zodal at centrum
Sep 17, 2008, 5:16 AM
Post #3 of 3
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Hi,
I have found one solution, but it is not clear. I can find the ticket id in
message that is created.
I have added this code to /Elements/QuickCreate :
<tr class="input-row">
<td class="label"><&|/l&>Customer</&>:</td>
<td colspan="3" class="value"><input type="text" size="50" name="Customer"
/></td>
</tr>
and this part to index.html :
if ( $ARGS{'Customer'} )
{
my @ids = split(' ', $msg); # split message with new ticket
info
my $ticketid = $ids[1]; # get id of newly created
ticket (always on second position)
my $cf_obj = RT::CustomField->new($RT::SystemUser);
my $cf_name = "Customer"; # Name of Custom Field
$cf_obj->LoadByName( Name => $cf_name );
my $Ticket = RT::Ticket->new($session{'CurrentUser'});
$Ticket->LoadById($ticketid);
my ($status, $msg2) = $Ticket->_AddCustomFieldValue(
Field => $cf_name,
Value => $ARGS{'Customer'}
);
push @results, $msg2;
}
I hope this can help or somebody can show me different (clear) way how to do
it.
Thanks,
Z.
Emmanuel Lacour wrote:
>
> On Tue, Jul 01, 2008 at 10:04:04AM -0600, Jonathan Jeppson wrote:
>> Hi,
>>
>> I'm working on adding custom fields to Quick Create on the main page
>> of RT. I've been wading through code, but I'm having a hard time
>> finding how RT saves the values of Custom Fields to tickets.
>>
>> Can anyone shed some light or point me in the right direction?
>>
>
> share/html/Ticket/Create.html call share/html/Ticket/Display.html on
> submit, after some processing, then Display.html do little processing
> and pass args to RT::Interface::Web::CreateTicket which call
> RT:Ticket::Create which create the ticket and add the customfields
> values from args.
>
> my ($status, $msg) = $self->_AddCustomFieldValue(
> [...]
> _______________________________________________
> List info:
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
>
>
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