Mailing List Archive: Request Tracker: Devel

Quirk with IE 5.00.2614.3500

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grantw at HiWAAY

Mar 1, 2000, 4:57 PM

Post #1 of 3 (828 views)
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Quirk with IE 5.00.2614.3500

I have just begun using a new Micron Millennia PC (Win 98, 2nd ed.)here at
work. I can login and use RT fine. However, if I let it sit for a couple
of minutes and then try to Update Queue Filters, or if I click on Display
Queue it pops me back out to the Login screen. It doesn't matter if I leave
the window up, minimized or in an actual message or on the main list screen.
I thought this was just a glitch in my new machine since 6 other techs
received the same Microns and none can reproduce the problem on their
workstations. In addition, I never had this problem with my last Micron
machine that ran under Win 98, 1st ed.

Here is why I am sending this as a possible bug...

My father just bought a new Dell computer that is also running Win 98, 2nd
ed. I set it up for him and logged into RT to work from home. I logged in
successfully but when I clicked on a Service Ticket # it popped me back out
to the login screen again. I tried a couple more times and even rebooted
and tried again. Same results every time. This is when I started thinking
either the problem was a Windows default setting that was wrong or maybe a
certain scripting conflict within the Windows setup.

Is there a cookie setting or scripting preset that I should look for in my
system that could be set incorrectly that would cause this problem? Other
than this strange quirk I am thoroughly pleased with the RT program.

Thanks for your time!

Regards,
Grant

____________________________
Grant Woodall
Technical Support
http://www.hiwaay.net
HiWAAY Information Services
1-888-244-9229 or (256)533-4296

tobiasb at tobiasb

Mar 1, 2000, 5:29 PM

Post #2 of 3 (801 views)
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Re: Quirk with IE 5.00.2614.3500 [In reply to]

> Is there a cookie setting or scripting preset that I should look for in my
> system that could be set incorrectly that would cause this problem? Other
> than this strange quirk I am thoroughly pleased with the RT program.

So what happens is that you log in, get the queue view, and then whatever
you do (like going into a ticket or setting filter parameters) you get
back to the login screen?

If you look into the FAQ, there are a list of reasons why this can happen.
Feel free to write more if it doesn't help you.

--
Tobias Brox (alias TobiX) - +4722925871 - _urgent_ emails to
sms [at] tobiasb Check our upcoming MMORPG at
http://www.anarchy-online.com/ (Qt) and play multiplayer Spades,
Backgammon, Poker etc for free at http://www.funcom.com/ (Java)

jesse at pallas

Mar 1, 2000, 5:56 PM

Post #3 of 3 (787 views)
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Re: Quirk with IE 5.00.2614.3500 [In reply to]

Have you tried turning on the IE4 hack in the config.pm file?

On Wed, Mar 01, 2000 at 05:57:40PM -0600, Grant Woodall wrote:
> I have just begun using a new Micron Millennia PC (Win 98, 2nd ed.)here at
> work. I can login and use RT fine. However, if I let it sit for a couple
> of minutes and then try to Update Queue Filters, or if I click on Display
> Queue it pops me back out to the Login screen. It doesn't matter if I leave
> the window up, minimized or in an actual message or on the main list screen.
> I thought this was just a glitch in my new machine since 6 other techs
> received the same Microns and none can reproduce the problem on their
> workstations. In addition, I never had this problem with my last Micron
> machine that ran under Win 98, 1st ed.
>
> Here is why I am sending this as a possible bug...
>
> My father just bought a new Dell computer that is also running Win 98, 2nd
> ed. I set it up for him and logged into RT to work from home. I logged in
> successfully but when I clicked on a Service Ticket # it popped me back out
> to the login screen again. I tried a couple more times and even rebooted
> and tried again. Same results every time. This is when I started thinking
> either the problem was a Windows default setting that was wrong or maybe a
> certain scripting conflict within the Windows setup.
>
> Is there a cookie setting or scripting preset that I should look for in my
> system that could be set incorrectly that would cause this problem? Other
> than this strange quirk I am thoroughly pleased with the RT program.
>
> Thanks for your time!
>
> Regards,
> Grant
>
> ____________________________
> Grant Woodall
> Technical Support
> http://www.hiwaay.net
> HiWAAY Information Services
> 1-888-244-9229 or (256)533-4296
>
>
>
> _______________________________________________
> Rt-devel mailing list
> Rt-devel [at] lists
> http://lists.fsck.com/mailman/listinfo/rt-devel
>

--
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