shakerramses at hotmail
Mar 23, 2009, 10:48 AM
Post #1 of 2
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can the customField help me to get this design
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Dear All,
I need to make this design when I fill a new Ticket .
Example:
Hardware Tests:
Memory : ................................
Video : ................................
Sound : ................................
If the customField can do that , if yes , could you tell me how.
If the customeField can't do that , could you give me some idea
Best wishes,
Shaekir,
From: Joel.Schuweiler [at] schmoozecom
To: af [at] genevainformation; thomson.dan [at] gmail; rt-devel [at] lists
Date: Mon, 23 Mar 2009 11:58:43 -0500
Subject: Re: [Rt-devel] Altering a new ticket's subject
I agree, I did this at a previous company,
if you want to set the subject off of a custom field, this is incredibly easy
to do with a Scrip.
From:
rt-devel-bounces [at] lists
[mailto:rt-devel-bounces [at] lists] On Behalf Of Alexander Finger
Sent: Monday, March 23, 2009 11:36
AM
To: Dan Thomson; rt-devel [at] lists
Subject: Re: [Rt-devel] Altering a
new ticket's subject
Sounds like "use a
custom field":
While changing the subject seems a good thing to to at the first glance it's
not really sustainable. At one point you want to be able to sort by the
information or evaluate the queue. That's what custom fields are made for. They
are structured, manageable and provide much more logic than any subject line
ever will :-)
best
Alex
On Mon, Mar 23, 2009 at 5:25 PM, Dan Thomson <thomson.dan [at] gmail> wrote:
I'm basically trying to tag ticket subjects (on creation) with pieces
of information related to the ticket requester.
So if a ticket comes in from person X (identified by their email
address), I can tag the subject
line with a few tidbits of information about them.
2009/3/23 Jesse Vincent <jesse [at] bestpractical>:
>
>
>
>
> On Mon 23.Mar'09 at
12:05:46 -0400, Dan Thomson wrote:
>> It turns out that doesn't solve my problem.
>>
>> Since I'm changing the subject line, I need a modified subject value,
>> but the subject is parsed out of the message before it ever hits the
>> plugins.
>
> What are you actually trying to do?
>
--
Dan Thomson
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