Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 12 Feb 2012 14:56:32 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg Hello, Currently, I have a Template called "Notify New Owners" run by a scrip that is called every time a ticket is created in a Queue. It goes like 11 Feb 2012 12:53:49 -0800 http://www.gossamer-threads.com/lists/rt/users/108447 Hello, I setup RT 4.0 for an organization even though this is an overkill. All we need is just simple ticketing system. I used osticket for a 10 Feb 2012 22:53:06 -0800 http://www.gossamer-threads.com/lists/rt/users/108446 Kenn, I'm not sure how to give you the info you're asking for but... If I look under Configuration->Global->Group Rights, Everyone, into t 10 Feb 2012 15:45:59 -0800 http://www.gossamer-threads.com/lists/rt/users/108445 Scott, I can, but it would be helpful to know how uyou have set up your privileges, both Globally and by Queue. Also, in order for LDAP info to get i 10 Feb 2012 15:07:03 -0800 http://www.gossamer-threads.com/lists/rt/users/108444 RT Users, My second problem (potentially related to my last) is on our external customer support RT instance. When internal employees first sen 10 Feb 2012 13:00:07 -0800 http://www.gossamer-threads.com/lists/rt/users/108443 Hello RT Users, To preface, I've got several years experience and training with the Linux platform and PERL, but I'm completely new to RT; I've 10 Feb 2012 12:45:25 -0800 http://www.gossamer-threads.com/lists/rt/users/108442 On Thu, Feb 9, 2012 at 16:43, Valerio, Gabriele [Nervianoms] <Gabriele.Valerio@nervianoms.com> wrote: > What exactly do you suggest to change in order 10 Feb 2012 11:46:56 -0800 http://www.gossamer-threads.com/lists/rt/users/108440 On Fri, Feb 10, 2012 at 08:31:49AM -0500, Jeff Ehrenberg wrote: > I am wondering if it is possible to attach files that have been > uploaded to custom 10 Feb 2012 08:46:58 -0800 http://www.gossamer-threads.com/lists/rt/users/108439 Thanks Kevin. It's a bug in RT-Extension-SearchResult.XLS after all (which we use as-is, and also dropped in place, modified, as ScreenResult.tsv) R 10 Feb 2012 07:37:00 -0800 http://www.gossamer-threads.com/lists/rt/users/108438 On Thu, Feb 09, 2012 at 05:58:36PM -0500, Kevin Falcone wrote: > On Thu, Feb 09, 2012 at 01:36:22PM -0500, Jeff Blaine wrote: > > Actually, this is ma 10 Feb 2012 07:34:56 -0800 http://www.gossamer-threads.com/lists/rt/users/108437 On Fri, Feb 10, 2012 at 10:25:51AM +0530, Pattabi Prasanna wrote: > Hi > > I have installed RT 3.8.9 and when installing Time Worked Report > i 10 Feb 2012 07:32:26 -0800 http://www.gossamer-threads.com/lists/rt/users/108436 I am wondering if it is possible to attach files that have been uploaded to custom fields to an email response. We have an upload multiple images fie 10 Feb 2012 05:31:49 -0800 http://www.gossamer-threads.com/lists/rt/users/108435 Copy from my RT. The scrip name is "On Correspond Open Tickets" Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 10 Feb 2012 03:11:40 -0800 http://www.gossamer-threads.com/lists/rt/users/108434 Hi Torben, by default there is an global scrip called "Open Tickets" which set the status to open on correspondence. If you deactivate this scrip th 10 Feb 2012 02:59:58 -0800 http://www.gossamer-threads.com/lists/rt/users/108433 @Todd It would be a Pleasure to fix this for the 4.0 versions when it's possible. best regards john s. -- View this message in context: htt 10 Feb 2012 01:42:43 -0800 http://www.gossamer-threads.com/lists/rt/users/108431 Good day, I have a question regarding custom lifecycles. First of all, the full lifecycle configuration can be seen here on Pastebin in case you need 10 Feb 2012 01:32:23 -0800 http://www.gossamer-threads.com/lists/rt/users/108430 Hi I have installed RT 3.8.9 and when installing Time Worked Report it is showing this error. Kindly let me know how to solve this error. Er 09 Feb 2012 20:55:51 -0800 http://www.gossamer-threads.com/lists/rt/users/108429 On Thu, Feb 09, 2012 at 01:36:22PM -0500, Jeff Blaine wrote: > Actually, this is maybe a bug in Mason? If I follow > the code chain: > > push @r 09 Feb 2012 14:58:36 -0800 http://www.gossamer-threads.com/lists/rt/users/108426 I'd like to archive all tickets that are older than 1 year in all queues except one, which should never be archived. 