torsten.brumm at Kuehne-Nagel
Nov 13, 2009, 5:05 AM
Post #1 of 1
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Resolved: Question for Ticket Actions (in Ticket/Elements/Tabs)
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OK, some times i'm too lazy to check it out, but it is much better to do this. yes it is working.
$actions->{'BBB-Clone1'} = {
title => loc('[Move Ticket To Queue]'),
path => "Ticket/Display.html?Action=Take&Queue=25&id=" . $id,
};
Resolved :-)
Torsten
________________________________
Von: rt-devel-bounces [at] lists [mailto:rt-devel-bounces [at] lists] Im Auftrag von Brumm,Torsten / Kuehne + Nagel / Ham MI-ID
Gesendet: Donnerstag, 12. November 2009 12:06
An: rt-devel [at] lists
Betreff: [Rt-devel] Question for Ticket Actions (in Ticket/Elements/Tabs)
HI,
i'm searching for a simple way for our Operating to simply move tickets from Operating Queue to several 2nd level queues. The way via basics->Change queue is not loved from the guys. On idea was to handle this from inside a tickets->tabs->Action menu, something like this:
$actions->{'FF'} = {
path => "Ticket/Display.html?Action=Take&Queue = XYZ &id=" . $id,
title => loc(' Move To Queue xyz ') };
Is this possible from this menu or a bad idea to do this?!?
Thanks
Torsten
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