helpdesk at esociety
Aug 4, 2000, 4:11 PM
Views: 219
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[esociety.com #20] (helpdesk) Testing... Looking for odd behaviour
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Greetings rt-devel,
We are using this very cool system called Request Tracker from fsck.com.
There is a small problem as you may be able to discern from the headers on
the mail you receive.
The problem:
If a user creates a ticket, as I have here, then attempts to reply to that
ticket (as a queue manipulator) no reply is actually sent. The reason seems
to be that there is no To: header in the packet sent to sendmail.
As well, I find it quite odd that in my /var/log/maillog I get the
interesting error:
Aug 4 15:04:19 myhost sendmail[1580]: gethostbyaddr(172.16.78.1) failed: 1
when I am not attempting to send a CC or a BCC.
If this is a known problem, I'd appreciate a patch. Any light that anyone
can shed on the wierd sendmail error would be great as well.
Thanks,
Tony Plastino
anthonyp [at] esociety
anthonyp [at] esociety wrote (Fri, Aug 4 2000 15:28:55):
> Quite odd, quite odd. I got the BCC copy this time. Now, will this
generate
> another reponse through the system? Or simply record it... Dunno
>
> Tony
>
> "A. R. Plastino III via RT" wrote:
>
> > This time, I've hit the little "envelope" or "reply" icon on the last
> > transaction. I'm CCing odo again and BCCing anthonyp - will this go
through?
> >
> > Hmm,
> >
> > anthonyp wrote (Fri, Aug 4 2000 15:20:10):
> >
> > > This is bizzarre!! I didn't get anything sent to me.
> > >
> > > I'm wondering if this is because I am the one that generated the
ticket??
> > >
> > > Not sure, so I'm CCing odo [at] tarp3 (me at my home network)
> > >
> > > Tony
> >
> > -------------------------------------------- Managed by Request Tracker
>
> --
> (Tony) A. R. Plastino III
> 206 357 3069 - land line
> 425 922 8312 - cell
> anthonyp at eSociety.com
-------------------------------------------- Managed by Request Tracker
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[esociety.com #20] (helpdesk) Testing... Looking for odd behaviour
