Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/devel/ en-us (c) Gossamer Threads Inc. All rights reserved. 16 May 2008 09:25:24 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/devel/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg I've set up a template that is supposed to show a queue name using the {$Ticket->QueueObj->Name} variable, but when the template gets emailed, the que 15 May 2008 08:53:54 -0800 http://www.gossamer-threads.com/lists/rt/devel/74353 I've set up a template that is supposed to show a queue name using the {$Ticket->QueueObj->Name} variable, but when the template gets emailed, the que 15 May 2008 08:36:45 -0800 http://www.gossamer-threads.com/lists/rt/devel/74347 A change to Admin/Groups/Members.html that appeared somewhere between 3.4.2 and 3.6.5 has introduced a bug. The change in question is the sorting o 12 May 2008 11:33:55 -0800 http://www.gossamer-threads.com/lists/rt/devel/74272 On May 8, 2008, at 8:34 AM, Jason Long wrote: > Thanks, my one major complaint about this feature has been fixed. > > Another bug. The newly created 12 May 2008 07:52:00 -0800 http://www.gossamer-threads.com/lists/rt/devel/74265 We've integrated about 350 changes to RT in the last two months as part of the big push toward RT 3.8.0. Many of those changes were made to integr 07 May 2008 14:05:23 -0800 http://www.gossamer-threads.com/lists/rt/devel/74179 In the Links section of the new interface for RT3.8beta, there are "Create" links next to each link type. This seems to imply that if I click the "C 05 May 2008 11:17:43 -0800 http://www.gossamer-threads.com/lists/rt/devel/74120 I am creating a scrip that sends an email to a user when they create a correspondence or comment and they don't enter a value in the "Time Worked" fie 02 May 2008 15:51:51 -0800 http://www.gossamer-threads.com/lists/rt/devel/74065 I'm trying to make some changes to the RT website. Specifically, I'm trying to add a JavaScript to the "update ticket" screen. I don't know what fil 02 May 2008 10:51:45 -0800 http://www.gossamer-threads.com/lists/rt/devel/74031 I'm asking here to make sure I'm not reinventing the wheel before I go forth and create new code. I have a need for producing a daily report on our 01 May 2008 23:39:59 -0800 http://www.gossamer-threads.com/lists/rt/devel/74028 Hi all, I'm having problems working with the RT::Date module. RT internal dates like Created and Due Date are working correctly, but the dates I wor 29 Apr 2008 10:31:25 -0800 http://www.gossamer-threads.com/lists/rt/devel/73940 Hi, I have spatially enabled our RT instance - users can assign location based custom fields to tickets and then plot search results on a map. I have 28 Apr 2008 16:15:47 -0800 http://www.gossamer-threads.com/lists/rt/devel/73923 I have been working on getting RT::Action::RecordComment to work in a cron job for a while. It seems to me that any action that doesn't require a tem 28 Apr 2008 08:53:11 -0800 http://www.gossamer-threads.com/lists/rt/devel/73911 I am trying to set up a cron job that records a comment on certain tickets based on an SQL search. The comment will be based on a template. So far t 25 Apr 2008 11:36:58 -0800 http://www.gossamer-threads.com/lists/rt/devel/73891 I have been looking through RT and I have not been able to find this simple filter. Is this something that has to be coded? I would think RT could f 25 Apr 2008 07:56:02 -0800 http://www.gossamer-threads.com/lists/rt/devel/73886 Hi all, If you use the shredder plugin in RT 3.7.82 and select the Ticket plugin and do a search without providing any further arguments you get an 24 Apr 2008 06:36:59 -0800 http://www.gossamer-threads.com/lists/rt/devel/73847 > Ruslan has rolled the tarball for the first Beta release of RT 3.8. > > RT 3.7.80 isn't recommended for