3.8.* docs suggest using shredde 09 Feb 2012 13:17:59 -0800 http://www.gossamer-threads.com/lists/rt/users/108423 On 02/09/2012 04:00 PM, JC Boggio wrote: > No clue ? Should I file a bug report ? The sql output you provided earlier isn't enough to go on. Filing 09 Feb 2012 13:09:01 -0800 http://www.gossamer-threads.com/lists/rt/users/108422 No clue ? Should I file a bug report ? -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012 09 Feb 2012 13:00:12 -0800 http://www.gossamer-threads.com/lists/rt/users/108421 On Fri, Feb 10, 2012 at 02:04:17AM +0530, Yaj Tap wrote: > Can anyone help with this? > > We are getting <apache@rt.domain.com>: Sender address 09 Feb 2012 12:57:32 -0800 http://www.gossamer-threads.com/lists/rt/users/108420 Can anyone help with this? We are getting <apache@rt.domain.com>: Sender address rejected: Domain not found error If you need more info, please let 09 Feb 2012 12:34:17 -0800 http://www.gossamer-threads.com/lists/rt/users/108419 Same here but its Office365 product... exchange cloud from Microsoft. One thing to know, my Exchange don't let me to send email as another sender, 09 Feb 2012 12:01:12 -0800 http://www.gossamer-threads.com/lists/rt/users/108418 Actually, this is maybe a bug in Mason? If I follow the code chain: push @row, ProcessColumnMapValue ($attr, Arguments 09 Feb 2012 10:36:22 -0800 http://www.gossamer-threads.com/lists/rt/users/108417 On Thu, Feb 09, 2012 at 09:35:13AM -0500, Vance Walsh wrote: > What he is refering to is he was able to do a search and then be able to "download" 09 Feb 2012 09:51:46 -0800 http://www.gossamer-threads.com/lists/rt/users/108416 On 2/9/2012 12:39 PM, Jeff Blaine wrote: > RT 3.8.10 > > Fields of type "Select Multiple" (at least) are exporting > via "Spreadsheet" with an HTML <b 09 Feb 2012 09:43:38 -0800 http://www.gossamer-threads.com/lists/rt/users/108415 RT 3.8.10 Fields of type "Select Multiple" (at least) are exporting via "Spreadsheet" with an HTML <br/> tag separating each item selected. -------- 09 Feb 2012 09:39:59 -0800 http://www.gossamer-threads.com/lists/rt/users/108414 Martin, If you notice others getting emails confirming their transaction, then perhaps you should turn off $NotifyActor in your RT_Siteconfig.pm file 09 Feb 2012 09:37:54 -0800 http://www.gossamer-threads.com/lists/rt/users/108413 On Thu, Feb 9, 2012 at 20:42, Chris Robison <chrisdrobison@gmail.com> wrote: > I know that RT has the ability to receive email and append those messag 09 Feb 2012 09:35:32 -0800 http://www.gossamer-threads.com/lists/rt/users/108412 I'm not an expert in RT, just getting started. Our mail is hosted at Micro$oft (Live@edu) I setup an account in our mail system that people send tick 09 Feb 2012 09:22:26 -0800 http://www.gossamer-threads.com/lists/rt/users/108411 I know that RT has the ability to receive email and append those messages to tickets. But, from the documentation, it looks like mail has to be going 09 Feb 2012 08:42:07 -0800 http://www.gossamer-threads.com/lists/rt/users/108410 Sounds like you have yourself set as the admincc of the queue? It was something I noticed when I started using rt. Turned it off as we started to 09 Feb 2012 08:18:40 -0800 http://www.gossamer-threads.com/lists/rt/users/108409 What he is refering to is he was able to do a search and