Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 04 Jul 2009 16:29:28 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg Natxo Asenjo wrote, On 7/4/09 7:51 AM: > hi, > > My apologies for posting here, but I in the assettracker some things > remain unanswered (see > http: 04 Jul 2009 11:35:41 -0800 http://www.gossamer-threads.com/lists/rt/users/87035 hi, My apologies for posting here, but I in the assettracker some things remain unanswered (see http://code.google.com/p/asset-tracker-4rt/wiki/Featu 04 Jul 2009 04:51:08 -0800 http://www.gossamer-threads.com/lists/rt/users/87034 Hi Joop Thanks for your reply. I will let you know all this by concerning with my DBA. Thanks & Regards Varun Vyas -----Original Message----- From: 03 Jul 2009 23:43:11 -0800 http://www.gossamer-threads.com/lists/rt/users/87033 Varun Vyas wrote: > Hello All > > Can anyone can tell me how i can log my queries that hits my database in > RT.log. I am using oracle 9i and RT 3.6 03 Jul 2009 23:24:44 -0800 http://www.gossamer-threads.com/lists/rt/users/87032 Hi Ruslan Thanks a lot for the giving me exact usage. And I will definitely made changes as suggested by you and will let you know Thanks & Regards 03 Jul 2009 23:06:40 -0800 http://www.gossamer-threads.com/lists/rt/users/87031 Hi Bill, rt.abc.com/rt is working for me. note: eveytime i change something on the apache, i did restart the service. regards, chanty __________ 03 Jul 2009 18:09:35 -0800 http://www.gossamer-threads.com/lists/rt/users/87030 On Fri, Jul 3, 2009 at 10:43 PM, Gary Greene<ggreene@minervanetworks.com> wrote: > On 7/3/09 1:15 PM, "Natxo Asenjo" <natxo.asenjo@gmail.com> wrote: 03 Jul 2009 14:14:54 -0800 http://www.gossamer-threads.com/lists/rt/users/87029 On 7/3/09 1:15 PM, "Natxo Asenjo" <natxo.asenjo@gmail.com> wrote: > On Fri, Jul 3, 2009 at 9:51 PM, Gary Greene<ggreene@minervanetworks.com> > wrote: 03 Jul 2009 13:43:22 -0800 http://www.gossamer-threads.com/lists/rt/users/87028 My custom fields are not showing up in my dashboard. I suspect that changing the organization name has something to do with it. I just tried to see if 03 Jul 2009 13:42:26 -0800 http://www.gossamer-threads.com/lists/rt/users/87027 On Fri, Jul 3, 2009 at 9:51 PM, Gary Greene<ggreene@minervanetworks.com> wrote: > On 7/3/09 11:30 AM, "Natxo Asenjo" <natxo.asenjo@gmail.com> wrote: 03 Jul 2009 13:15:47 -0800 http://www.gossamer-threads.com/lists/rt/users/87025 On 7/3/09 1:06 PM, "Kevin Gagel" <gagel@cnc.bc.ca> wrote: > --- Original message --- >> >I've successfully used RT::Extension::LDAPImport to bring us 03 Jul 2009 13:12:35 -0800 http://www.gossamer-threads.com/lists/rt/users/87024 --- Original message --- >I've successfully used RT::Extension::LDAPImport to bring users in, and then >use RT::Authen::ExternalAuth for passwords. 03 Jul 2009 13:06:51 -0800 http://www.gossamer-threads.com/lists/rt/users/87023 Hello Bahsir, (Owner = 'userB' OR Owner = 'userA') AND (Status = 'Resolved) Pop that into your advanced tab, hit apply, and you are good to go. Tha 03 Jul 2009 13:05:07 -0800 http://www.gossamer-threads.com/lists/rt/users/87026 On 7/3/09 11:30 AM, "Natxo Asenjo" <natxo.asenjo@gmail.com> wrote: > hi, > > I found this: > > http://www.cpan.org/modules/by-module/RT/RT-Extensio 03 Jul 2009 12:51:42 -0800 http://www.gossamer-threads.com/lists/rt/users/87022 On 7/3/09 5:52 AM, "Natxo Asenjo" <natxo.asenjo@gmail.com> wrote: > hi, > > yesterday I got RT::Authen::ExternalAuth working (v.0.0.8 I think, the > 03 Jul 2009 12:48:40 -0800 http://www.gossamer-threads.com/lists/rt/users/87021 hi, I found this: http://www.cpan.org/modules/by-module/RT/RT-Extension-LDAPImport-0.06.tar.gz and installed it according to the instructions in th 03 Jul 2009 11:30:38 -0800 http://www.gossamer-threads.com/lists/rt/users/87019 Hi All, I