Andy.Werner at amxinc
Apr 28, 2008, 8:53 AM
Post #1 of 1
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rt-crontool template suggestions
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I have been working on getting RT::Action::RecordComment to work in a cron job for a while. It seems to me that any action that doesn't require a template will work fine, but when I try to use an action that requires a template, it doesn't work. I think that there is something in my template that isn't right. I am not using a scrip with this cronjob. If I need to use a scrip, please let me know with an example if possible.
Here's my cronjob:
./rt-crontool --search RT::Search::FromSQL --search-arg "id = '1406'" --action RT::Action::RecordComment --template-id 4 -verbose
Here is my template:
RT-Send-Cc: andy.werner[at]amxinc.com
Subject: {$Ticket->id} test.
The ticket {$Ticket->id} is only being used for testing.
Thanks,
RT Admin
Andy Werner
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