Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 16 May 2008 01:09:27 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg Michael, Thanks for that - the problems have been resolved. I would never have guessed that from the variable name. Cheers, David ----- Original 16 May 2008 00:23:16 -0800 http://www.gossamer-threads.com/lists/rt/users/74372 David Hobley writes: > Michael, > > Thanks for the quick response. Are you saying that these > stacktraces are not indicative of any issues and 15 May 2008 22:23:51 -0800 http://www.gossamer-threads.com/lists/rt/users/74370 Michael, Thanks for the quick response. Are you saying that these stacktraces are not indicative of any issues and that I can ignore them? Normall 15 May 2008 21:56:11 -0800 http://www.gossamer-threads.com/lists/rt/users/74369 David Hobley writes: > Hello, > > We have been running RT for about a year and it has suddenly > started running slowly. Looking at the RT.log f 15 May 2008 21:54:25 -0800 http://www.gossamer-threads.com/lists/rt/users/74371 Hello, We have been running RT for about a year and it has suddenly started running slowly. Looking at the RT.log file, we are seeing a whole bunch 15 May 2008 21:27:31 -0800 http://www.gossamer-threads.com/lists/rt/users/74368 I noticed in Debian that Citadel is one of the possible MTAs that apparently work with RT. However, it doesn't appear that Citadel supports address 15 May 2008 17:28:26 -0800 http://www.gossamer-threads.com/lists/rt/users/74365 To all, I want to add a couple options to the blue bar where it displays "open comments reply resolve". Where would I find that code an 15 May 2008 17:16:08 -0800 http://www.gossamer-threads.com/lists/rt/users/74364 Hi, I cannot seem to attach a file during/at the resolve screen. Replying to a ticket does allow files to be attached. My support folks are now "r 15 May 2008 16:05:03 -0800 http://www.gossamer-threads.com/lists/rt/users/74363 Thanks Sam, for the help, but I was not looking to change my logo. I tried to figure out why the RT uses "/noauth/images/". Its supposed to be "/NoAu 15 May 2008 14:44:02 -0800 http://www.gossamer-threads.com/lists/rt/users/74362 There is a Header file in .../rt3/html/Elements/Logo That defines the location of your logo. But don't edit that file. Copy that file to your 'loc 15 May 2008 13:52:23 -0800 http://www.gossamer-threads.com/lists/rt/users/74361 Hello everybody, I installed the new version RT 3.6.6 on an ubuntu server 8.04. The installation went fine. I am able to login to the RT. The only is 15 May 2008 13:28:20 -0800 http://www.gossamer-threads.com/lists/rt/users/74360 On May 15, 2008, at 1:47 PM, John BORIS wrote: > I am trying to get the files at: > > http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Ex 15 May 2008 11:56:32 -0800 http://www.gossamer-threads.com/lists/rt/users/74358 I am trying to get the files at: http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-ResetPassword/ I am using the tortisesvn cl 15 May 2008 10:47:32 -0800 http://www.gossamer-threads.com/lists/rt/users/74357 I don't know the answer myself, but you may be able to shred that particular transaction with RTx-Shredder. Seymour, Jennifer wrote: > > RT 3.4.5 > 15 May 2008 10:01:00 -0800 http://www.gossamer-threads.com/lists/rt/users/74356 At 12:12 PM 5/15/2008, RT wrote: >All - > >I have an instance of RT 3.6.6 that was set up prior to my arrival. > >The system has several groups set up 15 May 2008 09:22:08 -0800 http://www.gossamer-threads.com/lists/rt/users/74355 All - I have an instance of RT 3.6.6 that was set up prior to my arrival. The system has several groups set up, and all users are configured as memb 15 May 2008 09:12:14 -0800 http://www.gossamer-threads.com/lists/rt/users/74354 RT 3.4.5 Gentoo (2.6.14-gentoo-r5) I've searched the wiki