then be able to "download" formatted copies of existing tickets to update by clicking the "Ed 09 Feb 2012 06:35:13 -0800 http://www.gossamer-threads.com/lists/rt/users/108408 Thank you! :) i had one scrip in swedish, on creation notify everyone. I inactivated the scrip. Med Vänliga Hälsningar/Best Regards --------------- 09 Feb 2012 05:26:17 -0800 http://www.gossamer-threads.com/lists/rt/users/108407 I think I didn't understand exactly, RT sends two messages or you got one from RT and another copy exactly? This Scrip "On Create Autoreply To Reques 09 Feb 2012 05:11:44 -0800 http://www.gossamer-threads.com/lists/rt/users/108406 I am not sure I understand your suggestions Ruslan. Here is the standard template VirtualHost configuration with RT 4.0.4 (it works for me with ONE RT 09 Feb 2012 04:43:10 -0800 http://www.gossamer-threads.com/lists/rt/users/108405 On Thu, Feb 9, 2012 at 16:26, Valerio, Gabriele [Nervianoms] <Gabriele.Valerio@nervianoms.com> wrote: > Ruslan, > With RT 4.0.4 it does not work. Firs 09 Feb 2012 04:34:48 -0800 http://www.gossamer-threads.com/lists/rt/users/108404 Ruslan, With RT 4.0.4 it does not work. First of all there is no webmux.pl file any more. Try, and if you are able to have more than RT 4 instances ru 09 Feb 2012 04:26:12 -0800 http://www.gossamer-threads.com/lists/rt/users/108402 Hello, I wonder how to stop RT from sending out two emails? I get one confirmation message that you have this ticket nr and so on and that's ok but o 09 Feb 2012 04:25:48 -0800 http://www.gossamer-threads.com/lists/rt/users/108403 On Thu, Feb 9, 2012 at 13:48, Valerio, Gabriele [Nervianoms] <Gabriele.Valerio@nervianoms.com> wrote: > Multiple instances under Apache 2 + mod_perl2 09 Feb 2012 04:11:29 -0800 http://www.gossamer-threads.com/lists/rt/users/108401 Multiple instances under Apache 2 + mod_perl2 worked perfectly for versions prior RT 4. Does someone managed to make it work also with RT 4? Thanks, 09 Feb 2012 01:48:39 -0800 http://www.gossamer-threads.com/lists/rt/users/108399 Sorry, already resolved. update Tickets SET Status=scheduled where id = '91'; Was typo, Scheduled != scheduled Att. Diaulas Castro Consultor 08 Feb 2012 14:37:18 -0800 http://www.gossamer-threads.com/lists/rt/users/108397 Hello, i don't know if I made mistake but let me explain the environment before. I created two Queues (cliente_1, cliente_2) Created some custom 08 Feb 2012 13:54:03 -0800 http://www.gossamer-threads.com/lists/rt/users/108396 Ahhh I stopped and restarted the httpd daemon and it is now working - thanks so much Scott On Feb 8, 2012, at 11:48 AM, Ruslan Zakirov <ruz@bestpra 08 Feb 2012 09:23:29 -0800 http://www.gossamer-threads.com/lists/rt/users/108392 On Wed, Feb 08, 2012 at 12:11:07PM -0500, senior.unix wrote: > Thanks Ruslan, > > it now looks like : > > Set(@Plugins, qw( > RT::Extension::MergeU 08 Feb 2012 09:21:49 -0800 http://www.gossamer-threads.com/lists/rt/users/108391 Thanks Ruslan, it now looks like : Set(@Plugins, qw( RT::Extension::MergeUsers RTx::Calendar RTx::EmailCompletion RT::Authen::ExternalAuth )); 08 Feb 2012 09:11:07 -0800 http://www.gossamer-threads.com/lists/rt/users/108390 On Wed, Feb 8, 2012 at 20:42, senior.unix <senior.unix@gmail.com> wrote: > I just installed RT3.8.8 and when I log in I get the following at the "RT a 08 Feb 2012 08:48:11 -0800 http://www.gossamer-threads.com/lists/rt/users/108389 I just installed RT3.8.8 and when I log in I get the following at the "RT at a glance" (this is because we're using this as a test bed for RT 4.0.4 mi 08 Feb 2012 08:42:21 -0800 http://www.gossamer-threads.com/lists/rt/users/108388 On 02/08/2012 10:32 AM, Jeffery, Guy wrote: > That's brilliant, cheers, I can remove the admin component on the > Organization field in User_Overlay.p 08 Feb 2012 07:45:59 -0800 