torsten.brumm at Kuehne-Nagel
May 27, 2008, 7:45 AM
Views: 1129
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3.8 beta 2 - Ticket Relations / GraphViz Problem/Error
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Hi RT Developers,
Tried out today the actual RT 3.8 Beta, the GraphViz Module for Ticket Relations ends up with the following Error:
Can't locate object method "FILENO" via package "FCGI::Stream" at /usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm line 1118. Stack: [/usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:1118] [/usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:2097] [/usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:2754] [/usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:1434] [/usr/lib/perl5/vendor_perl/5.8.8/GraphViz.pm:1160] [/usr/lib/perl5/vendor_perl/5.8.8/GraphViz.pm:981] [/opt/rt38/share/html/Ticket/Graphs/Elements/ShowGraph:49] [/opt/rt38/share/html/Ticket/Graphs/index.html:57] [/opt/rt38/share/html/autohandler:306] Can't locate object method "FILENO" via package "FCGI::Stream" at /usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm line 1118. Stack: [/usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:1118] [/usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:2216] [/usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:2754] [/usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:1434] [/usr/lib/perl5/vendor_perl/5.8.8/GraphViz.pm:1160] [/usr/lib/perl5/vendor_perl/5.8.8/GraphViz.pm:981] [/opt/rt38/share/html/Ticket/Graphs/Elements/ShowGraph:49] [/opt/rt38/share/html/Ticket/Graphs/index.html:57] [/opt/rt38/share/html/autohandler:306] Stack: [/usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:2320] [/usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:2754] [/usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:1434] [/usr/lib/perl5/vendor_perl/5.8.8/GraphViz.pm:1160] [/usr/lib/perl5/vendor_perl/5.8.8/GraphViz.pm:981] [/opt/rt38/share/html/Ticket/Graphs/Elements/ShowGraph:49] [/opt/rt38/share/html/Ticket/Graphs/index.html:57] [/opt/rt38/share/html/autohandler:306]
Configuration:
Loaded perl modules
Perl v5.8.8 under linux
Apache::Session v1.86;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::Lock::MySQL v1.01;
Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable v1.01;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::MySQL v1.04;
AutoLoader v5.64;
base v2.12;
bytes v1.02;
Cache::Simple::TimedExpiry v0.27;
capitalization v0.03;
Carp v1.04;
CGI v3.37;
CGI::Cookie v1.29;
CGI::Fast v1.07;
CGI::Util v1.5_01;
Class::Container v0.12;
Class::Data::Inheritable v0.08;
Class::Inspector v1.22;
Class::MethodMaker v2.11;
Class::MethodMaker::Engine v2.11;
Class::ReturnValue v0.55;
Class::Struct v0.63;
Clone v0.28;
constant v1.15;
Cwd v3.2701;
Data::Dumper v2.121_08;
Date::Format v2.22;
Date::Parse v2.27;
DBD::mysql v4.006;
DBI v1.602;
DBIx::SearchBuilder v1.53;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.16;
Devel::StackTraceFrame v0.6;
Devel::Symdump v2.08;
Digest::base v1.00;
Digest::MD5 v2.36;
DynaLoader v1.05;
Encode v2.23;
Encode::Alias v2.07;
Encode::Config v2.04;
Encode::Encoding v2.05;
English v1.02;
Errno v1.1;
Exception::Class v1.23;
Exception::Class::Base v1.2;
Exporter v5.62;
Exporter::Heavy v5.62;
Fatal v1.03;
FCGI v0.67;
Fcntl v1.05;
File::Basename v2.74;
File::Glob v1.05;
File::Path v2.04;
File::ShareDir v0.05;
File::Spec v3.2701;
File::Spec::Unix v3.2701;
File::Temp v0.20;
FileHandle v2.01;
FindBin v1.47;
