n.chrysandreas at albourne
Jun 18, 2009, 1:37 AM
Views: 640
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Auto linking to URI on ticket creation
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Hi, I'm new to RT and I could use some help if possible.
I already have sent this to the users list but don't know if it was the right place.
I'm trying to add a reference to a URI on creation of the tickets.
I'm interested to do this only to tickets that are created from emails sent by users.
I am using postfix as my MTA.
in /etc/aliases I have :
rt: "|/opt/rt3/bin/rt-mailgate --queue General --action correspond --url http://mydomain.com"
can I also add under this something like :
rt: "|/opt/rt3/lib/RT/somemodule(I'm assuming Links.pm or Links_Overlay.pm) --queue General --action correspond --url http://mydomain.com"
with some attributes to create this reference to the URI I need? If yes can anyone give me some tips in how to do this?
Kind Regards
Nik
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Auto linking to URI on ticket creation
