trs at bestpractical
Jul 16, 2012, 6:11 PM
Post #3 of 3
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Re: add attachments from previous txn to reply and comment
[In reply to]
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On 07/16/2012 07:13 AM, Christian Loos wrote:
> Hi RT Developer,
>
> I saw you branch 4.2/attach-from-transactions on github and hope that
> this feature will be available in 4.2.
It needs more polishing, particularly in the UI and display of such
attachments in the history. Hopefully it'll be 4.2.
> I currently writing an extension that brings this feature to 3.8 and 4.0.
FWIW, the 4.2 branch was sponsored by a customer and as part of that
sponsorship we backported the branch as a 4.0 extension. It may be
easier for you to do the same rather than starting from scratch.
> Why are you showing only attachments if you are quoting an reply/comment
> and limit the attachments to that transaction?
A ticket has potentially dozens of attachments, while transactions are
likely to have much less. In addition to UI concerns of a huge
attachment list on the reply/comment page, there's also a significant
performance concern.
On top of that, showing all attachments on the ticket wasn't a
requirement of the sponsor. The sponsor ultimately decided to change
tack after user testing and have us implement a different attachment
solution, so progress on the branch languished.
> The feature request from our users (and some other users on the
> mailinglist) is to present all ticket attachments no matter if you
> quoting an transaction or create an new reply/comment.
As Ruslan suggested, it would be pretty easy to branch from the branch
and add this as an option.
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