falcone at bestpractical
Jun 14, 2012, 2:32 PM
Post #3 of 3
On Thu, Jun 14, 2012 at 08:12:10PM +0000, Andy Jewell wrote:
> You probably need to use the REST api to query and then update tickets with your custom status in a perl script. Call this script from cron.daily to keep it rolling.
You certainly can do this from REST, but it's probably simpler to do
This was answered recently on rt-users with a pointer to appropriate
actions to use.
> On 14 Jun 2012, at 21:07, "Ajunpreet Singh" <ajunpreet [at] gmail> wrote:
> > I have a custom Status, I want it so that if it stays in this custom state for 2 weeks then I want the status to change automatically to resolved.
> > I think this might be possible using cron, but Im not sure where to start.