175 Hi All Is there a contact database management plugin/addon for RT3 that allows users of the RT3 ticket system top view or update a central database o 07 May 2008 06:53:18 -0800 http://www.gossamer-threads.com/lists/rt/users/74166 I want to create a box on the "RT at a glance" page that shows a separate box for stalled tickets. Essentially it should look just like "%% highest 06 May 2008 09:39:04 -0800 http://www.gossamer-threads.com/lists/rt/users/74153 Hi all. I've got couple of queues where mostly all new tickets are made by unprivileged users via e-mail. They get Autoreply msgs with their login/pa 06 May 2008 05:21:17 -0800 http://www.gossamer-threads.com/lists/rt/users/74150 To all, I was wondering if anyone had created a Custom Field that was pre-filled with members of a group or list of users. What I want to d 05 May 2008 15:38:51 -0800 http://www.gossamer-threads.com/lists/rt/users/74131 Trying to get this to work. Got the website to work, but now having trouble with the mailgate. When I try: cat /root/test_ticket | /opt/rt3/bin/rt-ma 05 May 2008 12:43:30 -0800 http://www.gossamer-threads.com/lists/rt/users/74127 Nelson, We created our own template and put the following code in it: #MAKE SURE YOUR TEMPLATE HAS A BLANK LINE AFTER THE "Subject:" LINE!!! 05 May 2008 11:40:39 -0800 http://www.gossamer-threads.com/lists/rt/users/74124 Hi, Wondering how to do this: When I resolve a ticket, I want RT to send the message I put in the resolve to the requestor, and not the defaul 05 May 2008 10:42:24 -0800 http://www.gossamer-threads.com/lists/rt/users/74122 error: Error during compilation of /opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default: Can't locate /opt/rt3/etc/AssetTracker/AT_Config. 05 May 2008 06:43:14 -0800 http://www.gossamer-threads.com/lists/rt/users/74111 'Aloha! In my standalone program I would like to do a join on the tables Transactions and Users in order to add Users.Name to my print out. (and not 05 May 2008 06:09:12 -0800 http://www.gossamer-threads.com/lists/rt/users/74109 Kenn, Thanks four your answer. CF are for specific queues and specific group and I have defined the appropriate rights. But what I wish, is to give 05 May 2008 00:09:40 -0800 http://www.gossamer-threads.com/lists/rt/users/74106 Hello, My problem now is, when I reply with the Ticket ID as the subject, my message doesn't go where it is supposed to be going. Instead a new tick 04 May 2008 02:17:10 -0800 http://www.gossamer-threads.com/lists/rt/users/74083 Hello, We have a queue-specific scrip that we'd like to override a global scrip with the same conditions; I found this patch: http://page.mi.fu-berli 02 May 2008 17:17:07 -0800 http://www.gossamer-threads.com/lists/rt/users/74079 Hey everyone, I currently have RT 3.6.6 installed with the LDAP overlay. Everything has been peachy but a change was recently made by a parting emplo 02 May 2008 10:37:01 -0800 http://www.gossamer-threads.com/lists/rt/users/74036 I need to give some users the right to only add/remove values for a "select one from many" custom field. It is possible ? What are the rights which 01 May 2008 23:18:12 -0800 http://www.gossamer-threads.com/lists/rt/users/74029 Hello, I'm trying to modify the RT "Login" page to add a few extra links (for going to our custom support ticket page, and a few others) and I'm not 01 May 2008 14:55:42 -0800 http://www.gossamer-threads.com/lists/rt/users/74019 The problem was the the RT_Config.pm file was overwritten and needed to have the rt user password reset. -Matt Matt Grosland Manager of IT Dept of 01 May 2008 11:16:12 -0800 http://www.gossamer-threads.com/lists/rt/users/74013 Hi all, When upgrading from 3.0.10 to 3.6.6, I followed the upgrade file and did the following: @echo " $(RT_SBIN_PATH)/rt-setup-datab 