and the RT essentials book to no avail... I need to delete a ticket, or remove a (confi 15 May 2008 08:36:52 -0800 http://www.gossamer-threads.com/lists/rt/users/74349 Hello, Did anyone even built an SQL-query to display all tickets in a queue including all the comments with them? If so can you share the SQL stat 15 May 2008 07:06:59 -0800 http://www.gossamer-threads.com/lists/rt/users/74348 Those errors suggest me that your apache server is running under user that is not "apache". Look for Group and User derictives in your httpd.conf. Als 15 May 2008 01:20:04 -0800 http://www.gossamer-threads.com/lists/rt/users/74326 Since noone replyid I figured it out myself ;) There might be an easier way to do it but this works for me. Basically I create an array of the content 15 May 2008 00:58:59 -0800 http://www.gossamer-threads.com/lists/rt/users/74325 Dear All, Are these lines(there are more) added in httpd.conf . They should be there. LoadModule auth_basic_module modules/mod_auth_basic.so LoadMod 14 May 2008 23:44:59 -0800 http://www.gossamer-threads.com/lists/rt/users/74324 Hello everybody! I have the following template for autogenerating user and password after creating a new ticket: ----------------------------------- 14 May 2008 23:35:54 -0800 http://www.gossamer-threads.com/lists/rt/users/74323 Hello, I have made a perl script to resolve some tickets automatically and move to another queue we have here. I created a new user with permiss 14 May 2008 18:45:36 -0800 http://www.gossamer-threads.com/lists/rt/users/74322 Sorry about not copying rt_users. It was an oversight. It wasn't intentional as I need all the help I can get! I finally overcame httpd not startin 14 May 2008 12:02:25 -0800 http://www.gossamer-threads.com/lists/rt/users/74321 Nico, Your question is not as simple as it may seem. A good answer requires some info from you. It really depends on how you set up your pr 14 May 2008 09:40:30 -0800 http://www.gossamer-threads.com/lists/rt/users/74320 Hi, a few of my users are reporting 'permission denied' errors when they try to reply to an RT ticket via e-mail. They get an e-mail back saying som 14 May 2008 04:46:10 -0800 http://www.gossamer-threads.com/lists/rt/users/74313 Hello everybody! I have the following template for autogenerating user and password after creating a new ticket: ----------------------------------- 14 May 2008 04:13:05 -0800 http://www.gossamer-threads.com/lists/rt/users/74312 Never drop rt-users@ from list of recipients of your emails. If you want me or other qualified admins and RT developers help privately then please con 13 May 2008 19:56:20 -0800 http://www.gossamer-threads.com/lists/rt/users/74310 Have you read Ruslan's email yet? If you are running mod_perl 2.x, you don't need: PerlModule Apache2::compat I'd remove that first and then see if 13 May 2008 17:18:11 -0800 http://www.gossamer-threads.com/lists/rt/users/74309 http://wiki.bestpractical.com/view/ManualInstallation James Moseley 13 May 2008 15:51:50 -0800 http://www.gossamer-threads.com/lists/rt/users/74307 IMPORTANT: If you are using mod_perl 2.x and Apache2 then there is NO NEED in Apache2::compat !!! If you're using mod_perl 1.9* and Apache2 then you 13 May 2008 15:42:08 -0800 http://www.gossamer-threads.com/lists/rt/users/74306 I think there's a typo in the Wiki, at least on the last line: # this line applies to Apache2+mod_perl2 only # Below line might be incorrect, I ha 13 May 2008 14:39:39 -0800 http://www.gossamer-threads.com/lists/rt/users/74305 Hi Shannon, While this probably wouldn't keep httpd from starting, I'm pretty sure that underscores are not legal characters in a host name. Hyphen 13 May 2008 14:25:35 -0800 http://www.gossamer-threads.com/lists/rt/users/74304 I went through the manual installation Wiki and cleaned up my rt3.conf. I think it should be correct now. However, httpd won't start. Here is what 13 May 2008 14:04:16 -0800 http://www.gossamer-threads.com/lists/rt/users/74303 Hi, I'm trying to install RT 3.6 on my Ubuntu 6.06 (Dapper) system and have followed instructions here: http://wiki.bestpractical.com/view/UbuntuIns 13 May 2008 11:51:12 -0800 http://www.gossamer-threads.com/lists/rt/users/74302 Getting closer. I turned off SELINUX (thanks, Drew) and changed my iptables config (thanks, Graeme). Now, here is what I get when I browse to rtbak. 