ivan-rt-devel at 420
Jul 20, 2010, 12:11 PM
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Custom fields as dates patch
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Hi RT devs,
One of my customers requested the ability to have custom fields with
date values. After some googling around I started with the patch at
http://issues.bestpractical.com/SelfService/Display.html?id=8721
There was a minor hiccup with the patch vs. current 3.8.8 but it was
trivial to manually resolve.
The results are working well in terms of editing and showing the fields,
but I'm having some difficulty with searching. Specifically:
1. I'm able to add the field to the search criteria, and the selection
seems to work fine in that it has a before/on/after dropdown and date
selection. It adds a portion to the query that looks like
"CF.{field name} < '2009-07-01 12:07'". However, it doesn't
seem to actually take effect with regard to the search results. Tickets
with empty values and dates after the value are still shown.
2. Once I've added the custom field to the search, clicking on "Edit
Search" brings me back to the "Advanced" page with the two textareas
instead of the "Query Builder" page I would expect.
I don't want to duplicate work that's already been done, so before I
jump in and start fixing things, just wondering if anyone else has
worked on this already.
I see the patch is slated for 3.8.9
(http://issues.bestpractical.com/SelfService/Display.html?id=14582); has
it been incorporated in git and the search issues sorted out?
If no one has this working already, I'll of course contribute a patch to
the patch once I have a fix.
--
Ivan Kohler
Open-source billing, ticketing and provisioning
for ISPs, VoIP providers and online businesses
http://www.freeside.biz/freeside/
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Custom fields as dates patch