have rt-3.8.4 and rtfm-2.4.2 installed on a linux system. When an unprivileged users does a search for an article s/he sees them, but when 03 Jul 2009 10:33:59 -0800 http://www.gossamer-threads.com/lists/rt/users/87018 Resending as no response yet... --- Original message --- Subject: RT can't create user from a reply email - We're using LDAP... From: Kevin Gagel <ga 03 Jul 2009 10:16:07 -0800 http://www.gossamer-threads.com/lists/rt/users/87017 testwreq wreq wrote, On 6/26/09 11:23 AM: > I have the new install of RT. When a new ticket is created, we get a > response from RT which has a reply- 03 Jul 2009 10:13:43 -0800 http://www.gossamer-threads.com/lists/rt/users/87016 dmatton wrote, On 6/26/09 9:36 AM: > Hello everybody, > > I've got RT 3.6.6 in production and I would like to upgrade only the DB > schema to 3.8.4. I 03 Jul 2009 10:04:08 -0800 http://www.gossamer-threads.com/lists/rt/users/87015 On Thu, Jul 2, 2009 at 9:19 PM, Duncan Hutty<dhutty@ece.cmu.edu> wrote: > RT-3.8.4: > 1) Can I specify a custom field that is merely a checkbox? RT-E 03 Jul 2009 09:43:26 -0800 http://www.gossamer-threads.com/lists/rt/users/87014 On Fri, Jul 3, 2009 at 5:45 PM, Ruslan Zakirov <ruslan.zakirov@gmail.com>wrote: > Shot the user with a shotgun :) > > I think "out of office" reply c 03 Jul 2009 08:39:14 -0800 http://www.gossamer-threads.com/lists/rt/users/87013 Hi, Thanks for the numerous response and I was able to have a scrip that merges RECOVERY alerts from nagios with PROBLEM tickets. I need help again f 03 Jul 2009 08:11:21 -0800 http://www.gossamer-threads.com/lists/rt/users/87012 I don't know about JS or any other previous work on this. However, we thought about adding ModifyCustomFieldOnCreate right. If you write a patch, we c 03 Jul 2009 07:59:08 -0800 http://www.gossamer-threads.com/lists/rt/users/87011 Shot the user with a shotgun :) I think "out of office" reply creates a new ticket each time cuz subject has no ticket number. May be it's possible l 03 Jul 2009 07:45:55 -0800 http://www.gossamer-threads.com/lists/rt/users/87009 Your question is foggy, cuz there is no user's group as user can be user member of many groups. It's not clear if people in support group should see s 03 Jul 2009 07:38:45 -0800 http://www.gossamer-threads.com/lists/rt/users/87008 Hello list!!! I have an RT 3.6.1 installation, and RT works fine for me. I was hopping someone could help me out on this one: I have a couple of Cus 03 Jul 2009 07:32:30 -0800 http://www.gossamer-threads.com/lists/rt/users/87010 Correct usage is Set($StatementLog,"debug"); or Set($StatementLog,"error"); You have to restart server. On Fri, Jul 3, 2009 at 4:20 PM, Varun<varun. 03 Jul 2009 07:08:27 -0800 http://www.gossamer-threads.com/lists/rt/users/87007 Fri 03 Jul 2009 13:52:27 GMT Natxo Asenjo wrote: > hi, > > yesterday I got RT::Authen::ExternalAuth working (v.0.0.8 I think, the > latest) with rt 3 03 Jul 2009 06:28:35 -0800 http://www.gossamer-threads.com/lists/rt/users/87006 Hi Steven You internal server error is may be due to the Fastcgi script idle timeout . Because when your queries takes longer than the idle timeou 03 Jul 2009 06:27:06 -0800 http://www.gossamer-threads.com/lists/rt/users/87005 Perhaps you didn't reload apache? With the script alias you have below, http://172.16.0.1/rt should not be working. Look at the apache error logs - 03 Jul 2009 06:16:27 -0800 http://www.gossamer-threads.com/lists/rt/users/87004 hi, yesterday I got RT::Authen::ExternalAuth working (v.0.0.8 I think, the latest) with rt 3.8.4 and an openldap server. All according to the README 03 Jul 2009 05:52:27 -0800 http://www.gossamer-threads.com/lists/rt/users/87003 Nothing? No one? :) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: 03 Jul 2009 05:49:19 -0800 http://www.gossamer-threads.com/lists/rt/users/87002 