Mailing List Archive: Request Tracker: Devel

Search problem 'Unowned Tickets'

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bjoern.schulz at desy

Sep 1, 2010, 6:48 AM

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Search problem 'Unowned Tickets'

Hi list,

at the 'RT at a glance' page is a search 'Unowned Tickets' available.

The search is
Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open' )

The result shows '20 newest unowned tickets' but if the user has no
rights to see some of the tickets the result will maybe show only 5
Tickets. So the user can't see a new ticket in his queue because it is
the 21th ticket in an only partialy visible ticketlist.

Hope it is cleare what I mean.

I know the workaround with own saved searches but this is not clear for
new rt users. In my case they 'lost' tickets.

Best regards,
Björn

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falcone at bestpractical

Sep 3, 2010, 5:39 AM

Post #2 of 2 (424 views)
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Re: Search problem 'Unowned Tickets' [In reply to]

On Wed, Sep 01, 2010 at 03:48:08PM +0200, Björn Schulz wrote:
> Hi list,
>
> at the 'RT at a glance' page is a search 'Unowned Tickets' available.
>
> The search is
> Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open' )
>
> The result shows '20 newest unowned tickets' but if the user has no
> rights to see some of the tickets the result will maybe show only 5
> Tickets. So the user can't see a new ticket in his queue because it
> is the 21th ticket in an only partialy visible ticketlist.
>
> Hope it is cleare what I mean.
>
> I know the workaround with own saved searches but this is not clear
> for new rt users. In my case they 'lost' tickets.

I suspect you want to read about the UseSQLForACLChecks config option,
particularly the beta nature of the code, but it should do what you
want.

-kevin

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