RouillardJ at brevard
Jun 18, 2000, 9:08 AM
Post #1 of 1
I just changed the subject of a ticket to better track the next step in the
Subject change notes new not old subject
process. The change was duly noted by
a transaction that said:
Subject changed to chuck greenwood email setup by rouilj
Now the question is: where is the original subject message stored?
Has it been wiped from existance? This is rt 1.0.2. I think a case can be
subject transactions should record the subject being replaced as well as
(maybe instead of)
the new subject. Comments?