landonstewart at gmail
May 18, 2013, 3:14 PM
Post #1 of 1
(116 views)
Permalink
|
|
Parent/Child relationships for tickets in RT REST
|
|
I'm writing some perl that analyzes new Incident Reports in RTIR and looks
for related Incidents that might already exist. I cannot however figure
out how to link them now because there's no Parent/Child relationship in RT
::Client::REST. Can anyone offer some guidance on what I can do? I'm
about an hour into the coding and this is a major roadblock.
http://search.cpan.org/~jlmartin/RT-Client-REST-0.43/lib/RT/Client/REST.pm
Shows:
link_tickets (src => $id1, dst => $id2, link_type => $type)
Create a link between two tickets. A link type can be one of the following:
- DependsOn
- DependedOnBy
- RefersTo
- ReferredToBy
- HasMember
- MemberOf
Should I have just gone ahead and used LWP or would I still have the same
problem?
--
Landon Stewart <LandonStewart [at] Gmail>
|
