Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/devel/ en-us (c) Gossamer Threads Inc. All rights reserved. 25 Nov 2009 07:26:44 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/devel/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg Hi, I've configured RT (3.8.5) to authenticate users using LDAP by adding the plugin RT::Authen::ExternalAuth. My problem is that no user is under t 23 Nov 2009 02:00:50 -0800 http://www.gossamer-threads.com/lists/rt/devel/90162 Best Practical Solutions provides unparalleled instruction in how to get the most out of RT. We've been teaching users and administrators how to get t 19 Nov 2009 14:31:25 -0800 http://www.gossamer-threads.com/lists/rt/devel/90171 Hi, I just made the upgrade from 3.6.3 to 3.8.6. After running etc/upgrade/upgrade-mysql-schema.pl I noticed that the CachedGroupMember table coll 18 Nov 2009 06:20:16 -0800 http://www.gossamer-threads.com/lists/rt/devel/90089 Hey guys, I am very new with RT and I need help. I recieve E-mails and in the Subject Line is e.g. the RT #1234 number. Based on this number I would 18 Nov 2009 05:07:22 -0800 http://www.gossamer-threads.com/lists/rt/devel/90088 OK, some times i'm too lazy to check it out, but it is much better to do this. yes it is working. $actions->{'BB 13 Nov 2009 05:05:14 -0800 http://www.gossamer-threads.com/lists/rt/devel/89949 HI, i'm searching for a simple way for our Operating to simply move tickets from Operating Queue to several 2nd level queues. The way via basics->Chan 12 Nov 2009 03:06:28 -0800 http://www.gossamer-threads.com/lists/rt/devel/89931 Hello, I hoping someone can help me understand why a scrip I'm trying to create is not working correctly. Description: MergeBasedOnContent Condition: 09 Nov 2009 12:07:37 -0800 http://www.gossamer-threads.com/lists/rt/devel/89853 Hi RT Developers, i need some help with Module::Install::RTx, i'm trying to create my first RTx, read the whole day the web and came to a point, Modul 09 Nov 2009 07:05:15 -0800 http://www.gossamer-threads.com/lists/rt/devel/89831 Hello, I'm using RT 3.6.9 on a Redhat platform, and we are plannified to use REST capability with PHP interface to let people have some information, 08 Nov 2009 22:33:17 -0800 http://www.gossamer-threads.com/lists/rt/devel/89823 Please find enclosed a series of four patches that incrementally improve (imho :) ) the rtldapimport tool. This is the first time I've submitted pat 03 Nov 2009 12:40:06 -0800 http://www.gossamer-threads.com/lists/rt/devel/89669 I usually have many open tickets.. and I like to go over them at the end of the day to see when I last updated (if at all today) and if I did, update 21 Oct 2009 16:36:41 -0800 http://www.gossamer-threads.com/lists/rt/devel/89426 Hello, I am using 3.6.5 with MySQL. I have a custom field called "County" that has a list of counties in it. Based on what county is selected when 21 Oct 2009 12:08:57 -0800 http://www.gossamer-threads.com/lists/rt/devel/89414 I have one CF with categories and ran the upgrade script. I was not totally sure what to answer to the question of which name to use so I used a new 21 Oct 2009 05:26:53 -0800 http://www.gossamer-threads.com/lists/rt/devel/89399 Is anyone working on updated builds for gentoo for recent 3.8 RT versions? Ted Serreyn 20 Oct 2009 11:46:50 -0800 http://www.gossamer-threads.com/lists/rt/devel/89379 We are happy to announce that RT 3.8.6 is now available. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.8.6.tar.gz h 20 Oct 2009 07:44:55 -0800 http://www.gossamer-threads.com/lists/rt/devel/89371 This was a bit tricky to debug: We kept getting complaints about empty forwards from our RT 3.8.2 / RTIR installations. Testing Forwards manually (/R 20 Oct 2009 07:07:04 -0800 http://www.gossamer-threads.com/lists/rt/devel/89369 Hi, I'm in the process of packaging RTx::EmailCompletion for Debian. However, I've realised that I actually need to extend the plugin loader to cope 20 Oct 2009 03:16:49 -0800 http://www.gossamer-threads.com/lists/rt/devel/89360 Results.rdf should probably be removed, or the code from both Results.rdf and NoAuth/RSS should be consolidated into a common file. The new default i 19 Oct 2009 17:20:43 -0800 http://www.gossamer-threads.com/lists/rt/devel/89352 For the last few weeks, one of my support staff was not getting watcher notifications for one of our queue groups because he was neither in nor out of 19 Oct 2009 12:53:10 -0800 http://www.gossamer-threads.com/lists/rt/devel/89350 [RT 3.8.5] FYI, the Ticket/Modify.html display doesn't show simple "any value" custom field value if that "any value" happens to be "0". Fix: In h 13 Oct 2009 07:45:58 -0800 http://www.gossamer-threads.com/lists/rt/devel/89267 I was trying to modify the RT config setting $HomepageComponents to remove the QuickCreate option, but it wasn't working. Looking at the Elements/MyR 12 Oct 2009 12:44:31 -0800 http://www.gossamer-threads.com/lists/rt/devel/89258 We are happy to announce that RT 3.8.6rc1 is available for download and testing. This release contains numerous bug fixes and performance enhancement 09 Oct 2009 16:06:57 -0800 http://www.gossamer-threads.com/lists/rt/devel/89229 We're starting to ramp up for a 3.8.6 release (aiming for an rc1 shortly). Best Practical recently developed a tool for distributed changelog generati 08 Oct 2009 11:24:24 -0800 http://www.gossamer-threads.com/lists/rt/devel/89191 I'm interested in additing some ACL checking functionality to RTx::EmailCompletion[1] but there doesn't seem to be any existing ACL that corresponds t 08 Oct 2009 08:09:03 -0800 http://www.gossamer-threads.com/lists/rt/devel/89182 Hi, I am in the process of setting up a new RT-3.8.5 server to replace our old 3.4.5 server. While testing some of our custom shell scripts (not scr 07 Oct 2009 08:43:26 -0800 http://www.gossamer-threads.com/lists/rt/devel/89134