ruslan.zakirov at gmail
Jul 8, 2009, 6:31 AM
Post #3 of 3
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Re: Auto linking to URI on ticket creation
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You can use scrips for that as well.
On Wed, Jun 24, 2009 at 11:00 AM, Nikolas
Chrysandreas<n.chrysandreas [at] albourne> wrote:
> I have figured out a more convenient way to add the URI links to the tickets.
> I am using the bin/rt tool to edit the tickets.
>
> /opt/rt3/bin/rt edit ticket/$tn/links add refersto="The URI Link"
>
> Thanks
> Nik
>
> ----- Original Message -----
> From: "Nikolas Chrysandreas" <n.chrysandreas [at] albourne>
> To: rt-devel [at] lists
> Sent: Thursday, 18 June, 2009 11:37:42 GMT +02:00 Athens, Beirut, Bucharest, Istanbul
> Subject: [Rt-devel] Auto linking to URI on ticket creation
>
> Hi, I'm new to RT and I could use some help if possible.
> I already have sent this to the users list but don't know if it was the right place.
>
> I'm trying to add a reference to a URI on creation of the tickets.
> I'm interested to do this only to tickets that are created from emails sent by users.
>
> I am using postfix as my MTA.
>
> in /etc/aliases I have :
> rt: "|/opt/rt3/bin/rt-mailgate --queue General --action correspond --url http://mydomain.com"
>
> can I also add under this something like :
> rt: "|/opt/rt3/lib/RT/somemodule(I'm assuming Links.pm or Links_Overlay.pm) --queue General --action correspond --url http://mydomain.com"
>
> with some attributes to create this reference to the URI I need? If yes can anyone give me some tips in how to do this?
>
>
> Kind Regards
> Nik
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--
Best regards, Ruslan.
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