http://www.gossamer-threads.com/lists/rt/users/108387 That's brilliant, cheers, I can remove the admin component on the Organization field in User_Overlay.pm. Thanks again, much appreciated. ________ 08 Feb 2012 07:32:31 -0800 http://www.gossamer-threads.com/lists/rt/users/108386 On 02/08/2012 09:58 AM, Mark Fuller wrote: > Correct but Owner does not work neither does anything I seem to enter this > is the error with Owner > > 08 Feb 2012 07:18:07 -0800 http://www.gossamer-threads.com/lists/rt/users/108385 Correct but Owner does not work neither does anything I seem to enter this is the error with Owner [error]: 'Owner' is not principal id, group name, 08 Feb 2012 06:58:24 -0800 http://www.gossamer-threads.com/lists/rt/users/108384 Le 08/02/2012 à 18:35:12+0400, Ruslan Zakirov a écrit > Hi, > > Fixed in Email::Address 1.895. OK. You'r very fast ;-) Best regards. JAS -- Albe 08 Feb 2012 06:38:45 -0800 http://www.gossamer-threads.com/lists/rt/users/108383 Hi, Fixed in Email::Address 1.895. On Wed, Feb 8, 2012 at 16:34, Albert Shih <Albert.Shih@obspm.fr> wrote: > Hi all, > > A «small» bug with > >   08 Feb 2012 06:35:12 -0800 http://www.gossamer-threads.com/lists/rt/users/108382 Take a look at _OverlayAccessible in lib/RT/User.pm. On Wed, Feb 8, 2012 at 17:07, Jeffery, Guy <Guy.Jeffery@baesystemsdetica.com> wrote: > Actually, 08 Feb 2012 06:33:02 -0800 http://www.gossamer-threads.com/lists/rt/users/108381 Actually, that was rather my point - the ModifySelf right *doesn't* affect this field - users with ModifySelf aren't able to edit the Organisation fie 08 Feb 2012 05:07:37 -0800 http://www.gossamer-threads.com/lists/rt/users/108380 On Tue, Feb 7, 2012 at 15:33, Gary Holmes <linedancer@gmail.com> wrote: > Hello all, > > I've setup full text indexing in RT4.0.4 as follows: > > - Va 08 Feb 2012 04:42:34 -0800 http://www.gossamer-threads.com/lists/rt/users/108379 Hi all, A «small» bug with RT-4.0.4 or RT-4.0.5 with perl package p5-Email-Address-1.89.4 Everything work fine with 08 Feb 2012 04:34:40 -0800 http://www.gossamer-threads.com/lists/rt/users/108378 On Tue, Feb 7, 2012 at 19:20, warped <adye04@harris.com> wrote: > I am trying to add an additional widget to the dashboard for a password reset > tick 08 Feb 2012 04:24:14 -0800 http://www.gossamer-threads.com/lists/rt/users/108377 On Wed, Feb 8, 2012 at 14:32, Pattabi Prasanna <escort146@gmail.com> wrote: > Hi All, > >          I want to create approval tickets based on Cus 08 Feb 2012 04:06:46 -0800 http://www.gossamer-threads.com/lists/rt/users/108375 Hi All, I want to create approval tickets based on Custom Field value selected by the user. For example, there will be Custom Field Request 08 Feb 2012 02:32:39 -0800 http://www.gossamer-threads.com/lists/rt/users/108374 On Tue, Feb 07, 2012 at 11:13:26PM +0000, Axay Desai wrote: > I have version 4.0.4. installed. I am trying to put > 'Reset Password' link on > the 07 Feb 2012 15:42:25 -0800 http://www.gossamer-threads.com/lists/rt/users/108372 I have version 4.0.4. installed. I am trying to put 'Reset Password' link on the main page by installing plugin RT-Extension-ResetPassword-0.04. 07 Feb 2012 15:13:26 -0800 http://www.gossamer-threads.com/lists/rt/users/108371 > > > /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Status > > > = 'open'" --condition RT::Condition::UntouchedInHours --conditi 07 Feb 2012 14:32:58 -0800 http://www.gossamer-threads.com/lists/rt/users/108370 On Tue, Feb 07, 2012 at 09:45:49PM +0000, Howell, Van wrote: > I have installed and configured RT::Extension::LDAPImport and have run a successful 07 Feb 2012 14:30:49 -0800 http://www.gossamer-threads.com/lists/rt/users/108369 I am trying to get it to notify whoever the owner of the ticket is and that is from what I can see is the variable for the tickets owner mark ------ 