01 May 2008 09:58:19 -0800 http://www.gossamer-threads.com/lists/rt/users/74011 Nelson, I'm not sure because I'm not seeing everything, but it sounds like one or more of your "Config" settings is wrong. Kenn LBNL On 01 May 2008 09:30:55 -0800 http://www.gossamer-threads.com/lists/rt/users/74007 I have installed RT 3.6.6 for testing on an old server running FC4. It is setup the same as our live server, as far as I can tell. However, when bro 01 May 2008 09:06:03 -0800 http://www.gossamer-threads.com/lists/rt/users/74002 We were running 3.3.4 and upgraded to 3.3.6. After the upgrade i noticed the top resolvers were not showing, along with some other custom elements. S 01 May 2008 06:39:38 -0800 http://www.gossamer-threads.com/lists/rt/users/73993 I am trying to add watchers to queues so that if an email comes in to a certain queue the watcher will be notified about it and copied in to each resp 01 May 2008 05:40:05 -0800 http://www.gossamer-threads.com/lists/rt/users/73992 When export a search result as tsv spreedsheet ms excel doesn't properly display non ASCII characters: for example ò is displayed as ò and so on, 01 May 2008 05:21:23 -0800 http://www.gossamer-threads.com/lists/rt/users/73991 Dear All, I always get two e-mail replies when ever a ticket is created via e-mail in any queue. How can I stop Thanks in advance, Yogesh 01 May 2008 04:50:50 -0800 http://www.gossamer-threads.com/lists/rt/users/73989 Hi, im using rt 3.6.4 on ubuntu. 1) When a ticket comes in to the queue how can I set it up so I am emailed so I know when things come in and then I 01 May 2008 03:13:44 -0800 http://www.gossamer-threads.com/lists/rt/users/73988 Hello, I was wondering: how would a user change his "RT at a Glance" screen so that it showed all his new and open tickets instead of just the "10 hi 30 Apr 2008 16:31:13 -0800 http://www.gossamer-threads.com/lists/rt/users/73980 Requestor.Id LIKE '__CurrentUser__' Works well, now I need Requestor.Organization LIKE '__CurrentUser__' Ideas? Aaron Sallade' Appl 30 Apr 2008 12:12:46 -0800 http://www.gossamer-threads.com/lists/rt/users/73971 Requestor.Id = '__CurrentUser__' "LIKE" was matching id 22,122,222 etc and returning multiple users. Now I need to access the current User's o 30 Apr 2008 12:11:24 -0800 http://www.gossamer-threads.com/lists/rt/users/73970 I'm close, I can use Requestor.Id LIKE '__CurrentUser__' But the Requestor.Id is not the user ID of the requestor, it is something else. I would 30 Apr 2008 11:53:49 -0800 http://www.gossamer-threads.com/lists/rt/users/73969 I want to set some default views for Rt At a Glance that use "Requestor LIKE ME" logic. Any ideas? Aaron Sallade' Application Manager PTSO of Washing 30 Apr 2008 10:46:53 -0800 http://www.gossamer-threads.com/lists/rt/users/73967 I am collecting data for planning purposes. * How much physical RAM does your RT server have? (Or how much is allocated to your virtual mac 30 Apr 2008 08:45:21 -0800 http://www.gossamer-threads.com/lists/rt/users/73963 'Aloha! Below you see the text book example (from RT Essentials) using DBIx::SearchBuilder to accessing the Tickets table from a stand alone perl pro 30 Apr 2008 06:50:29 -0800 http://www.gossamer-threads.com/lists/rt/users/73959 Ciao, I have a ticket with several customfields and an attachment (jpg) in the queue "X". I need to create a new ticket with some customfield values 30 Apr 2008 05:24:47 -0800 http://www.gossamer-threads.com/lists/rt/users/73957 Hi RT-experts, I've have RT 3.6.6 on a Solaris 9 machine and all is well -- but I need to redirect my old machine (another solaris 9, but with RT 3. 