Mailing List Archive: Request Tracker: Devel

Re: What are some of the IT requirements for upgrading from RT 3.6 -> 3.8?

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rainer at ultra-secure

Jan 13, 2009, 6:46 AM

Post #1 of 3 (849 views)
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Re: What are some of the IT requirements for upgrading from RT 3.6 -> 3.8?

Grob, Mark - Nick schrieb:
> I am doing some prelimiary research on the requirements for upgrading
> to RT 3.8. I had a bunch of custom code implemented into our RT
> version, I was wondering if their is a detailed change log between RT
> 3.6 -> 3.8? Or an installation guide for upgrades?
>
> -Mark

Use a 2nd system to test everything.
Upgrading a live-system without rehearsal is very "brave".

As we do not know your custom-code, it's IMO difficult to say how much
work is needed to get it working again.
I would use your test-system to see what works and what not and then
come back here with specific questions ;-)

Rainer
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barnesaw at ucrwcu

Jan 13, 2009, 6:59 AM

Post #2 of 3 (781 views)
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Re: What are some of the IT requirements for upgrading from RT 3.6 -> 3.8? [In reply to]

This is absolutely the correct advice, but I would extend it a bit further.

For my upgrades, I get a vanilla system up and working, played with, and
learned completely before I even start moving my custom pages/widgets
over. When I do get to that point, they get moved over one at a time,
and re-written as needed.

As an aside, my production box is still a 3.6.x, as I am still working
on duplicating all necessary functionality (including dumping custom
widgets and recreating them in the form of dashboards/saved searches).

D

Rainer Duffner wrote:
> Grob, Mark - Nick schrieb:
>
>> I am doing some prelimiary research on the requirements for upgrading
>> to RT 3.8. I had a bunch of custom code implemented into our RT
>> version, I was wondering if their is a detailed change log between RT
>> 3.6 -> 3.8? Or an installation guide for upgrades?
>>
>> -Mark
>>
>
>
> Use a 2nd system to test everything.
> Upgrading a live-system without rehearsal is very "brave".
>
> As we do not know your custom-code, it's IMO difficult to say how much
> work is needed to get it working again.
> I would use your test-system to see what works and what not and then
> come back here with specific questions ;-)
>
>
>
> Rainer
> _______________________________________________
> List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
>

--
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

_______________________________________________
List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel

Mark.Grob at nick

Jan 13, 2009, 7:06 AM

Post #3 of 3 (785 views)
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Re: What are some of the IT requirements for upgrading from RT 3.6 -> 3.8? [In reply to]

Thanks for the advise. I will get a spare PC box and dump RT 3.8 on it.
Then start looking over the lines of code.

Thanks,

-Mark

-----Original Message-----
From: Drew Barnes [mailto:barnesaw [at] ucrwcu]
Sent: Tuesday, January 13, 2009 10:00 AM
To: Rainer Duffner
Cc: Grob, Mark - Nick; rt-devel [at] lists
Subject: Re: [Rt-devel] What are some of the IT requirements for
upgrading from RT 3.6 -> 3.8?

This is absolutely the correct advice, but I would extend it a bit
further.

For my upgrades, I get a vanilla system up and working, played with, and
learned completely before I even start moving my custom pages/widgets
over. When I do get to that point, they get moved over one at a time,
and re-written as needed.

As an aside, my production box is still a 3.6.x, as I am still working
on duplicating all necessary functionality (including dumping custom
widgets and recreating them in the form of dashboards/saved searches).

D

Rainer Duffner wrote:
> Grob, Mark - Nick schrieb:
>
>> I am doing some prelimiary research on the requirements for upgrading
>> to RT 3.8. I had a bunch of custom code implemented into our RT
>> version, I was wondering if their is a detailed change log between RT
>> 3.6 -> 3.8? Or an installation guide for upgrades?
>>
>> -Mark
>>
>
>
> Use a 2nd system to test everything.
> Upgrading a live-system without rehearsal is very "brave".
>
> As we do not know your custom-code, it's IMO difficult to say how much
> work is needed to get it working again.
> I would use your test-system to see what works and what not and then
> come back here with specific questions ;-)
>
>
>
> Rainer
> _______________________________________________
> List info:
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
>

--
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

_______________________________________________
List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel

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