13 May 2008 07:45:22 -0800 http://www.gossamer-threads.com/lists/rt/users/74301 Hi Has anyone got AddValueForObject working in a scrip with a 'select multiple' custom field? my $cf_obj = RT::CustomField->new($self->CurrentUser) 13 May 2008 06:47:37 -0800 http://www.gossamer-threads.com/lists/rt/users/74300 SELinux issues? Since our RT install is not outward-facing, I tend to either disable or set it for permissive. Shannon Adams wrote: > In short, I 13 May 2008 06:09:18 -0800 http://www.gossamer-threads.com/lists/rt/users/74299 Mike, you were right, that's it, thanks. I've tried without having a "--queue" so I thought it wouldn't work, silly me. Regards, Carlos Silva Mike 13 May 2008 02:54:44 -0800 http://www.gossamer-threads.com/lists/rt/users/74297 Carlos Silva wrote: > Hi all, > > I'm interested in implementing ticket replies by email, and although > ticket creation is a plus is not necessary. 13 May 2008 02:45:07 -0800 http://www.gossamer-threads.com/lists/rt/users/74295 Hi all, I'm interested in implementing ticket replies by email, and although ticket creation is a plus is not necessary. As I have a big number of q 13 May 2008 02:41:09 -0800 http://www.gossamer-threads.com/lists/rt/users/74294 On Mon, 2008-05-12 at 19:56 -0700, Shannon Adams wrote: > Okay, one problem solved. I turned off SELINUX and now httpd starts without an error. OK, 13 May 2008 02:17:46 -0800 http://www.gossamer-threads.com/lists/rt/users/74296 Okay, one problem solved. I turned off SELINUX and now httpd starts without an error. Now, everything seems to be setup correctly, but I cannot brin 12 May 2008 19:56:31 -0800 http://www.gossamer-threads.com/lists/rt/users/74291 On Mon, May 12, 2008 at 9:53 PM, Darren Nickerson <darren@dazza.org> wrote: > Folks, > > We've been using RT for some time now, and have managed to ge 12 May 2008 18:05:22 -0800 http://www.gossamer-threads.com/lists/rt/users/74290 In short, I have an old server running FC4 and RT 3.6.6. I have installed a new server running FC8, but I am having trouble getting RT 3.6.6 running 12 May 2008 17:38:19 -0800 http://www.gossamer-threads.com/lists/rt/users/74289 Dominic, Do your support personnel work on tickets in both queues? What kind of notification scrip do you use or would like to have? What k 12 May 2008 16:39:25 -0800 http://www.gossamer-threads.com/lists/rt/users/74288 We have two main support queues, one for support, one for RMA. We handle about 50 new tickets a week and usually have just over 100 tickets open at a 12 May 2008 16:05:32 -0800 http://www.gossamer-threads.com/lists/rt/users/74286 Hi I am running RT 3.6.5 on Freebsd. "Recently" I don't know exactly when, the ticket numbers started to increment by 10 instead of 1. Anyone have a 12 May 2008 16:01:51 -0800 http://www.gossamer-threads.com/lists/rt/users/74287 Dominic, Darren, & Graham, Hoe many tickets do you get a week? How many Queues do you have? What kind of support infrastructure have you se 12 May 2008 15:32:36 -0800 http://www.gossamer-threads.com/lists/rt/users/74285 The user running apache (normally 'apache' or 'httpd') needs to be able to write to the mason_data and session_data folders in /opt/rt3/var/ On Mon, 12 May 2008 12:33:05 -0800 http://www.gossamer-threads.com/lists/rt/users/74279 Dominic