vadud3 at gmail
Feb 12, 2009, 11:07 AM
Post #3 of 3
(1533 views)
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On Thu, Feb 12, 2009 at 2:02 PM, Asif Iqbal <vadud3 [at] gmail> wrote:
> On Thu, Feb 12, 2009 at 1:17 PM, Asif Iqbal <vadud3 [at] gmail> wrote:
>> How do I define a condition where requestor address is 'user [at] exampl'
>> com? I will use this condition to close a ticket
>>
>> In chapter 6.1.3 Conditions of RT Essentials by Oreilly I see
>> something like this
>>
>> $self->TicketObj->status eq 'deleted';
>>
>> and
>>
>> my $email = $self->TicketObj->RequestorAddresses[0]
>>
>> So can I have a user defined condition like this?
>>
>> $self->TicketObj->RequestorAddresses eq 'user [at] example' ?
>>
>> Is that a valid syntax ?
>
> I tried to setup like this thru web but it does not resolve the
> ticket. What am I doing wrong?
>
> Description: AutoClose
> Condition: User Defined
> Action: User Defined
> Template: Global template: Autoreply
> Stage: TransactionCreate
>
> Custom condition:
> $self->TicketObj->RequestorAddresses eq 'vadud3 [at] gmail';
>
> Custom action preparation code:
> return 1;
>
> Custom action cleanup code:
> $self->TicketObj->SetStatus resolved;
It is working now. I found the fix in
http://wiki.bestpractical.com/view/ResolveTicket
>
> I see it create a ticket but it does not autoclose it
>
>
>
>>
>> --
>> Asif Iqbal
>> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
>> A: Because it messes up the order in which people normally read text.
>> Q: Why is top-posting such a bad thing?
>>
>
>
>
> --
> Asif Iqbal
> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
> A: Because it messes up the order in which people normally read text.
> Q: Why is top-posting such a bad thing?
>
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
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