Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 24 Nov 2009 05:02:04 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg Hi Max, now i found the time to try it out. Btw: i'm under RT 3.6.5 with RTx-Shredder, but there the Logger Entry is also set. Here the Results first 24 Nov 2009 03:48:44 -0800 http://www.gossamer-threads.com/lists/rt/users/90217 On Fri, Nov 20, 2009 at 10:30:32AM -0600, Kenneth Marshall wrote: > On Fri, Nov 20, 2009 at 04:14:52PM +0000, Dominic Hargreaves wrote: > > I've atta 24 Nov 2009 03:27:26 -0800 http://www.gossamer-threads.com/lists/rt/users/90216 What is in Line 261 of /usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm and why is a RT Module installed in Vendor Perl tree? Tob 2009/11 24 Nov 2009 02:47:54 -0800 http://www.gossamer-threads.com/lists/rt/users/90215 Hi, I changed the UntouchedInHours.pm to the exact code as from rt wiki.But I got this error: [Tue Nov 24 10:42:18 2009] [warning]: Use of uninitiali 24 Nov 2009 02:43:31 -0800 http://www.gossamer-threads.com/lists/rt/users/90214 Looks like you copied not all needed information from wiki into the UntouchedInHours.pm: Yours: package RT::Condition::UntouchedInHours; require RT: 24 Nov 2009 02:24:12 -0800 http://www.gossamer-threads.com/lists/rt/users/90213 Hi, PFA UntouchedInHours.pm Regards, Tony ________________________________ From: TONY JOHN - ERS, HCL Tech Sent: Tuesday, November 24, 2009 3:31 PM 24 Nov 2009 02:07:30 -0800 http://www.gossamer-threads.com/lists/rt/users/90212 Hi , Now I'm getting a different error: [root@localhost sbin]# rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg CI new --conditi 24 Nov 2009 02:01:02 -0800 http://www.gossamer-threads.com/lists/rt/users/90211 Have you installed GraphViz from CPAN`? 2009/11/24 TONY JOHN - ERS, HCL Tech <tonyjohn@hcl.in> > Hi, > > I am trying to run rt-crontool but fails t 24 Nov 2009 01:56:12 -0800 http://www.gossamer-threads.com/lists/rt/users/90210 Hi, I am trying to run rt-crontool but fails to set the priority value. The coomand promt error is given below: [root@localhost sbin]# rt-crontool - 24 Nov 2009 00:49:04 -0800 http://www.gossamer-threads.com/lists/rt/users/90209 On Tue, Nov 24, 2009 at 01:01:39PM +0530, Umasankar Pandurangan wrote: > Hi, > > I am using RT v3.6.0 on RHEL AS 3 with Oracle 9i as the back-end > d 23 Nov 2009 23:52:05 -0800 http://www.gossamer-threads.com/lists/rt/users/90206 Hi, I am using RT v3.6.0 on RHEL AS 3 with Oracle 9i as the back-end database on a Pentium server with 1GB of RAM. This RT instance is hosting two bu 23 Nov 2009 23:31:39 -0800 http://www.gossamer-threads.com/lists/rt/users/90205 When upgrading from 3.8.4 to 3.8.6 I'm getting this error when running bin/rt-setup-database --dba rt_user --prompt-for-dba-password --action upgr 23 Nov 2009 20:51:46 -0800 http://www.gossamer-threads.com/lists/rt/users/90196 On Mon, Nov 23, 2009 at 10:35 PM, Jesse Vincent <jesse@bestpractical.com> wrote: > > > > On Mon, Nov 23, 2009 at 10:33:16PM -0500, Todd Chapman wrote: 23 Nov 2009 19:37:16 -0800 http://www.gossamer-threads.com/lists/rt/users/90194 On Mon, Nov 23, 2009 at 10:33:16PM -0500, Todd Chapman wrote: > I just checked RT out of git and ran: > > ./configure --enable-layout=inplace --with- 23 Nov 2009 19:35:37 -0800 http://www.gossamer-threads.com/lists/rt/users/90193 I just checked RT out of git and ran: ./configure --enable-layout=inplace --with-my-user-group --with-db-typ=SQLite But the database type is set to 23 Nov 2009 19:33:16 -0800 http://www.gossamer-threads.com/lists/rt/users/90192 Nice idea, I like it! thanks Gordon Nick Kartsioukas wrote: > On Tue, 24 Nov 2009 10:35:31 +1100, gordon@cryologic.com said: >> I use this feature 23 Nov 2009 15:56:37 -0800 http://www.gossamer-threads.com/lists/rt/users/90186 On Tue, 24 Nov 2009 10:35:31 +1100, gordon@cryologic.com