Andy.Werner at amxinc
May 15, 2008, 8:36 AM
Post #1 of 1
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I've set up a template that is supposed to show a queue name using the {$Ticket->QueueObj->Name} variable, but when the template gets emailed, the queue name is blank.
Here is the template:
Subject: {$Ticket->id} is in the {$Ticket->QueueObj->Name} queue.
<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}>
The ticket {$Ticket->id} is in the {$Ticket->QueueObj->Name} queue. Please move this ticket to its appropriate product queue.
Thanks,
RT Admin
Any suggestions?
Andy Werner
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