production use, but feedback is > appre 24 Apr 2008 04:56:22 -0800 http://www.gossamer-threads.com/lists/rt/devel/73838 I am trying to set up a cron job that records a comment on certain tickets based on an SQL search. The comment will be based on a template. So far t 23 Apr 2008 07:31:06 -0800 http://www.gossamer-threads.com/lists/rt/devel/73779 RT 3.6.5, Oracle 9i I discovered a bug in html/Admin/Groups/Modify.html that causes a performance problem. In our RT, if we go to Config -> Admin -> 22 Apr 2008 09:17:48 -0800 http://www.gossamer-threads.com/lists/rt/devel/73727 I am trying to set up some cron jobs in rt-crontool but it seems like nothing happens when I set up the jobs. I tried looking at the log file in rt3/ 22 Apr 2008 09:16:08 -0800 http://www.gossamer-threads.com/lists/rt/devel/73726 Just a note to all to say you are now free to upgrade Net::LDAP to the latest version available on CPAN again as the critical bug that cause v0.35 t 22 Apr 2008 01:25:51 -0800 http://www.gossamer-threads.com/lists/rt/devel/73719 Hi everyone, I would like to take some of your time to inquire about the following and I will appreciate if someone could help. I am using 14 Apr 2008 14:34:19 -0800 http://www.gossamer-threads.com/lists/rt/devel/73612 To enable due dates entry in the SelfService interface and while viewing the basics of a ticket, I've made a number of modifications. One is to the Da 13 Apr 2008 21:53:30 -0800 http://www.gossamer-threads.com/lists/rt/devel/73475 I have discovered a critical bug in Net::LDAP 0.35 and submitted the following ticket to the developer: http://rt.cpan.org/Ticket/Display.html?id=348 11 Apr 2008 07:52:55 -0800 http://www.gossamer-threads.com/lists/rt/devel/73432 In 3.7, on the Edit-People screen, the "Add new watchers" label is appearing to the right of the "Find groups whose" boxes, instead of on its own line 11 Apr 2008 05:36:23 -0800 http://www.gossamer-threads.com/lists/rt/devel/73428 Looks good. Jason >>> "Ruslan Zakirov" <ruz@bestpractical.com> 4/10/08 4:56 PM >>> done with find html/ -type f | xargs perl -i -pwe 's/(\w")<%/$1 <% 11 Apr 2008 05:23:34 -0800 http://www.gossamer-threads.com/lists/rt/devel/73427 Hi RT Developers, Just got a strange error from CLI (rt). If you use rt cli to grab information from a ticket: Use of uninitialized value in split a 11 Apr 2008 02:17:39 -0800 http://www.gossamer-threads.com/lists/rt/devel/73422 applied, thanks. 2008/4/11 Jason Long <jlong@messiah.edu>: > This patch contains fix for output like this: > > <label class="horizontal" for="NewRe 10 Apr 2008 13:47:48 -0800 http://www.gossamer-threads.com/lists/rt/devel/73406 This patch contains fix for output like this: <label class="horizontal" for="NewReminder-Subject" >Subject:</label> <input type="text" size="15" 10 Apr 2008 13:01:14 -0800 http://www.gossamer-threads.com/lists/rt/devel/73404 This patch continues with more XHTML cleanups. --- html/Admin/Elements/SelectCustomFieldLookupType | 2 +- html/Admin/Elements/SelectCustomFieldT 10 Apr 2008 13:01:08 -0800 http://www.gossamer-threads.com/lists/rt/devel/73403 This patch finds a bunch of places where uppercase HTML attributes were used and replaces them with the XHTML lowercase equivalents. --- html/Admin/ 10 Apr 2008 13:01:02 -0800 http://www.gossamer-threads.com/lists/rt/devel/73402 Folks, I've been debugging my RTIR installation regarding GnuPG (my main error turned out to be the missing Set(@MailPlugins, 'Auth::MailFrom', 'Aut 07 Apr 2008 07:29:17 -0800 http://www.gossamer-threads.com/lists/rt/devel/73246 When we send an outgoing email and encode according to EmailOutputEncoding option we have to re-encode back to utf-8 to store OutgoingRecord in the D 03 Apr 2008 20:18:49 -0800 http://www.gossamer-threads.com/lists/rt/devel/73184 Hi there, I'm trying to use