said: > I use this feature for some fields but others require information > specific to a ti 23 Nov 2009 15:46:13 -0800 http://www.gossamer-threads.com/lists/rt/users/90185 Thanks Ken, I use this feature for some fields but others require information specific to a ticket (eg description of product design change). Also, 23 Nov 2009 15:35:31 -0800 http://www.gossamer-threads.com/lists/rt/users/90184 Hello all, this question appears in the archive but the suggested answer does not quite work; I am hoping some of you will be able to suggest solut 23 Nov 2009 15:32:21 -0800 http://www.gossamer-threads.com/lists/rt/users/90183 Gordon, RT has a "Bulk Update" feature which would allow you to add whatever value to specific Custom Fields on tickets in specific Queues as well a 23 Nov 2009 15:18:42 -0800 http://www.gossamer-threads.com/lists/rt/users/90182 RT provides an excellent history log of all activities relating to a ticket. This provides an unchangeable record which auditors love when reviewing 23 Nov 2009 15:01:10 -0800 http://www.gossamer-threads.com/lists/rt/users/90181 Have a look onto RTx-Shredder at cpan, this will help you! Torsten 2009/11/9 PF <phanoko@gmail.com> > I need to backup everything in 2 queues but n 23 Nov 2009 11:44:18 -0800 http://www.gossamer-threads.com/lists/rt/users/90176 Hi, have a look onto your code: 1. Condition: ==Condition== my @exceptionGroups = ('no-reply'); my $principalobj = RT::Principal->new($RT:: System 23 Nov 2009 11:31:47 -0800 http://www.gossamer-threads.com/lists/rt/users/90175 I noticed a typo in probably the most important line in my message. The filename is actually: /opt/rt3/lib/RT/Shredder/Record.pm The line that I su 23 Nov 2009 11:16:48 -0800 http://www.gossamer-threads.com/lists/rt/users/90174 Oha, this sounds really useful. Any comment from ruslan if this is save? I have to shred several houndret thousend tickets from 2002-2007 and we need 23 Nov 2009 11:10:36 -0800 http://www.gossamer-threads.com/lists/rt/users/90173 Tony, We have a Custom Field called "Need-By Date" that we have the customer fill out and we use that to set the "Due Date" of the ticket when they 23 Nov 2009 11:02:30 -0800 http://www.gossamer-threads.com/lists/rt/users/90172 Hello, I'm in the same boat as many others I've seen post. We have 35k tickets in one of our queues that I'm trying to shred(shame on us for not au 23 Nov 2009 10:19:02 -0800 http://www.gossamer-threads.com/lists/rt/users/90170 hi, i don't know if it can help, but i don't use the ->ISO on setDue. $self->TicketObj->SetDue($duedate); // when $duedate = "2009--11-23 00:00:00"; 23 Nov 2009 03:13:33 -0800 http://www.gossamer-threads.com/lists/rt/users/90164 Hi, Please find below the Custom action clean up code for Seting DueDate based on a condition: use strict; use warnings; my $date1=$self->TicketObj- 23 Nov 2009 02:20:44 -0800 http://www.gossamer-threads.com/lists/rt/users/90163 Hi Tom, the easy way is to sent out 2 mails, one with the needed attachmentes and the first with the ticket history. Let me explain why we needed thi 22 Nov 2009 07:02:09 -0800 http://www.gossamer-threads.com/lists/rt/users/90156 On Tue, Nov 17, 2009 at 05:20:53PM +0000, Rui Vitor Figueiras Meireles wrote: > > Thank you. I believe it was a DNS problem. > > I have a scrip to s 20 Nov 2009 12:13:31 -0800 http://www.gossamer-threads.com/lists/rt/users/90152 Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: > Hi Tom, > > thanks for the hint. in the mean time we found a easy way to do this ;-) > > Torste 20 Nov 2009 11:51:00 -0800 http://www.gossamer-threads.com/lists/rt/users/90151 On Mon, Nov 16, 2009 at 04:56:32PM +0000, Mike Peachey wrote: > Ivan Voras wrote: > > Hi, > > > > I'm trying to configure RT3.8 to authenticate via L 20 Nov 2009 11:26:43 -0800 http://www.gossamer-threads.com/lists/rt/users/90150 