Mailing List Archive: Request Tracker: Devel

open new ticket on reply/comment by webui

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CLoos at netcologne

Nov 19, 2010, 2:13 AM

Post #1 of 4 (569 views)
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open new ticket on reply/comment by webui

Hi,

if you reply or comment to a new ticket in the webui,
the status selectbox value is set to open.

Some of your users don't like this.

How about remove this function, so the admin can setup an scrip
to open the ticket if necessary.
Or make this an config option (admin or user).

-Chris
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elacour at easter-eggs

Nov 19, 2010, 2:19 AM

Post #2 of 4 (554 views)
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Re: open new ticket on reply/comment by webui [In reply to]

On Fri, Nov 19, 2010 at 11:13:24AM +0100, Loos, Christian wrote:
> Hi,
>
> if you reply or comment to a new ticket in the webui,
> the status selectbox value is set to open.
>
> Some of your users don't like this.
>
> How about remove this function, so the admin can setup an scrip
> to open the ticket if necessary.
> Or make this an config option (admin or user).
>

look at share/html/Ticket/Update.html:

if ($DefaultStatus eq 'new'){
$DefaultStatus='open';
}

comment this code ;)

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cloos at netcologne

Nov 22, 2010, 3:42 AM

Post #3 of 4 (534 views)
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Re: open new ticket on reply/comment by webui [In reply to]

I knew this but I just wanted to know if other RT Admin also agree that
hard coding this isn't the best way and that an config option would be
better.

-Chris

Am 19.11.2010 11:19, schrieb Emmanuel Lacour:
> look at share/html/Ticket/Update.html:
>
> if ($DefaultStatus eq 'new'){
> $DefaultStatus='open';
> }
>
> comment this code ;)
>
>
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elacour at easter-eggs

Nov 22, 2010, 4:25 AM

Post #4 of 4 (534 views)
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Re: open new ticket on reply/comment by webui [In reply to]

On Mon, Nov 22, 2010 at 12:42:27PM +0100, Christian Loos wrote:
> I knew this but I just wanted to know if other RT Admin also agree that
> hard coding this isn't the best way and that an config option would be
> better.
>

I agree that either a callback or a config option would be a good idea.

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