Hello All I have already post one question about how I can trace my query or put show my queries in log generated by RT. Though I have made some chan 03 Jul 2009 05:20:35 -0800 http://www.gossamer-threads.com/lists/rt/users/87001 hi, it's not for the first time we encounter a mail loop caused by an erroneous configuration of a user, and we receive hundreds of auto replies. rt 03 Jul 2009 04:50:09 -0800 http://www.gossamer-threads.com/lists/rt/users/87000 Hi Everone, I want to do a search based on the following: Tickets resolved by userA and userB and userC where tickets status is resolved and tick 03 Jul 2009 03:42:03 -0800 http://www.gossamer-threads.com/lists/rt/users/86999 Thu 02 Jul 2009 21:54:03 GMT Michael Ellis wrote: > Hi, > > RT newbie here. > > I've got RT-Authen-ExternalAuth-0.08 set up and working against o 03 Jul 2009 02:04:10 -0800 http://www.gossamer-threads.com/lists/rt/users/86998 Hi list, RT::URI *appears* to have all the bits to do external links - is anyone here doing any linking (eg. dependencies) between different RT i 03 Jul 2009 00:09:57 -0800 http://www.gossamer-threads.com/lists/rt/users/86997 Hi Chanty, I shouldn't be doing this at the time of night it is currently... Disregard my ScriptAlias comment... and I have another question... Hav 02 Jul 2009 23:55:11 -0800 http://www.gossamer-threads.com/lists/rt/users/86996 Hi Chanty, First thing I notice is you have 2 slashes on your ScriptAlias line. And then the dumb question, as you didn't elaborate. You did reload 02 Jul 2009 23:51:07 -0800 http://www.gossamer-threads.com/lists/rt/users/86995 Hi Moseley, Here is my configuration on httpd.conf. <VirtualHost 172.16.0.1:80> ServerName rt.abc.com DocumentRoot /opt/rt3/share/html Er 02 Jul 2009 19:48:26 -0800 http://www.gossamer-threads.com/lists/rt/users/86994 I'm having a problem with customfields not showing up when a user (me included) tries to change the column's available in a dashboard. The custom fiel 02 Jul 2009 14:02:11 -0800 http://www.gossamer-threads.com/lists/rt/users/86992 Hi, RT newbie here. I've got RT-Authen-ExternalAuth-0.08 set up and working against our eDirectory. What I'd like to do now, is have users created 02 Jul 2009 13:54:03 -0800 http://www.gossamer-threads.com/lists/rt/users/86991 It works like a charm, thanks. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://ma 02 Jul 2009 10:46:24 -0800 http://www.gossamer-threads.com/lists/rt/users/86990 RT-3.8.4: 1) Can I specify a custom field that is merely a checkbox? 2) Can I provide a default value for such a custom field? Or would I need to wr 02 Jul 2009 10:19:06 -0800 http://www.gossamer-threads.com/lists/rt/users/86989 It's sort of missing feature, you can either patch or workaround it. For example, you can link back to RT and pass __CustomField__ as argument, create 02 Jul 2009 09:04:47 -0800 http://www.gossamer-threads.com/lists/rt/users/86988 Mis typo on my /etc/procmailrcs/it-deliver.rc PATH=/usr/local/bin:/bin:/usr/bin LOGFILE=/var/log/procmail.log VERBOSE=YES LOGABSTRACT=YES # Trash emai 02 Jul 2009 08:06:43 -0800 http://www.gossamer-threads.com/lists/rt/users/86986 Hi experts, Im testing Procmail filtering for RT based on http://wiki.bestpractical.com/view/SpamFiltering and previous request http://www.mail-archi 02 Jul 2009 08:05:13 -0800 http://www.gossamer-threads.com/lists/rt/users/86987 Yes. You can do all sorts of interesting things with the wiki CF type. -- Cambridge Energy Alliance: Save money. Save the planet. __________________ 02 Jul 2009 08:04:30 -0800 http://www.gossamer-threads.com/lists/rt/users/86985 Threre really isn't much difference in the Apache configuration if using a virtual host. Simply put the RT apache config in a virtual host stanza: < 02 Jul 2009 06:43:42 -0800 