I'm trying to write a scrip that removes the requestor of a new ticket if the requestor's email address is in a specific "no-reply" group in RT (for t 20 Nov 2009 09:34:06 -0800 http://www.gossamer-threads.com/lists/rt/users/90148 On Fri, Nov 20, 2009 at 10:30:32AM -0600, Kenneth Marshall wrote: > On Fri, Nov 20, 2009 at 04:14:52PM +0000, Dominic Hargreaves wrote: > > The index 20 Nov 2009 09:23:33 -0800 http://www.gossamer-threads.com/lists/rt/users/90147 On Fri, Nov 20, 2009 at 04:14:52PM +0000, Dominic Hargreaves wrote: > On Fri, Nov 20, 2009 at 08:02:46AM -0600, Kenneth Marshall wrote: > > On Fri, No 20 Nov 2009 08:30:32 -0800 http://www.gossamer-threads.com/lists/rt/users/90146 On Fri, Nov 20, 2009 at 11:16:08AM -0500, Jesse Vincent wrote: > What indexes do you have on cachedgroupmembers? "cachedgroupmembers_pkey" PRIMA 20 Nov 2009 08:27:58 -0800 http://www.gossamer-threads.com/lists/rt/users/90145 > Here most of the time is spent in the hash join for: > > Hash Cond: (cachedgroupmembers_2.memberid = main.id) > What indexes do you have on cache 20 Nov 2009 08:16:08 -0800 http://www.gossamer-threads.com/lists/rt/users/90144 On Fri, Nov 20, 2009 at 08:02:46AM -0600, Kenneth Marshall wrote: > On Fri, Nov 20, 2009 at 11:41:50AM +0000, Dominic Hargreaves wrote: > > I'm migrat 20 Nov 2009 08:14:52 -0800 http://www.gossamer-threads.com/lists/rt/users/90143 On Fri, Nov 20, 2009 at 11:41:50AM +0000, Dominic Hargreaves wrote: > I'm migrating from an RT 2 install to an RT 3.8 install with around > 170 privil 20 Nov 2009 06:02:46 -0800 http://www.gossamer-threads.com/lists/rt/users/90142 On Fri, Nov 20, 2009 at 11:41:50AM +0000, Dominic Hargreaves wrote: > I'm migrating from an RT 2 install to an RT 3.8 install with around > 170 privil 20 Nov 2009 03:48:46 -0800 http://www.gossamer-threads.com/lists/rt/users/90141 I'm migrating from an RT 2 install to an RT 3.8 install with around 170 privileged users (and around 90,000 total users). I've done some initial test 20 Nov 2009 03:41:50 -0800 http://www.gossamer-threads.com/lists/rt/users/90140 Hi Tom, thanks for the hint. in the mean time we found a easy way to do this ;-) Torsten Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Ge 20 Nov 2009 03:28:54 -0800 http://www.gossamer-threads.com/lists/rt/users/90139 Hello All I have RT 3.6.3 installed with fastcgi implemented. I have one problem with my one of custom scrip which we have placed on closure of ti 20 Nov 2009 00:38:39 -0800 http://www.gossamer-threads.com/lists/rt/users/90137 Best Practical Solutions provides unparalleled instruction in how to get the most out of RT. We've been teaching users and administrators how to get t 19 Nov 2009 14:31:25 -0800 http://www.gossamer-threads.com/lists/rt/users/90177 Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: > Hi, i followed the the instructions from wiki to add all attachments > from a ticket (during the 19 Nov 2009 13:43:16 -0800 http://www.gossamer-threads.com/lists/rt/users/90133 After over a day trying to get lighttpd + FastCGI working.. I FINALLY found the last major problem. The mason handler that is provided with RT 3.8.6 19 Nov 2009 11:27:29 -0800 http://www.gossamer-threads.com/lists/rt/users/90127 Okay I take this back.. not sure what I was thinking.. Guess I got confused between my attempts with lighttpd and just trying to prove it works thro 19 Nov 2009 09:49:43 -0800 http://www.gossamer-threads.com/lists/rt/users/90124 On Tue, Nov 17, 2009 at 3:29 AM, Emmanuel Lacour <elacour@easter-eggs.com> wrote: > On Tue, Nov 17, 2009 at 12:32:09AM -0500, slamp slamp wrote: >> Er 19 Nov 2009 09:25:28 -0800 http://www.gossamer-threads.com/lists/rt/users/90123 Ken, Ken Crocker a écrit : > I created something similar to this only it was for Ticket "CC's". I've found two interesting pages on the wiki, this 19 Nov 2009 