GnuPG::Interface v0.36;
GraphViz v2.03;
HTML::Element v3.23;
HTML::Entities v1.35;
HTML::Formatter v2.04;
HTML::FormatText v2.04;
HTML::Mason v1.39;
HTML::Mason::CGIHandler v1.00;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.56;
HTML::Scrubber v0.08;
HTML::Tagset v3.20;
HTML::TreeBuilder v3.23;
I18N::LangTags v0.35;
integer v1.00;
IO v1.23;
IO::File v1.14;
IO::Handle v1.27;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.1;
IO::WrapTie v2.110;
IPC::Open2 v1.02;
IPC::Open3 v1.02;
IPC::Run v0.80;
List::Util v1.19;
Locale::Maketext v1.12;
Locale::Maketext::Fuzzy v0.10;
Locale::Maketext::Lexicon v0.66;
Locale::Maketext::Lexicon::Gettext v0.16;
Log::Dispatch v2.21;
Log::Dispatch::Base v1.09;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v2.02;
Mail::Field v2.02;
Mail::Field::AddrList v2.02;
Mail::Field::Date v2.02;
Mail::Field::Generic v2.02;
Mail::Header v2.02;
Mail::Internet v2.02;
Mail::Util v2.02;
MIME::Base64 v3.07;
MIME::Body v5.425;
MIME::Decoder v5.425;
MIME::Entity v5.425;
MIME::Field::ContDisp v5.425;
MIME::Field::ConTraEnc v5.425;
MIME::Field::ContType v5.425;
MIME::Field::ParamVal v5.425;
MIME::Head v5.425;
MIME::Parser v5.425;
MIME::QuotedPrint v3.07;
MIME::Tools v5.425;
MIME::Words v5.425;
Module::Versions::Report v1.03;
overload v1.04;
Params::Util v0.31;
Params::Validate v0.89;
POSIX v1.09;
re v0.05;
Regexp::Common v2.120;
Regexp::Common::delimited v2.104;
RT v3.7.82;
RT::Interface::Email v2;
RT::Interface::Web::Request v0.30;
Scalar::Util v1.19;
SelectSaver v1.01;
Socket v1.78;
Storable v2.18;
strict v1.03;
Symbol v1.06;
Sys::Syslog v0.24;
Text::Template v1.44;
Text::Wrapper v1.01;
Time::HiRes v1.9712;
Time::JulianDay v2003.1125;
Time::Local v1.18;
Time::ParseDate v2006.0814;
Time::Timezone v2006.0814;
Time::Zone v2.22;
UNIVERSAL v1.01;
UNIVERSAL::require v0.11;
URI v1.35;
URI::Escape v3.28;
utf8 v1.06;
vars v1.01;
warnings v1.05;
warnings::register v1.01;
XSLoader v0.08;
RT Config
(?-xism:\[.+? #\d+\]) Regexp
(?-xism:\[rt38\-messenger\.int\.kn #\d+\]) Regexp
(?x-ism:^ (?:/+NoAuth/ | /+REST/\d+\.\d+/NoAuth/) ) Regexp
ARRAY(0x946b1cc) QuickCreate, Quicksearch, MyAdminQueues, MySupportQueues, MyReminders, RefreshHomepage
ActiveStatus new, open, stalled
Active_MakeClicky
AmbiguousDayInPast 1
AutoLogoff 0
CanonicalizeOnCreate 0
CommentAddress RT_CommentAddressNotSet
CorrespondAddress RT_CorrespondAddressNotSet
DatabaseHost localhost
DatabaseName rt38
DatabasePassword Password not printed
DatabasePort
DatabaseRTHost localhost
DatabaseType mysql
DatabaseUser rt_user
DateDayBeforeMonth 1
DateTimeFormat DefaultFormat
DefaultSearchResultFormat '<B><A HREF="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
DefaultSummaryRows 10
DevelMode 0
DisableGraphViz 0
EmailFrequency Individual messages
EmailInputEncodings utf-8, iso-8859-1, us-ascii
EmailOutputEncoding utf-8
ExtractSubjectTagMatch Regexp
ExtractSubjectTagNoMatch Regexp
ForwardFromUser 0
FriendlyFromLineFormat "%s via RT" <%s>
FriendlyToLineFormat "%s of rt38-messenger.int.kn Ticket #%s":;
GnuPG Enable, 1, AllowEncryptDataInDB, 0, OutgoingMessagesFormat, RFC
GnuPGOptions homedir, var/data/gpg
HomepageComponents QuickCreate, Quicksearch, MyAdminQueues, MySupportQueues, MyReminders, RefreshHomepage
InactiveStatus resolved, rejected, deleted
LexiconLanguages *
LinkTransactionsRun1Scrip 0
LogDir var/log
LogStackTraces
LogToFileNamed rt.log
LogToScreen info
LogToSyslog debug
LogToSyslogConf
LogoURL /NoAuth/images/bplogo.gif
LoopsToRTOwner 1
MailCommand sendmailpipe