http://www.gossamer-threads.com/lists/rt/users/86984 oops, I misread the question, disregard my answer -- natxo _______________________________________________ http://lists.bestpractical.com/cgi-bin/mai 02 Jul 2009 05:31:53 -0800 http://www.gossamer-threads.com/lists/rt/users/86983 On Thu, Jul 2, 2009 at 1:26 PM, Potla, Ashish Bassaliel<c_apotla@qualcomm.com> wrote: > Hi, > I am trying to configure Dashboards to all the users in 02 Jul 2009 05:30:33 -0800 http://www.gossamer-threads.com/lists/rt/users/86982 Assign the right to the Privileged system group Potla, Ashish Bassaliel wrote: > Hi, > I am trying to configure Dashboards to all the users in my sys 02 Jul 2009 05:26:38 -0800 http://www.gossamer-threads.com/lists/rt/users/86981 Hi, I am trying to configure Dashboards to all the users in my system. How do I assign the global right : CreateDashboard to all? I have a LOT of us 02 Jul 2009 04:26:40 -0800 http://www.gossamer-threads.com/lists/rt/users/86980 ok, it works now :-) in the link of the CF I fill this in: http://__CustomField__ and it works. Another question: how can I enter a port in the link 02 Jul 2009 03:58:03 -0800 http://www.gossamer-threads.com/lists/rt/users/86979 Well I have already made the changes u told me .But still I m not getting any queries logged in my rt.log(Don't know why is it bcoz of log level whi 02 Jul 2009 01:47:26 -0800 http://www.gossamer-threads.com/lists/rt/users/86978 On Thu, Jul 2, 2009 at 9:37 AM, Christian Loos<cloos@netcologne.de> wrote: > Natxo Asenjo schrieb: [knip explanation of what I would like to achieve] 02 Jul 2009 01:33:53 -0800 http://www.gossamer-threads.com/lists/rt/users/86977 Varun; I think I have mailed you this before, to log the sql queries within RT you need to add the following line to you RT_SiteConfig.pm file # DBI 02 Jul 2009 01:33:29 -0800 http://www.gossamer-threads.com/lists/rt/users/86976 Hello All I want to trace queries that are dynamically firing in RT to track where they are making application slow. But I m not able to find out 02 Jul 2009 01:21:59 -0800 http://www.gossamer-threads.com/lists/rt/users/86975 Natxo Asenjo schrieb: > hi, > > is it possible to have a link to a url outside RT without __id__ or > without __ __CustomField__ in a custom field? > 02 Jul 2009 00:37:40 -0800 http://www.gossamer-threads.com/lists/rt/users/86974 Hi Moseley, You guid how to configure virtualhost on apache for RT also. best regards, chanty ________________________________ From: "jmoseley@co 02 Jul 2009 00:11:36 -0800 http://www.gossamer-threads.com/lists/rt/users/86973 hi, is it possible to have a link to a url outside RT without __id__ or without __ __CustomField__ in a custom field? If i edit a custom field (CF) 01 Jul 2009 22:10:54 -0800 http://www.gossamer-threads.com/lists/rt/users/86972 > 1) Would this mean I'd need a dummy account of some type to get messages through? Should not be necessary for receipt. I'm running on RHEL4 over SSL 01 Jul 2009 12:38:21 -0800 http://www.gossamer-threads.com/lists/rt/users/86963 System: RHEL 5 RT 3.8.1 Apache 2.2.3 So I'm currently trying to get rt-mailgateway set-up properly. I've got SMTP set-up properly and the mail-log r 01 Jul 2009 12:17:14 -0800 http://www.gossamer-threads.com/lists/rt/users/86962 Hello, RT 3.8.1 Our users have a custom field called "Quick Status" that they use as part of a report for higher ups that just want a one line summa 01 Jul 2009 11:15:43 -0800 http://www.gossamer-threads.com/lists/rt/users/86961 > -----Original Message----- > Kevin Falcone > > On Jun 12, 2009, at 7:03 PM, Dominic Lepiane wrote: > > > When I took another look in the mailing li 01 Jul 2009 10:26:33 -0800 http://www.gossamer-threads.com/lists/rt/users/86960 RT 3.8.3 MySQL 5.0.45 CentOS 5.2 perl 5.8.8 mod_perl2 When I go to bookmark a ticket, I get the following