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Adding Custom Fields to Quick Create

 

 

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jjeppson at mosscodilis

Jul 1, 2008, 9:04 AM

Post #1 of 2 (122 views)
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Adding Custom Fields to Quick Create

Hi,

I'm working on adding custom fields to Quick Create on the main page of RT. I've been wading through code, but I'm having a hard time finding how RT saves the values of Custom Fields to tickets.

Can anyone shed some light or point me in the right direction?

Thanks!
Jon

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elacour at easter-eggs

Jul 1, 2008, 10:09 AM

Post #2 of 2 (116 views)
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Re: Adding Custom Fields to Quick Create [In reply to]

On Tue, Jul 01, 2008 at 10:04:04AM -0600, Jonathan Jeppson wrote:
> Hi,
>
> I'm working on adding custom fields to Quick Create on the main page
> of RT. I've been wading through code, but I'm having a hard time
> finding how RT saves the values of Custom Fields to tickets.
>
> Can anyone shed some light or point me in the right direction?
>

share/html/Ticket/Create.html call share/html/Ticket/Display.html on
submit, after some processing, then Display.html do little processing
and pass args to RT::Interface::Web::CreateTicket which call
RT:Ticket::Create which create the ticket and add the customfields
values from args.

my ($status, $msg) = $self->_AddCustomFieldValue(
[...]
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