Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 12 Feb 2012 13:41:07 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg Hello, Currently, I have a Template called "Notify New Owners" run by a scrip that is called every time a ticket is created in a Queue. It goes like 11 Feb 2012 12:53:49 -0800 http://www.gossamer-threads.com/lists/rt/users/108447 Hello, I setup RT 4.0 for an organization even though this is an overkill. All we need is just simple ticketing system. I used osticket for a 10 Feb 2012 22:53:06 -0800 http://www.gossamer-threads.com/lists/rt/users/108446 RT Users, My second problem (potentially related to my last) is on our external customer support RT instance. When internal employees first sen 10 Feb 2012 13:00:07 -0800 http://www.gossamer-threads.com/lists/rt/users/108443 Hello RT Users, To preface, I've got several years experience and training with the Linux platform and PERL, but I'm completely new to RT; I've 10 Feb 2012 12:45:25 -0800 http://www.gossamer-threads.com/lists/rt/users/108442 I am wondering if it is possible to attach files that have been uploaded to custom fields to an email response. We have an upload multiple images fie 10 Feb 2012 05:31:49 -0800 http://www.gossamer-threads.com/lists/rt/users/108435 Copy from my RT. The scrip name is "On Correspond Open Tickets" Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 10 Feb 2012 03:11:40 -0800 http://www.gossamer-threads.com/lists/rt/users/108434 Good day, I have a question regarding custom lifecycles. First of all, the full lifecycle configuration can be seen here on Pastebin in case you need 10 Feb 2012 01:32:23 -0800 http://www.gossamer-threads.com/lists/rt/users/108430 Hi I have installed RT 3.8.9 and when installing Time Worked Report it is showing this error. Kindly let me know how to solve this error. Er 09 Feb 2012 20:55:51 -0800 http://www.gossamer-threads.com/lists/rt/users/108429 I'd like to archive all tickets that are older than 1 year in all queues except one, which should never be archived. 3.8.* docs suggest using shredde 09 Feb 2012 13:17:59 -0800 http://www.gossamer-threads.com/lists/rt/users/108423 Same here but its Office365 product... exchange cloud from Microsoft. One thing to know, my Exchange don't let me to send email as another sender, 09 Feb 2012 12:01:12 -0800 http://www.gossamer-threads.com/lists/rt/users/108418