torsten.brumm at Kuehne-Nagel
Nov 12, 2009, 3:06 AM
Post #1 of 1
(683 views)
Permalink
|
|
Question for Ticket Actions (in Ticket/Elements/Tabs)
|
|
HI,
i'm searching for a simple way for our Operating to simply move tickets from Operating Queue to several 2nd level queues. The way via basics->Change queue is not loved from the guys. On idea was to handle this from inside a tickets->tabs->Action menu, something like this:
$actions->{'FF'} = {
path => "Ticket/Display.html?Action=Take&Queue = XYZ &id=" . $id,
title => loc(' Move To Queue xyz ') };
Is this possible from this menu or a bad idea to do this?!?
Thanks
Torsten
Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne
|