07 Feb 2012 14:26:19 -0800 http://www.gossamer-threads.com/lists/rt/users/108368 I have installed and configured RT::Extension::LDAPImport and have run a successful test I have several distribution groups setup in AD and I would l 07 Feb 2012 13:45:49 -0800 http://www.gossamer-threads.com/lists/rt/users/108367 I reran this script and noticed that it complained about access to the remote MySQL database. Looked into MySQL, and root isn't accessible from remote 07 Feb 2012 12:48:48 -0800 http://www.gossamer-threads.com/lists/rt/users/108366 On Tue, Feb 07, 2012 at 03:25:39PM -0500, Gerrard Leach wrote: > [Tue Feb 7 20:22:49 2012] [warning]: DBD::mysql::st execute failed: Unknown column ' 07 Feb 2012 12:44:09 -0800 http://www.gossamer-threads.com/lists/rt/users/108365 [Tue Feb 7 20:22:49 2012] [warning]: DBD::mysql::st execute failed: Unknown column 'RenderType' in 'field list' at /usr/local/share/perl/5.10.1/DBIx/ 07 Feb 2012 12:25:39 -0800 http://www.gossamer-threads.com/lists/rt/users/108364 On Tue, Feb 07, 2012 at 02:43:50PM -0500, Mark Fuller wrote: > Ok I changed everything and still get errors > > /opt/rt4/bin/rt-crontool --search RT: 07 Feb 2012 12:05:11 -0800 http://www.gossamer-threads.com/lists/rt/users/108363 On Tue, Feb 07, 2012 at 02:59:45PM -0500, Gerrard Leach wrote: > I am trying to get a simple checkbox setup as a custom field when a ticket is crea 07 Feb 2012 12:03:49 -0800 http://www.gossamer-threads.com/lists/rt/users/108362 Hello, I am trying to get a simple checkbox setup as a custom field when a ticket is created. I have selected a type of Select One Value, But when I 07 Feb 2012 11:59:45 -0800 http://www.gossamer-threads.com/lists/rt/users/108361 Ok I changed everything and still get errors /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Status = 'open'" --condition RT::Con 07 Feb 2012 11:43:50 -0800 http://www.gossamer-threads.com/lists/rt/users/108360 Thomas, Le 07/02/2012 17:47, Thomas Sibley a écrit : > Unless you're seeing problems in the logs, I think you're fine. Nobody > displays as the Owne 07 Feb 2012 11:21:41 -0800 http://www.gossamer-threads.com/lists/rt/users/108359 > > On Mon, Feb 06, 2012 at 04:54:51PM -0700, Brent Wiese wrote: > > Sorry, wasn't sure if a screenshot would come through on the list. > > The 07 Feb 2012 08:54:43 -0800 http://www.gossamer-threads.com/lists/rt/users/108358 On 02/07/2012 09:44 AM, JC Boggio wrote: > Since we upgraded from RT 3.8 to 4.0.4, we can't assign tickets to > Nobody anymore. > To anybody else work 07 Feb 2012 08:47:52 -0800 http://www.gossamer-threads.com/lists/rt/users/108357 Thomas, Le 07/02/2012 16:22, Thomas Sibley a écrit : > SELECT * FROM Users WHERE Name='Nobody'; rt3=> SELECT * FROM Users WHERE Name='Nobody'; -[ RE 07 Feb 2012 08:35:59 -0800 http://www.gossamer-threads.com/lists/rt/users/108356 On Tue, Feb 07, 2012 at 04:54:20PM +0100, Ronan MOUCHOUX wrote: > I'm trying to create from the web interface a new admin account. > As I can't 07 Feb 2012 08:24:59 -0800 http://www.gossamer-threads.com/lists/rt/users/108355 On Mon, Feb 06, 2012 at 04:54:51PM -0700, Brent Wiese wrote: > Sorry, wasn't sure if a screenshot would come through on the list. The layout of that 07 Feb 2012 08:05:00 -0800 http://www.gossamer-threads.com/lists/rt/users/108354 Hello, I'm trying to create from the web interface a new admin account. As I can't find a way (Tools>Configure>Users|Groups|Queues), I'm wondering if 07 Feb 2012 07:54:20 -0800 http://www.gossamer-threads.com/lists/rt/users/108353 On 02/07/2012 10:17 AM, Haim Dimer wrote: > Hello, > > Check this out: > > mysql> SELECT COUNT(id) FROM Groups; > +-----------+ > | count(id) | > +- 07 Feb 2012 07:24:29 -0800 http://www.gossamer-threads.com/lists/rt/users/108351 On 02/07/2012 09:44 AM, JC Boggio wrote: > Since we upgraded