Lepiane wrote: [snip] > > Hi Darren, > > We have the same problem here. Large amounts of tickets are pending and we need to be able to iden 12 May 2008 12:18:07 -0800 http://www.gossamer-threads.com/lists/rt/users/74276 I am stuck on the Apache configuration. When I try to start httpd, it fails ("service httpd start"). The log shows: [Mon May 12 10:55:15 2008] [err 12 May 2008 12:09:43 -0800 http://www.gossamer-threads.com/lists/rt/users/74275 > -----Original Message----- > From: rt-users-bounces@lists.bestpractical.com > [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf > Of Darre 12 May 2008 11:24:45 -0800 http://www.gossamer-threads.com/lists/rt/users/74274 Folks, We've been using RT for some time now, and have managed to get by with pretty much a stock configuration. Our support reps are starting to get 12 May 2008 10:53:20 -0800 http://www.gossamer-threads.com/lists/rt/users/74273 http://code.bestpractical.com/bps-public/RT-Extension-ActivityReports/ may have something useful to you. -j On May 12, 2008, at 7:13 AM, Divan Sant 12 May 2008 05:47:03 -0800 http://www.gossamer-threads.com/lists/rt/users/74264 Hello All, I know this question must have been asked. I have been searching plenty but no luck and wanted to try ask the mailing list :) I am tryi 12 May 2008 04:13:08 -0800 http://www.gossamer-threads.com/lists/rt/users/74262 Hi list, Iım trying to create a scip that will add several watchers from a mail body on ticket creation. It works alright for the first line but canı 12 May 2008 00:11:35 -0800 http://www.gossamer-threads.com/lists/rt/users/74261 Not to squash your hopes, but have you done any profiling to determine where the slow points are located? You may want to turn on exhausting logging a 11 May 2008 14:04:11 -0800 http://www.gossamer-threads.com/lists/rt/users/74260 HI All, I am working on improving RT performance running on Oracle 10gR2 database. At present viewing ticket is taking almost 8-12 seconds. Everythin 11 May 2008 10:55:41 -0800 http://www.gossamer-threads.com/lists/rt/users/74259 >> > Without passing _everything_ => A nice image of Best-Practises > With passing _everything_ I still get an image .... odd :) > So images work? 11 May 2008 07:37:28 -0800 http://www.gossamer-threads.com/lists/rt/users/74258 Jesse Vincent wrote: >> >> I also tried letting everything be handled by mason (as you requested) >> however, then pictures disapear, and it still doe 10 May 2008 22:23:48 -0800 http://www.gossamer-threads.com/lists/rt/users/74257 > > I also tried letting everything be handled by mason (as you requested) > however, then pictures disapear, and it still doesn't work. Ok. Letting 10 May 2008 15:08:00 -0800 http://www.gossamer-threads.com/lists/rt/users/74256 Jesse Vincent wrote: > Are you sure you've satisfied all of RT's perl dependencies? (Do you > have CSS::Squish) make testdeps: ... CSS::Squish >=0.06. 10 May 2008 12:03:41 -0800 http://www.gossamer-threads.com/lists/rt/users/74255 On Fri, May 09, 2008 at 03:40:25PM -0500, Jay Kline wrote: > That was it. I backported the package from debian testing to stable, > and naively assume 10 May 2008 11:47:06 -0800 http://www.gossamer-threads.com/lists/rt/users/74254 Are you sure you've satisfied all of RT's perl dependencies? (Do you have CSS::Squish) Are you sure you've told lighttpd to serve out everything under 10 May 2008 10:51:16 -0800 http://www.gossamer-threads.com/lists/rt/users/74253 Hi, I manually installed RT-3.6.6 on lighttpd. I configured fast_cgi, and it seems to work: I can log in , i can insert a ticket, end I get the homep 10 May 2008 10:38:35 -0800 http://www.gossamer-threads.com/lists/rt/users/74252 Alan Cheng napisa³(a): > I would like to add the information back to the mailing list. Earlier > this week I communicated with Mike Peachey