ruz at bestpractical
Apr 23, 2008, 6:30 PM
Post #2 of 2
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I think you need to specify --action-arg option to define who you want
to notify. Possible values are Owner, Cc, AdminCc, Requestor and
OtherRecipients. You can use comma separated list as well.
2008/4/23 Andy Werner <Andy.Werner[at]amxinc.com>:
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> I am trying to set up a cron job that records a comment on certain tickets
> based on an SQL search. The comment will be based on a template. So far
> the script won't work. I have been trying to use a simple job so far to see
> if this will work on a single ticket. It appears that the cron jobs are
> running now as I am getting verbose output.
>
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> Here is the job:
>
> /home/amxrt/rt3/bin/rt-crontool --search RT::Search::FromSQL --search-arg
> "id = '1406'" --action RT::Action::Notify --template 18 –verbose
>
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> Here is the output of the job:
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> 1406: Using transaction #48871...Action prepared...
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> The template is the same template in the example for TimedNotifications:
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> Subject: {$Ticket->id} test.
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> RT-Send-Cc: …@....com (fill in email address here)
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> The ticket {$Ticket->id} is only being used for testing.
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> Any help on this would be awesome as I have been staring at this for a long
> time.
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> Andy Werner
> _______________________________________________
> List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
>
>
--
Best regards, Ruslan.
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