from RT 3.8 to 4.0.4, we can't assign tickets to > Nobody anymore. > To anybody else work 07 Feb 2012 07:22:38 -0800 http://www.gossamer-threads.com/lists/rt/users/108350 I am trying to add an additional widget to the dashboard for a password reset ticket. We have a custom field called "Customers Name" and I was curiou 07 Feb 2012 07:20:26 -0800 http://www.gossamer-threads.com/lists/rt/users/108352 Hello, Check this out: mysql> SELECT COUNT(id) FROM Groups; +-----------+ | count(id) | +-----------+ | 4674 | +-----------+ I don't think thi 07 Feb 2012 07:17:20 -0800 http://www.gossamer-threads.com/lists/rt/users/108349 Since we upgraded from RT 3.8 to 4.0.4, we can't assign tickets to Nobody anymore. To anybody else works. When I give to someuser history says : "JC 07 Feb 2012 06:44:35 -0800 http://www.gossamer-threads.com/lists/rt/users/108348 On 02/07/2012 12:35 AM, Tim Gustafson wrote: > And I get how to import the main ticket itself...but how can I import > ticket comments? The old syste 07 Feb 2012 06:29:33 -0800 http://www.gossamer-threads.com/lists/rt/users/108347 On 02/06/2012 04:42 PM, Kevin Falcone wrote: > This means that you can render content into an iframe using the value > of the custom field. > > If yo 07 Feb 2012 06:26:58 -0800 http://www.gossamer-threads.com/lists/rt/users/108346 Hello all, I've setup full text indexing in RT4.0.4 as follows: - Vanilla install RT 4.0.4 on Ubuntu 10.04 LTS - MySQL 5.1.61 built from source with 07 Feb 2012 03:33:54 -0800 http://www.gossamer-threads.com/lists/rt/users/108345 -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Kevin, thanks, that's a great suggestion! Best regards, Giuseppe On 06/02/12 19:02, Kevin Falcone 07 Feb 2012 01:51:39 -0800 http://www.gossamer-threads.com/lists/rt/users/108344 Hi, I have an old "other" ticketing system that I'd like to import data from into RT. I've read this Wiki page: http://requesttracker.wikia.com/wik 06 Feb 2012 21:35:38 -0800 http://www.gossamer-threads.com/lists/rt/users/108342 Sorry, wasn't sure if a screenshot would come through on the list. Attached. Brent Wiese Direct Number: (480) 993-0788 06 Feb 2012 15:54:51 -0800 http://www.gossamer-threads.com/lists/rt/users/108340 http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail On Mon, Feb 6, 2012 at 15:11, Jacques Foucry <jacques.foucry@novasparks.com> wrote: > H 06 Feb 2012 15:07:59 -0800 http://www.gossamer-threads.com/lists/rt/users/108339 On Mon, Feb 06, 2012 at 05:38:23PM -0500, Ronald J Yacketta wrote: > > > > I know this isn't exactly the answer to your question, but when users > > l 06 Feb 2012 14:56:14 -0800 http://www.gossamer-threads.com/lists/rt/users/108338 Hi, A screenshot would be helpful. On Tue, Feb 7, 2012 at 02:46, Brent Wiese <bwiese@elementps.com> wrote: > I’ve noticed this in both IE and Fire 06 Feb 2012 14:54:34 -0800 http://www.gossamer-threads.com/lists/rt/users/108337 >> >> I know this isn't exactly the answer to your question, but when users >> log in to RT, they'll be directed to SelfService if they are >> Unprivi 06 Feb 2012 14:52:25 -0800 http://www.gossamer-threads.com/lists/rt/users/108336 From the code of Plack::Handler::Apache2 if ($location eq '/') { # <Location /> could be handled as a 'root' case where we make # 06 Feb 2012 14:52:11 -0800 http://www.gossamer-threads.com/lists/rt/users/108335 Thanks Kevin. I did in fact misinterpret the meaning of the field then as I thought it meant to fill the drop down values from a web service. I didn't 06 Feb 2012 14:47:19 -0800 http://www.gossamer-threads.com/lists/rt/users/108333 I've noticed this in both IE and FireFox. I'm running 4.0.4. When editing a ticket that has custom fields with validation (mandatory), some of them d 06 Feb 2012 14:46:13 -0800 http://www.gossamer-threads.com/lists/rt/users/108334