29 Apr 2008 15:03:05 -0800 http://www.gossamer-threads.com/lists/rt/users/73950 I'm have installed RT 3.6 successfully from source but there is a configuration problem I can't seem to find. I get the following error when I pull u 29 Apr 2008 14:00:11 -0800 http://www.gossamer-threads.com/lists/rt/users/73949 Hello all! I've run into a minor annoyance in the SelfService interface of our RT 3.6.6 install at work. If an unprivileged requestor attempts to re 29 Apr 2008 11:51:57 -0800 http://www.gossamer-threads.com/lists/rt/users/73943 Hi all, I've noticed a problem that I'm unsure when it actually started. When you click on the Tickets link ( https://domain.com/Search/Build. 29 Apr 2008 11:51:38 -0800 http://www.gossamer-threads.com/lists/rt/users/73942 Hi all, I'm having problems working with the RT::Date module. RT internal dates like Created and Due Date are working correctly, but the dates I wor 29 Apr 2008 10:29:07 -0800 http://www.gossamer-threads.com/lists/rt/users/73941 Help! Hi, I know this has been posted before on the mailing lists but the issue I have is not consistant. When updating and resolving a ticket from 29 Apr 2008 09:02:38 -0800 http://www.gossamer-threads.com/lists/rt/users/73939 Hi, I'm currently in the process of upgrading our RT installation from 3.4.6 to 3.6.6, and while most of it went ok, I am faced with the weird issue 29 Apr 2008 08:27:16 -0800 http://www.gossamer-threads.com/lists/rt/users/73938 Has anyone developed a script or something to import an inventory into AT (from a csv file, for example)? js. -- Jean-Sebastien Morisset, Sr. UNIX A 29 Apr 2008 07:01:22 -0800 http://www.gossamer-threads.com/lists/rt/users/73936 Sorry, hit enter somehow instead of pasting. See below for full script and errors. ________________________________ From: Kimberly McKinnis Sen 28 Apr 2008 15:12:10 -0800 http://www.gossamer-threads.com/lists/rt/users/73924 I realize the topic of cc'ing users has been covered many times, but I'm struggling with a particular issue. I ganked a script off of the wiki to add 28 Apr 2008 15:04:14 -0800 http://www.gossamer-threads.com/lists/rt/users/73925 I am running RT 3.6.6. I added a new queue, added an entry into aliases. I can send email to RT and the ticket gets created in the Queue but the queu 28 Apr 2008 12:18:48 -0800 http://www.gossamer-threads.com/lists/rt/users/73918 I'm trying to get the TimeWorked reports from the wiki running: http://wiki.bestpractical.com/view/TimeWorked I've never used callbacks before, but 28 Apr 2008 10:15:02 -0800 http://www.gossamer-threads.com/lists/rt/users/73915 To all, We keep our RT in a different directory than /opt/. RT runs well and all IS well. I downloaded RTx-RightsMatrix to our version of sr 28 Apr 2008 09:58:12 -0800 http://www.gossamer-threads.com/lists/rt/users/73914 http://code.bestpractical.com/bps-public/RT-Crypt-SMIME/trunk/ is a project we built for a customer and have now been able to opensource. It's als 28 Apr 2008 09:56:43 -0800 http://www.gossamer-threads.com/lists/rt/users/73913 FYI - I've tweeked the CreateChildTicket how-to with some new code... http://wiki.bestpractical.com/view/CreateChildTicket It makes it even faster t 28 Apr 2008 09:44:56 -0800 http://www.gossamer-threads.com/lists/rt/users/73912 Can anyone explain me where I should place the following code.... thanks, Here is a patch to implement a spam filter using pattern matching on a con 28 Apr 2008 04:49:35 -0800 http://www.gossamer-threads.com/lists/rt/users/73907 During an installation of RT 3.6.6 on Fedora 8 under Apache 2.x the dependencies try to install the CPAN module Apache::Request which in turn wants 27 Apr 2008 15:47:10 -0800 http://www.gossamer-threads.com/lists/rt/users/73903 I continue to have show-stopping problems on one server that ran RT until I tried to upgrade. I have been able to install RT on other machines with 25 Apr 2008 23:54:34 -0800 http://www.gossamer-threads.com/lists/rt/users/73895