Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/users/ en-us (c) Gossamer Threads Inc. All rights reserved. 12 Feb 2012 05:28:31 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/users/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg Hello, Currently, I have a Template called "Notify New Owners" run by a scrip that is called every time a ticket is created in a Queue. It goes like 11 Feb 2012 12:53:49 -0800 http://www.gossamer-threads.com/lists/rt/users/108447 Hello, I setup RT 4.0 for an organization even though this is an overkill. All we need is just simple ticketing system. I used osticket for a 10 Feb 2012 22:53:06 -0800 http://www.gossamer-threads.com/lists/rt/users/108446 Kenn, I'm not sure how to give you the info you're asking for but... If I look under Configuration->Global->Group Rights, Everyone, into t 10 Feb 2012 15:45:59 -0800 http://www.gossamer-threads.com/lists/rt/users/108445 Scott, I can, but it would be helpful to know how uyou have set up your privileges, both Globally and by Queue. Also, in order for LDAP info to get i 10 Feb 2012 15:07:03 -0800 http://www.gossamer-threads.com/lists/rt/users/108444 RT Users, My second problem (potentially related to my last) is on our external customer support RT instance. When internal employees first sen 10 Feb 2012 13:00:07 -0800 http://www.gossamer-threads.com/lists/rt/users/108443 Hello RT Users, To preface, I've got several years experience and training with the Linux platform and PERL, but I'm completely new to RT; I've 10 Feb 2012 12:45:25 -0800 http://www.gossamer-threads.com/lists/rt/users/108442 On Thu, Feb 9, 2012 at 16:43, Valerio, Gabriele [Nervianoms] <Gabriele.Valerio@nervianoms.com> wrote: > What exactly do you suggest to change in order 10 Feb 2012 11:46:56 -0800 http://www.gossamer-threads.com/lists/rt/users/108440 On Fri, Feb 10, 2012 at 08:31:49AM -0500, Jeff Ehrenberg wrote: > I am wondering if it is possible to attach files that have been > uploaded to custom 10 Feb 2012 08:46:58 -0800 http://www.gossamer-threads.com/lists/rt/users/108439 Thanks Kevin. It's a bug in RT-Extension-SearchResult.XLS after all (which we use as-is, and also dropped in place, modified, as ScreenResult.tsv) R 10 Feb 2012 07:37:00 -0800 http://www.gossamer-threads.com/lists/rt/users/108438 On Thu, Feb 09, 2012 at 05:58:36PM -0500, Kevin Falcone wrote: > On Thu, Feb 09, 2012 at 01:36:22PM -0500, Jeff Blaine wrote: > > Actually, this is ma 10 Feb 2012 07:34:56 -0800 http://www.gossamer-threads.com/lists/rt/users/108437