09:08:16 -0800 http://www.gossamer-threads.com/lists/rt/users/90122 Please ignore my previous email re: Permission Denied while using CommandByMail. As it turns out it I was confusing this error with CommmandByMail 19 Nov 2009 08:41:07 -0800 http://www.gossamer-threads.com/lists/rt/users/90121 One more thing: From Wiki: 'RT-Attach-Message: Yes' is a special header that RT uses internally. It means that the outgoing mail should be created w 19 Nov 2009 07:30:41 -0800 http://www.gossamer-threads.com/lists/rt/users/90116 One thing i forgot: 'RT-Attach-Message: Yes' is a special header that RT uses internally. It means that the outgoing mail should be created with all 19 Nov 2009 07:22:50 -0800 http://www.gossamer-threads.com/lists/rt/users/90115 Again discovered the solution to my problem. I previously compiled RT with FastCGI and was trying to display it with mod_perl2. Recompile of RT with 19 Nov 2009 07:01:51 -0800 http://www.gossamer-threads.com/lists/rt/users/90114 Hi, i followed the the instructions from wiki to add all attachments from a ticket (during the whole livetime) as links to the outgoing mail. No i nee 19 Nov 2009 06:58:00 -0800 http://www.gossamer-threads.com/lists/rt/users/90113 On Thu, Nov 19, 2009 at 08:33:06AM -0500, Johnathan Bell wrote: > I'm running a script that grabs a list of users from our LDAP directory and synchron 19 Nov 2009 06:02:42 -0800 http://www.gossamer-threads.com/lists/rt/users/90111 I'm running a script that grabs a list of users from our LDAP directory and synchronizes group memberships and permissions. Currently, I use code simi 19 Nov 2009 05:33:06 -0800 http://www.gossamer-threads.com/lists/rt/users/90110 Hello, Once again it appears I've run into a snag. I'm running lighttpd with RT on CentOS 5.4. This is my first attempt at trying to get RT to run u 18 Nov 2009 17:19:06 -0800 http://www.gossamer-threads.com/lists/rt/users/90105 After nearly 6 hours of working on just this problem alone.. and a brief break away from the problem to clear my mind... I decided to try and start 18 Nov 2009 16:00:21 -0800 http://www.gossamer-threads.com/lists/rt/users/90104 Hi folks: I've installed RT::Extension::CommandByMail and configured it according to http://cpansearch.perl.org/src/FALCONE/RT-Extension-CommandByM 18 Nov 2009 15:57:16 -0800 http://www.gossamer-threads.com/lists/rt/users/90103 Hello, After over a year of running RT/RT-IR under CentOS with Apache & mySQL, I decided to give it another go and create an entirely new server usi 18 Nov 2009 14:39:38 -0800 http://www.gossamer-threads.com/lists/rt/users/90102 I did try and it was giving me other issues after doing that. Since the server was old and running on limited resources, we made the final decision t 18 Nov 2009 13:00:18 -0800 http://www.gossamer-threads.com/lists/rt/users/90100 Looking at a tcpdump, as soon as the ldap server returns "Server Hello Done" the RT server sends a FIN/ACK to close the connection, this all happens p 18 Nov 2009 12:55:41 -0800 http://www.gossamer-threads.com/lists/rt/users/90099 Barron, Josh wrote: > I wasn't able to get this working after trying a good portion of the > evening. > I finally ended up setting up a new virtual se 18 Nov 2009 12:18:10 -0800 http://www.gossamer-threads.com/lists/rt/users/90098 Hey Everyone, So I got the ExternalAuth module working to Active Directory NON TLS enabled, however, when I set it to use TLS I get a: LDAP_OPERATIO 18 Nov 2009 11:41:29 -0800 http://www.gossamer-threads.com/lists/rt/users/90093 JC, I created something similar to this only it was for Ticket "CC's". As to whether you want them to be added as Users or not, that could well be 18 Nov 2009 09:07:36 -0800 http://www.gossamer-threads.com/lists/rt/users/90091 I wasn't able to get this working after trying a good portion of the evening. I finally ended up