MailParams
MasonParameters
MaxAttachmentSize 10000000
MaxInlineBody 12000
MessageBoxHeight 15
MessageBoxRichText 1
MessageBoxWidth 72
MessageBoxWrap HARD
MinimumPasswordLength 5
NotifyActor 0
OldestTransactionsFirst 0
Organization rt38-messenger.int.kn
OwnerEmail root
RTAddressRegexp ^rt\@example.com$
RecordOutgoingEmail 1
RedistributeAutoGeneratedMessages privileged
SMTPDebug 0
SendmailArguments -oi -t
SendmailBounceArguments -f "<>"
SendmailPath /usr/sbin/sendmail
ShowBccHeader 0
ShowTransactionImages 1
StrictLinkACL 1
Timezone GMT
UseFriendlyFromLine 1
UseFriendlyToLine 0
WebBaseURL http://rt38-messenger.int.kn:80
WebDefaultStylesheet web2
WebFlushDbCacheEveryRequest 1
WebImagesURL /NoAuth/images/
WebNoAuthRegex Regexp
WebPath
WebPort 80
WebSecureCookies 0
WebURL http://rt38-messenger.int.kn:80/
WikiImplicitLinks 0
rtname rt38-messenger.int.kn
RT Variables
RT::BasePath /opt/rt38
RT::BinPath /opt/rt38/bin
RT::EtcPath /opt/rt38/etc
RT::LocalEtcPath /opt/rt38/local/etc
RT::LocalLexiconPath /opt/rt38/local/po
RT::LocalLibPath /opt/rt38/local/lib
RT::LocalPath /opt/rt38/local
RT::LocalPluginPath /opt/rt38/local/plugins
RT::MasonComponentRoot /opt/rt38/share/html
RT::MasonDataDir /opt/rt38/var/mason_data
RT::MasonLocalComponentRoot /opt/rt38/local/html
RT::MasonSessionDir /opt/rt38/var/session_data
RT::SbinPath /opt/rt38/sbin
RT::VERSION 3.7.82
RT::VarPath /opt/rt38/var
Perl configuration
Summary of my perl5 (revision 5 version 8 subversion 8) configuration:
Platform:
osname=linux, osvers=2.6.9-42.0.3.elsmp, archname=i386-linux-thread-multi
uname='linux builder7.centos.org 2.6.9-42.0.3.elsmp #1 smp fri oct 6 06:21:39 cdt 2006 i686 i686 i386 gnulinux '
config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -Dversion=5.8.8 -Dmyhostname=localhost -Dperladmin=root[at]localhost -Dcc=gcc -Dcf_by=Red Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux -Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl=n -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less -isr -Dd_gethostent_r_proto -Ud_endhostent_r_proto -Ud_sethostent_r_proto -Ud_endprotoent_r_proto -Ud_setprotoent_r_proto -Ud_endservent_r_proto -Ud_setservent_r_proto -Dinc_version_list=5.8.7 5.8.6 5.8.5 -Dscriptdir=/usr/bin'
hint=recommended, useposix=true, d_sigaction=define
usethreads=define use5005threads=undef useithreads=define usemultiplicity=define
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=undef use64bitall=undef uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm',
optimize='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables',
cppflags='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -I/usr/include/gdbm'
ccversion='', gccversion='4.1.1 20061011 (Red Hat 4.1.1-30)', gccosandvers=''
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8
alignbytes=4, prototype=define
Linker and Libraries:
ld='gcc', ldflags =' -L/usr/local/lib'
libpth=/usr/local/lib /lib /usr/lib
libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc
perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc
libc=/lib/libc-2.5.so, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version='2.5'
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E -Wl,-rpath,/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE'
cccdlflags='-fPIC', lddlflags='-shared -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -L/usr/local/lib'
Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
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3.8 beta 2 - Ticket Relations / GraphViz Problem/Error
