jhartshorn at seattletimes
Aug 17, 2009, 10:42 AM
Post #3 of 3
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That would be very cool.
Please let me know when you have something to share. It seems there are at
least a few of us that would love to see this.
Thanks,
Joel Hartshorn
Internet Engineer/New Media
The Seattle Times Company
206 464 2323
nwsource.com | seattletimes.com
-----Original Message-----
From: Fran Fabrizio [mailto:fran [at] cis]
Sent: Sunday, August 16, 2009 4:30 PM
To: Joel Hartshorn
Cc: rt-devel [at] lists
Subject: Re: [Rt-devel] Time Worked Transaction
Joel,
I have a script that does exactly this. In fact, I just need to spend about
an hour with it, and then I was planning on sharing it on the list in the
next week or two. However, if it is urgent, I can send it to you sooner, in
its current state as-is (I think it is fully functional, but wanted to do
some more testing and cleanup). Let me know.
-Fran
Joel Hartshorn wrote:
>
> I need to report on time spent per ticket per time period per owner.
> Unfortunately, not all time transactions are recorded the same way.
> Is there a simple way to record a transaction for "ALL" time deltas
> regardless of the input method (email, one of the various forms).
>
> IE. Does RT allow me to put event triggers on fields? Or, ???
>
> Joel Hartshorn
> Internet Engineer/New Media
> The Seattle Times Company
> 206 464 2323
> nwsource.com | seattletimes.com
>
>
> ----------------------------------------------------------------------
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>
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