setting up a new virtual server and just migrating th 18 Nov 2009 07:14:29 -0800 http://www.gossamer-threads.com/lists/rt/users/90090 Hello, I need the following behaviour : when a ticket is created (in default queue), if the suject contains "[PRH]" I must notify some special person 18 Nov 2009 01:15:50 -0800 http://www.gossamer-threads.com/lists/rt/users/90087 Hi , I'm trying to set the custom filed values of child ticket using a Template but it fails to set the values in the Child Ticket.Please find below 18 Nov 2009 01:13:30 -0800 http://www.gossamer-threads.com/lists/rt/users/90086 OK, now i found it. If $self->TicketObj->AddLink(Type=>'Members',Target=>ID_OF_CHILD); is not working, then $self->TicketObj->AddLink(Type=>'MemberO 18 Nov 2009 00:19:59 -0800 http://www.gossamer-threads.com/lists/rt/users/90085 Hi again, now i tried several times, no succes. It is working fine for all but not for Members, any ideas? Torsten -----Ursprüngliche Nachricht---- 17 Nov 2009 23:07:57 -0800 http://www.gossamer-threads.com/lists/rt/users/90084 Looks like it is on: [root@help01 jbarron]# /usr/sbin/getenforce Enforcing [root@help01 jbarron]# /sbin/ausearch -m avc -ts today <no matches> - 17 Nov 2009 17:13:38 -0800 http://www.gossamer-threads.com/lists/rt/users/90079 > -----Original Message----- > From: Barron, Josh > > That file does not exist in the new RT directory, nor is any file by > that name in use anywher 17 Nov 2009 17:03:45 -0800 http://www.gossamer-threads.com/lists/rt/users/90078 That file does not exist in the new RT directory, nor is any file by that name in use anywhere from what I can see. I'm really baffled by this. -Jos 17 Nov 2009 14:56:49 -0800 http://www.gossamer-threads.com/lists/rt/users/90075 >> [Tue Nov 17 16:24:02 2009] [error] [client 216.222.31.30] Could not >> create '/opt/rt3/var/mason_data/obj/.__obj_create_marker': Permission Does 17 Nov 2009 14:51:36 -0800 http://www.gossamer-threads.com/lists/rt/users/90074 Thanks Tom, Looks like the permissions are set correctly: [root@help01 rt3]# ls -l /opt/rt3/var/mason_data/ total 24 drwxrwxrwx 2 apache apache 4096 17 Nov 2009 13:51:47 -0800 http://www.gossamer-threads.com/lists/rt/users/90072 > [Tue Nov 17 16:24:02 2009] [error] [client 216.222.31.30] Could not > create '/opt/rt3/var/mason_data/obj/.__obj_create_marker': Permission > denied 17 Nov 2009 13:46:56 -0800 http://www.gossamer-threads.com/lists/rt/users/90071 I was able to finally get the script to take. Now it seems I have a permissions issue that I can't get around: [Tue Nov 17 16:24:02 2009] [error] [c 17 Nov 2009 13:36:25 -0800 http://www.gossamer-threads.com/lists/rt/users/90070 > Hi Tom, > > There is only one my.cnf and it doesn't contain those sections with that > line. From what I can determine mysql is set to listen to a 17 Nov 2009 13:30:53 -0800 http://www.gossamer-threads.com/lists/rt/users/90069 Since it seems that ssmtp cannot handle the emails with the attachments we were sending, I decided to give msmtp a try. So, I set it up following the 17 Nov 2009 13:18:01 -0800 http://www.gossamer-threads.com/lists/rt/users/90068 Tony, It looks like you're doing this on any create or modify transaction. So I'll assume you're happy with your condition. This is the way I would 17 Nov 2009 11:38:34 -0800 http://www.gossamer-threads.com/lists/rt/users/90063 Hi, 1.Custom field is set as Select a value 2. Below mentioned is the history of actions Tue Nov 17 12:35:38 2009 Rukmangb - Deal Id 111 added 17 Nov 2009 10:27:22 -0800 http://www.gossamer-threads.com/lists/rt/users/90062 G.Booth, Yep, that seems odd. I've done most of my changes to the USERS Table manually in the past. WAY too intense! I'm hoping to move over to shr 17 Nov 2009 10:21:35 -0800 http://www.gossamer-threads.com/lists/rt/users/90061 Hi , Im trying to update a customfiled value using a scrip but evrytime I does it I gets this error "is no longer a value for custom field value ".Any 17 Nov 2009 10:20:40 -0800 http://www.gossamer-threads.com/lists/rt/users/90060 Tony, A couple of questions first: 1) Does the Custom Field have Categories? 