directly 10 May 2008 06:38:02 -0800 http://www.gossamer-threads.com/lists/rt/users/74251 Asset Tracker has this feature. It could be ported to RT. On Thu, May 8, 2008 at 2:08 PM, The Anarcat <anarcat@anarcat.ath.cx> wrote: > Hi, > > I gu 09 May 2008 21:35:47 -0800 http://www.gossamer-threads.com/lists/rt/users/74250 That was it. I backported the package from debian testing to stable, and naively assumed that the right dependencies were defined in the package; they 09 May 2008 13:40:25 -0800 http://www.gossamer-threads.com/lists/rt/users/74248 Begin with README step number 3 - `make testdeps`. On Fri, May 9, 2008 at 11:59 PM, Jay Kline <slushpupie@gmail.com> wrote: > Ive noticed an error in 09 May 2008 13:13:02 -0800 http://www.gossamer-threads.com/lists/rt/users/74247 Ive noticed an error in my RT log about a failed MySQL statement. This only shows up when I view a ticket (eg /rt/Ticket/Display.html?id=42) but not 09 May 2008 12:59:33 -0800 http://www.gossamer-threads.com/lists/rt/users/74246 I couldn't reproduce this issue and suspect an extension or local modification. Find file SearchBuilder/Handle.pm in function SimpleQuery right afte 09 May 2008 12:35:25 -0800 http://www.gossamer-threads.com/lists/rt/users/74245 ----- Forwarded message from mail@floorverschure.com ----- Date: Fri, 09 May 2008 19:54:16 +0200 From: Floor Verschure <mail@floorverschure. 09 May 2008 11:15:35 -0800 http://www.gossamer-threads.com/lists/rt/users/74240 The bug occurs when you click on /Ticket/Display.html?id=<id> where the ticket is Status='resolved'. The link is given anywhere you can list tickets 09 May 2008 10:41:56 -0800 http://www.gossamer-threads.com/lists/rt/users/74239 Floor, Are these tickets already in a queue in RT? If so, why are you using SQL-Query when you could use the RT-Search/Bulk Update option? 09 May 2008 09:55:32 -0800 http://www.gossamer-threads.com/lists/rt/users/74238 Sounds like a bug, but I don't understand how to reproduce it. Can you describe step by step how to reproduce the problem, so I can turn on SQL loggin 09 May 2008 09:20:05 -0800 http://www.gossamer-threads.com/lists/rt/users/74237 I don't think that this would be related - we have no saved searches at all. The single resolved ticket display tries to return all resolved.. we 09 May 2008 08:48:26 -0800 http://www.gossamer-threads.com/lists/rt/users/74236 Thanks Alan. That was exactly it. I needed to populate RT::WebBaseURL in RT_SiteConfig.pm. I was a bit surprised because it only affected a small (to 09 May 2008 08:48:01 -0800 http://www.gossamer-threads.com/lists/rt/users/74235 I would like to add the information back to the mailing list. Earlier this week I communicated with Mike Peachey directly because I wasn't on RT-Us 09 May 2008 08:45:09 -0800 http://www.gossamer-threads.com/lists/rt/users/74234 Maurice, you want the queue template to have the same name as the global template - that's how you can get away with using a single global scrip. W 09 May 2008 08:14:21 -0800 http://www.gossamer-threads.com/lists/rt/users/74232 If you go to "Configuration" -> "Tools" -> "System Configuration", you should be able to see all the loaded perl modules and RT variables. RT::WebBa 09 May 2008 08:01:39 -0800 http://www.gossamer-threads.com/lists/rt/users/74231 Hmm! I thought this user had that permission already. I will look into that. Thanks >>> <jmoseley@corp.xanadoo.com> 05/09/08 9:41 AM >>> First, you 09 May 2008 07:56:11 -0800 http://www.gossamer-threads.com/lists/rt/users/74230 Hello, I try to integrate RT with LDAP. After reading several earlier topics I didn't manage to solve my problem and it seems that my issue is diffe 09 May 2008 07:38:41 -0800 http://www.gossamer-threads.com/lists/rt/users/74233 I think it's related to different handling of Rows attribute of a saved