Mailing List Archive: Request Tracker: Devel

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randy at wine

Nov 18, 2000, 10:02 AM

Post #1 of 4 (375 views)
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(no subject)

a.d.stribblehill at durham

Nov 10, 2003, 10:29 AM

Post #2 of 4 (349 views)
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Re: (no subject) [In reply to]

Quoting Tammy Dugan <tdugan[at]progeny.com> (2003-11-10 15:54:31 GMT):
> My name is Tammy Dugan and my company has given me the task of changing
> some of the code for RT. I only started learning Perl last week so it
> is hard for me to understand the nuances of the RT code. I would
> appreciate suggestions about how to add my own changes to the RT code
> while still being able to easily upgrade RT (i.e. make as little changes
> to the core RT code as possible). From what I can tell, I should use
> code overlays and custom components to change the code and html. Am I
> on the right track or is there a better solution? I appreciate any help
> you can give me.

No, that sounds right. If you're using the Debian package (in sid and
sarge) you'll have to put them into:

/usr/local/share/request-tracker3
/usr/local/share/request-tracker3/lib
/usr/local/share/request-tracker3/po
/usr/local/share/request-tracker3/etc
/usr/local/share/request-tracker3/html

Any problems with the Debian package, please just file a report with
the Debian BTS.

--
PORTLAND PLYMOUTH
SOUTHEASTERLY 3 OR 4 OCCASIONALLY 5. RAIN OR SHOWERS. MODERATE OR
GOOD
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rspier at pobox

Nov 10, 2003, 7:05 PM

Post #3 of 4 (350 views)
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Re: (no subject) [In reply to]

At Mon, 10 Nov 2003 10:54:31 -0500,
Tammy Dugan wrote:
>
> [1 <multipart/alternative (7bit)>]
> [1.1 <text/plain; us-ascii (quoted-printable)>]
>
> [1.2 <text/html; us-ascii (quoted-printable)>]
> My name is Tammy Dugan and my company has given me the task of changing some
> of the code for RT. I only started learning Perl last week so it is hard for
> me to understand the nuances of the RT code. I would appreciate suggestions
> about how to add my own changes to the RT code while still being able to
> easily upgrade RT (i.e. make as little changes to the core RT code as
> possible). From what I can tell, I should use code overlays and custom
> components to change the code and html. Am I on the right track or is there a
> better solution? I appreciate any help you can give me.

I think you want to attend a RT developer training class.

http://www.bestpractical.com/services/training.html

-R
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ruz at bestpractical

May 15, 2008, 8:52 AM

Post #4 of 4 (306 views)
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Re: (no subject) [In reply to]

pretty strange. add more debugging into your template.

2008/5/15 Andy Werner <Andy.Werner[at]amxinc.com>:
> I've set up a template that is supposed to show a queue name using the
> {$Ticket->QueueObj->Name} variable, but when the template gets emailed, the
> queue name is blank.
>
>
>
> Here is the template:
>
>
>
> Subject: {$Ticket->id} is in the {$Ticket->QueueObj->Name} queue.
>
>
>
> <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}>
>
>
>
> The ticket {$Ticket->id} is in the {$Ticket->QueueObj->Name} queue. Please
> move this ticket to its appropriate product queue.
>
>
>
> Thanks,
>
>
>
> RT Admin
>
>
>
> Any suggestions?
>
>
>
>
>
> Andy Werner
>
>
>
> _______________________________________________
> List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
>
>

--
Best regards, Ruslan.
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