2) Does the Custom Field actually get updated with that value, regardl 17 Nov 2009 10:19:15 -0800 http://www.gossamer-threads.com/lists/rt/users/90059 On Tue, 17 Nov 2009 08:30:49 -0800 Ken Crocker <kfcrocker@lbl.gov> wrote: > G.Booth, > > You could also use the SQL native to your DataBase and >d 17 Nov 2009 09:56:28 -0800 http://www.gossamer-threads.com/lists/rt/users/90053 Hi , Im trying to update a customfiled value using a scrip but evrytime I does it I gets this error "is no longer a value for custom field value ".Any 17 Nov 2009 09:52:35 -0800 http://www.gossamer-threads.com/lists/rt/users/90052 Hi, another (hopefully) tiny problem. I'm trying to add a ticket link via scrip to a ticket. the link should be of Type Members (Creating a child lin 17 Nov 2009 09:35:56 -0800 http://www.gossamer-threads.com/lists/rt/users/90051 Thank you. I believe it was a DNS problem. I have a scrip to send e-mail notifications to all members of a certain group whenever a new ticket is pos 17 Nov 2009 09:20:53 -0800 http://www.gossamer-threads.com/lists/rt/users/90050 Hey Everyone, I'm working on setting up RTx::WorkFlowBuilder, I have the following in my RT_SiteConfig: ######## Set($WorkflowBuilderStages, 17 Nov 2009 09:04:20 -0800 http://www.gossamer-threads.com/lists/rt/users/90049 G.Booth, You could also use the SQL native to your DataBase and do it manually. However, keep in mind that it is a RISKY business. You must be sure 17 Nov 2009 08:30:49 -0800 http://www.gossamer-threads.com/lists/rt/users/90048 Rui, It could be a lot of things. For example, you could have a loooong list of requestors and RT is trying to notify ALL of them. Could be you have 17 Nov 2009 08:24:51 -0800 http://www.gossamer-threads.com/lists/rt/users/90047 RT::Extension::MergeUsers is what I'd think of first On Tue, Nov 17, 2009 at 09:09:36AM -0700, Matt Adams wrote: > Matt Adams wrote: > > > We have s 17 Nov 2009 08:20:02 -0800 http://www.gossamer-threads.com/lists/rt/users/90043 Hi Tom, There is only one my.cnf and it doesn't contain those sections with that line. From what I can determine mysql is set to listen to any addre 17 Nov 2009 08:12:31 -0800 http://www.gossamer-threads.com/lists/rt/users/90040 Matt Adams wrote: > We have staff members who may use more than one email address. Our LDAP > tree, by which we are authenticating, already knows a 17 Nov 2009 08:09:36 -0800 http://www.gossamer-threads.com/lists/rt/users/90042 Folks: Is there any way to have alternate email addresses per user account? I read something about this on the wiki wish lists but couldn't find an 17 Nov 2009 08:08:22 -0800 http://www.gossamer-threads.com/lists/rt/users/90041 On Tue, 2009-11-17 at 15:50 +0000, G.Booth wrote: > Id like to change the histroy in the ticket so user becomes user-old > throughout, sadly changing 17 Nov 2009 08:02:00 -0800 http://www.gossamer-threads.com/lists/rt/users/90039 > I guess your best bet would be to change the owner of >the tickets first > before running the shredder tool? > > Andy Hi Andy Id like to change t 17 Nov 2009 07:50:46 -0800 http://www.gossamer-threads.com/lists/rt/users/90037 Finally i got the error. outsite the while loop the $orig variable does not exsist. Thanks to all for the help. Torsten -----Ursprüngliche Nachric 17 Nov 2009 07:47:15 -0800 http://www.gossamer-threads.com/lists/rt/users/90036 On Tue, 2009-11-17 at 15:05 +0000, G.Booth wrote: > This does everything I want except it still shreds the tickets, whereas I > only wanted to get r 17 Nov 2009 07:43:59 -0800 http://www.gossamer-threads.com/lists/rt/users/90038