search in 3.4 and 3.6. In 3.6 those are unlimited what me be desired in some c 09 May 2008 07:17:14 -0800 http://www.gossamer-threads.com/lists/rt/users/74229 First, you have to add the user if they don't already exist. Next, you have to make sure that user has appropriate permissions to the queue the ticke 09 May 2008 06:41:56 -0800 http://www.gossamer-threads.com/lists/rt/users/74228 John BORIS wrote: > I am running RT 3.6.6. I want to change some owners of tickets but the > drop down box doesn't have the user I want to give it to 09 May 2008 06:38:45 -0800 http://www.gossamer-threads.com/lists/rt/users/74227 I am running RT 3.6.6. I want to change some owners of tickets but the drop down box doesn't have the user I want to give it to. How does the owner f 09 May 2008 06:35:16 -0800 http://www.gossamer-threads.com/lists/rt/users/74226 I'm using 1.53-1 from sources found at. http://packages.debian.org/lenny/libdbix-searchbuilder-perl Jesse Vincent wrote: > Are you current on DBIX:: 09 May 2008 06:28:36 -0800 http://www.gossamer-threads.com/lists/rt/users/74219 Is this a typo? Alias /rt3 "//opt/rt3/share/html" Shouldn't that read Alias /rt3 "/opt/rt3/share/html" John J. Boris, Sr. JEN-A-SyS Administrato 09 May 2008 05:41:18 -0800 http://www.gossamer-threads.com/lists/rt/users/74218 Jesse Vincent wrote: > It shouldn't have anything to do with loop prevention and should be safe > to remove. Thanks -- just wanted to make sure. -- 09 May 2008 05:36:38 -0800 http://www.gossamer-threads.com/lists/rt/users/74217 Hello, I am trying to make an export of all tickets in a queue using an SQL-query. I've succeeded in creating a query including all custom fields (se 09 May 2008 04:28:57 -0800 http://www.gossamer-threads.com/lists/rt/users/74216 Does anyone know what the current state of this header is? Looking back at the list archive it looks like it might have been used in loop prevention 09 May 2008 01:41:47 -0800 http://www.gossamer-threads.com/lists/rt/users/74215 Is anyone having an issue where linked tickets default to the incorrect server? When I mouseover the links, instead of defaulting to http://myserver/T 09 May 2008 01:37:46 -0800 http://www.gossamer-threads.com/lists/rt/users/74214 Are there any errors in the RT log? I found it useful to enable debug in a similar situation like you have: Try adding the following lines in your R 08 May 2008 20:21:19 -0800 http://www.gossamer-threads.com/lists/rt/users/74213 Hi Gene (and Kenneth) - The global scrip I want to override, executes 'On Create Autoreply To Requestors with template <name_of_our_template>' - whic 08 May 2008 19:47:17 -0800 http://www.gossamer-threads.com/lists/rt/users/74212 I've been able to get as far as the page that says: You're almost there! You haven't yet configured your webserver to run RT You appear to ha 08 May 2008 19:18:34 -0800 http://www.gossamer-threads.com/lists/rt/users/74211 Fixed. Misconfiguration in httpd.conf...of course! :) Both SSL and non-SSL work now. The default "web2" theme looks great. Thanks, Alan Alan Ch 08 May 2008 17:36:39 -0800 http://www.gossamer-threads.com/lists/rt/users/74210 This is more encouraging - running without SSL works OK. Thanks, Alan Alan Cheng wrote: > Hi Ruslan, > > >All options in 3.8 have to be set using 08 May 2008 17:28:59 -0800 http://www.gossamer-threads.com/lists/rt/users/74209 On May 8, 2008, at 7:53 PM, gordon@cryologic.com wrote: > On Wed, Jan 16, 2008 at 12:02:52PM -0500, Yitzchak Schaffer wrote: >> Greetings: >> >> Has 08 May 2008 17:16:06 -0800 http://www.gossamer-threads.com/lists/rt/users/74208 Hi Ruslan, >All options in 3.8 have to be set using Set() function: Set( @LogToSyslogConf, socket => 'stream' ); Thank you very much for the infor 08 May 2008 17:02:07 -0800 http://www.gossamer-threads.com/lists/rt/users/74206