in the RT log: [debug]: Tried to load a bog 01 Jul 2009 09:26:45 -0800 http://www.gossamer-threads.com/lists/rt/users/86959 Checkout StrictLinkACL in the config. On Tue, Jun 30, 2009 at 10:38 PM, Nick Kartsioukas<change+lists.rt@nightwind.net> wrote: > I'm finding the "mod 01 Jul 2009 08:29:29 -0800 http://www.gossamer-threads.com/lists/rt/users/86958 We have a few of these forms. Some are very simple forms that actually just send email to RT. Another one is sort of a hack and uses the RT Perl API 01 Jul 2009 07:44:19 -0800 http://www.gossamer-threads.com/lists/rt/users/86957 John This sounds interesting to me. Did you do this as a separate web application that communicates (sends the ticket) to RT via the RT REST API? Re 01 Jul 2009 07:40:56 -0800 http://www.gossamer-threads.com/lists/rt/users/86956 Gary Greene wrote: > I've been trying to get Minerva using RT for a bit now, however I've run > into a few feature requests that my users (read bosses 01 Jul 2009 06:37:25 -0800 http://www.gossamer-threads.com/lists/rt/users/86955 Kevin! I implemented Mandatory Subject in my RT 3.8.2 following the instructions on: http://wiki.bestpractical.com/view/Extensions"]http://wiki.best 01 Jul 2009 05:27:15 -0800 http://www.gossamer-threads.com/lists/rt/users/86954 Ist not a good thing that it does not send an auto - response? otherwise you'll end in a loop of updates vs new tickets if you want to get 2 RT to ta 01 Jul 2009 04:16:10 -0800 http://www.gossamer-threads.com/lists/rt/users/86953 Alex; For your issue have a look at: http://archives.free.net.ph/message/20090424.164012.5961a3ca.en.html It may help?! Regards; Roy Alexander Bo 01 Jul 2009 04:11:32 -0800 http://www.gossamer-threads.com/lists/rt/users/86952 Hi, We have 2 RT systems, they both working but when I try: * adding my second RT system as a cc to my first when commenting on a tick 01 Jul 2009 03:12:33 -0800 http://www.gossamer-threads.com/lists/rt/users/86951 Hi Varun, We have the situation here that our mail server (Exim4) is very slow on sending the RT emails wich are generated on ticket creation and upd 01 Jul 2009 02:58:08 -0800 http://www.gossamer-threads.com/lists/rt/users/86950 Hardware Info on Application Server is processor : 0 vendor_id : GenuineIntel cpu family : 6 model : 15 model name : 01 Jul 2009 01:25:00 -0800 http://www.gossamer-threads.com/lists/rt/users/86949 Hello All My RT version is 3.6.3 os version and configuration on my application server is as follows *Linux rt.xxdomain.com 2.6.9-5.ELsmp #1 SMP W 01 Jul 2009 01:20:56 -0800 http://www.gossamer-threads.com/lists/rt/users/86948 Varun Vyas wrote: > Hello All > > In my RT application my creating, updating and closing of tickets are > very slow and takes almost 20 sec to insert 01 Jul 2009 00:02:56 -0800 http://www.gossamer-threads.com/lists/rt/users/86947 Hello All In my RT application my creating, updating and closing of tickets are very slow and takes almost 20 sec to insert a ticket and nearly 35 30 Jun 2009 23:33:09 -0800 http://www.gossamer-threads.com/lists/rt/users/86946 Kevin Gagel wrote, On 6/30/09 4:41 PM: > How can I make the subject field a mandatory field? Write a BeforeCreate callback to validate that the subje 30 Jun 2009 16:31:15 -0800 http://www.gossamer-threads.com/lists/rt/users/86945 > Are you aware of anywhere that the code does anything with that ticket > ID other than pass it around? I haven't yet (but haven't done deep > diggi 30 Jun 2009 14:46:45 -0800 http://www.gossamer-threads.com/lists/rt/users/86944 On Tue, Jun 30, 2009 at 4:28 PM, Jesse Vincent<jesse@bestpractical.com> wrote: > On Tue, Jun 30, 2009 at 03:06:17PM -0500, Dusty Wilson [Megagram] wro 30 Jun 2009 14:35:28 -0800 http://www.gossamer-threads.com/lists/rt/users/86943 On Tue, Jun 30, 2009 at 03:06:17PM -0500, Dusty Wilson [Megagram] wrote: > I just sent an email about UNSIGNED INT for the database. This is a > sepa 30 Jun 2009 14:28:40 -0800 http://www.gossamer-threads.com/lists/rt/users/86942 On 6/30/09 12:24 PM, "Kevin Falcone" <falcone@bestpractical.com> wrote: > On Jun 30, 2009, at 2:02 PM, Gary Greene wrote: >> I've been trying to get M 30 Jun 2009 14:20:34 -0800 http://www.gossamer-threads.com/lists/rt/users/86941 How can I make the subject field a mandatory field? