Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/devel/ en-us (c) Gossamer Threads Inc. All rights reserved. 16 May 2008 09:24:41 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/devel/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg I've set up a template that is supposed to show a queue name using the {$Ticket->QueueObj->Name} variable, but when the template gets emailed, the que 15 May 2008 08:53:54 -0800 http://www.gossamer-threads.com/lists/rt/devel/74353 pretty strange. add more debugging into your template. 2008/5/15 Andy Werner <Andy.Werner@amxinc.com>: > I've set up a template that is supposed to s 15 May 2008 08:52:18 -0800 http://www.gossamer-threads.com/lists/rt/devel/74352 I've set up a template that is supposed to show a queue name using the {$Ticket->QueueObj->Name} variable, but when the template gets emailed, the que 15 May 2008 08:36:45 -0800 http://www.gossamer-threads.com/lists/rt/devel/74347 We have one queue for customer support issues and one queue for product issues. Often, while diagnosing a customer support issue a linked product is 13 May 2008 21:27:19 -0800 http://www.gossamer-threads.com/lists/rt/devel/74308 Hi, Any more news on this? It didn't work for me, as per my follow up e-mail last week. Thanks. <quote who="Ruslan Zakirov"> > Try the following p 13 May 2008 02:31:16 -0800 http://www.gossamer-threads.com/lists/rt/devel/74293 A change to Admin/Groups/Members.html that appeared somewhere between 3.4.2 and 3.6.5 has introduced a bug. The change in question is the sorting o 12 May 2008 11:33:55 -0800 http://www.gossamer-threads.com/lists/rt/devel/74272 Jesse Vincent wrote: > Given that I don't think you're using RT for cake processing (though I'd > love to hear about it if you are), what do you have 12 May 2008 10:12:45 -0800 http://www.gossamer-threads.com/lists/rt/devel/74270 This is actually a pretty common scenario, I can put it technical context. I have a ticket to install a new customers website in our group. I go to t 12 May 2008 10:00:13 -0800 http://www.gossamer-threads.com/lists/rt/devel/74269 We have the same two issues per ticket problem, but we do also create child tickets for new calls / purchases that need to happen. If we have a tick 12 May 2008 09:39:16 -0800 http://www.gossamer-threads.com/lists/rt/devel/74271 > When I "create a related ticket", I would like it to copy the subject > and maybe the watchers and priority from the original ticket, but pretty > 12 May 2008 09:15:25 -0800 http://www.gossamer-threads.com/lists/rt/devel/74268 Jesse Vincent wrote: > I'd love to hear some more folks input on this one. It's certainly > working as "designed". The infinite loop behavior feels c 12 May 2008 09:07:39 -0800 http://www.gossamer-threads.com/lists/rt/devel/74267 On Mon, 12 May 2008 10:52:00 -0400 Jesse Vincent <jesse@bestpractical.com> wrote: > On May 8, 2008, at 8:34 AM, Jason Long wrote: > > > Thanks, my 12 May 2008 08:32:23 -0800 http://www.gossamer-threads.com/lists/rt/devel/74266 On May 8, 2008, at 8:34 AM, Jason Long wrote: > Thanks, my one major complaint about this feature has been fixed. > > Another bug. The newly created 12 May 2008 07:52:00 -0800 http://www.gossamer-threads.com/lists/rt/devel/74265 Thanks, my one major complaint about this feature has been fixed. Another bug. The newly created ticket copies the links from the original ticket. T 08 May 2008 05:34:39 -0800 http://www.gossamer-threads.com/lists/rt/devel/74194 I've made that change: [Thu May 08 12:39:13 2008] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server rt.localhost:0, exiting... Use of u 08 May 2008 04:44:15 -0800 http://www.gossamer-threads.com/lists/rt/devel/74193 Try the following patch that should fix config: === lib/RT/Config.pm ================================================================== --- lib/RT/Con 08 May 2008 04:02:41 -0800 http://www.gossamer-threads.com/lists/rt/devel/74192 <quote who="Manuel SUBREDU"> > Hi, > > try 'perl /opt/rt3/etc/RT_SiteConfig.pm' and see if perl complains about > something. Maybe is something you mi 08 May 2008 03:28:23 -0800 http://www.gossamer-threads.com/lists/rt/devel/74191 Hi, I've just finished installing this on Centos 5.1 with the following built from source: PostgreSQL 8.3.1 Perl 5.10.0 mod_perl 2.0.4 so I can sho 08 May 2008 03:09:39 -0800 http://www.gossamer-threads.com/lists/rt/devel/74190 We've integrated about 350 changes to RT in the last two months as part of the big push toward RT 3.8.0. Many of those changes were made to integr 07 May 2008 14:05:23 -0800 http://www.gossamer-threads.com/lists/rt/devel/74179 It is indeed messed up. I've got a patch I just put together to hopefully smooth it out. Best, Jesse On May 5, 2008, at 2:17 PM, Jason Long wrote: 05 May 2008 15:20:00 -0800 http://www.gossamer-threads.com/lists/rt/devel/74130 In the Links section of the new interface for RT3.8beta, there are "Create" links next to each link type. This seems to imply that if I click the "C 05 May 2008 11:17:43 -0800 http://www.gossamer-threads.com/lists/rt/devel/74120 I am creating a scrip that sends an email to a user when they create a correspondence or comment and they don't enter a value in the "Time Worked" fie 02 May 2008 15:51:51 -0800 http://www.gossamer-threads.com/lists/rt/devel/74065 All changes should be done in the local tree or they will be gone on upgrade. http://wiki.bestpractical.com/view/CleanlyCustomizeRT Mike Peachey 02 May 2008 11:16:47 -0800 http://www.gossamer-threads.com/lists/rt/devel/74142 Makes sense. Thanks! Andy Werner Help Desk Intern AMX International, INC. (208) 542-8230 andy.werner@amxinc.com -----Original Message----- From: M 02 May 2008 11:09:33 -0800 http://www.gossamer-threads.com/lists/rt/devel/74035 Andy Werner wrote: > Mike, > Thank you for the speedy response! > > One question: Why do I need to remove all objects in the $RTHOME/var/mason_data/o 02 May 2008 11:05:15 -0800 http://www.gossamer-threads.com/lists/rt/devel/74034