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My sh 30 Jun 2009 13:41:23 -0800 http://www.gossamer-threads.com/lists/rt/users/86939 > Its been in svn for years.  Its finally made it onto cpan also > http://search.cpan.org/dist/RT-Extension-QuickCalls/ Ok, Cool. Ay yes. The SVN. Hom 30 Jun 2009 13:40:23 -0800 http://www.gossamer-threads.com/lists/rt/users/86940 On Jun 30, 2009, at 3:29 PM, Jerrad Pierce wrote: >> You may be able to do this with RT-Extension-QuickCalls which adds >> a homepage widget. Otherw 30 Jun 2009 13:38:34 -0800 http://www.gossamer-threads.com/lists/rt/users/86938 On Jun 29, 2009, at 2:53 PM, Wes Topping wrote: > I am not sure what is happening here. All I know is that if a user > in AD is created without a c 30 Jun 2009 13:32:34 -0800 http://www.gossamer-threads.com/lists/rt/users/86937 I just sent an email about UNSIGNED INT for the database. This is a separate (but related) question: Is there a reason why ticket IDs can't be CHAR( 30 Jun 2009 13:06:17 -0800 http://www.gossamer-threads.com/lists/rt/users/86936 I've noticed that in the tables that the ticket ID is not unsigned. Is there a use for ticket IDs smaller than zero? I've adjusted the schema for my 30 Jun 2009 12:51:56 -0800 http://www.gossamer-threads.com/lists/rt/users/86935 > You may be able to do this with RT-Extension-QuickCalls which adds > a homepage widget.  Otherwise you'd have to hack up Ticket Create > or add JS W 30 Jun 2009 12:29:29 -0800 http://www.gossamer-threads.com/lists/rt/users/86934 On Jun 30, 2009, at 2:02 PM, Gary Greene wrote: > I've been trying to get Minerva using RT for a bit now, however I've > run > into a few feature r 30 Jun 2009 12:24:09 -0800 http://www.gossamer-threads.com/lists/rt/users/86933 On Jun 29, 2009, at 11:01 AM, Mike Harris wrote: > I found a previous post from lwebb from April or so, asking how to > permanently disable the WYSIW 30 Jun 2009 12:02:45 -0800 http://www.gossamer-threads.com/lists/rt/users/86930 Oh geeze, how did I miss the StrictLinkACL setting in RT_Config before :/ Sorry folks! That defaults to 1, setting it to 0 should take care of this 30 Jun 2009 11:55:34 -0800 http://www.gossamer-threads.com/lists/rt/users/86929 On Tue, 30 Jun 2009 14:42:34 -0400, "Jerrad Pierce" <jpierce@cambridgeenergyalliance.org> said: > Can't you assign the permission by role in Group Rig 30 Jun 2009 11:52:38 -0800 http://www.gossamer-threads.com/lists/rt/users/86928 On Jun 29, 2009, at 10:01 AM, Vetter, Isaac A wrote: > Hi All; > > We run multiple queues for a few self-contained IT groups. These > groups do > 30 Jun 2009 11:51:40 -0800 http://www.gossamer-threads.com/lists/rt/users/86927 Can't you assign the permission by role in Group Rights? I.e; Requestor can modify ticket? -- Cambridge Energy Alliance: Save money. Save the planet 30 Jun 2009 11:42:34 -0800 http://www.gossamer-threads.com/lists/rt/users/86931 I'm finding the "modify ticket" permission setting is too broad for some situations. Here's my issue... Let's say I have two queues, A, and B. I ha 30 Jun 2009 11:38:32 -0800 http://www.gossamer-threads.com/lists/rt/users/86926 I've been trying to get Minerva using RT for a bit now, however I've run into a few feature requests that my users (read bosses) view as blockers. Doe 30 Jun 2009 11:02:31 -0800 http://www.gossamer-threads.com/lists/rt/users/86925