the RT2.0-to-RT3.0 tool to migrate an rt2 database off an old machine running postgres onto a new freebsd 6 server runn 31 Mar 2008 08:41:06 -0800 http://www.gossamer-threads.com/lists/rt/devel/73041 I am getting the following error on my implementation of RT. any suggestions? Is RT not friendly with Perl 5.8.5. -Mark ---------------------------- 31 Mar 2008 06:06:47 -0800 http://www.gossamer-threads.com/lists/rt/devel/73037 Hi, I'd like to announce rtconsole (RT::Clien::Console on CPAN). It's a ncurses (text only) based interface for RT. It uses the REST API, and POE. V 25 Mar 2008 04:59:32 -0800 http://www.gossamer-threads.com/lists/rt/devel/72844 Hello, There's some way to disable a global scrip in a queue or overwrite it with a queue specific scrip? Tks, Wagner Sartori Junior -- View this 24 Mar 2008 14:32:18 -0800 http://www.gossamer-threads.com/lists/rt/devel/72826 Dear RT users/developpers, I made a web page to track the translations status of RT releases: http://rt-i18n.easter-eggs.org/ this page is update 19 Mar 2008 08:33:40 -0800 http://www.gossamer-threads.com/lists/rt/devel/72742 Hello, I added some more fields to USERS table, I overwrote _Value and I add _LocalAccessible to RT::User. I made these changes in \opt\RT3\lib\RT\Us 12 Mar 2008 14:34:35 -0800 http://www.gossamer-threads.com/lists/rt/devel/72594 Afternoon everyone. For those that don't know, I have dedicated a lot of time recently to creating a new External Authentication system as an extens 11 Mar 2008 05:55:26 -0800 http://www.gossamer-threads.com/lists/rt/devel/72540 Greetings! The application process for Google Summer of Code 2008 - (http://code.google.com/soc/2008/) - has started. For those who don't know, this 10 Mar 2008 17:34:38 -0800 http://www.gossamer-threads.com/lists/rt/devel/72536 Ruslan has rolled the tarball for the first Beta release of RT 3.8. The changelog appears below. Most of the infrastructure-level changes we expect 06 Mar 2008 10:57:16 -0800 http://www.gossamer-threads.com/lists/rt/devel/72475 Has anyone come across this error when trying to do a BulkAbandon on a group of [RTIR] tickets: System error error: Can't call method "Cur 05 Mar 2008 09:12:58 -0800 http://www.gossamer-threads.com/lists/rt/devel/72430 Hi, I've been trawling through the archived posts here today and I've worked out how to do a callback but I've come across something which I'm not su 26 Feb 2008 15:53:28 -0800 http://www.gossamer-threads.com/lists/rt/devel/72292 Hello all, I may be misinterpreting the documentation, but it appears to be that RT is not behaving as documented with respect to the ShowSavedSearc 26 Feb 2008 15:40:56 -0800 http://www.gossamer-threads.com/lists/rt/devel/72291 Since the MessageId is stored in a field in the Attachments table, I assume that someone thought it'd be useful to be able to search on that field. 26 Feb 2008 13:57:43 -0800 http://www.gossamer-threads.com/lists/rt/devel/72286 [.For the non-Russian speakers in the audience: We're pleased to announce request-tracker.ru, a community dedicated to the Russian- language RT c 20 Feb 2008 10:53:07 -0800 http://www.gossamer-threads.com/lists/rt/devel/72102 Hi, This is what I want to do in my template, in pseudo code: If Multi-value CF 1 has at least one value Iterate over all values in CF 1 15 Feb 2008 13:25:16 -0800 http://www.gossamer-threads.com/lists/rt/devel/71991 I'm having trouble here. I've written & cribbed code for connecting to an external MySQL database and for reading site config info into variable and 12 Feb 2008 02:53:02 -0800 http://www.gossamer-threads.com/lists/rt/devel/71896 Morning all, As of Friday, I've just put the finishing touches together on v0.1 of my custom external MySQL authentication module. Hopefully 11 Feb 2008 02:18:30 -0800 http://www.gossamer-threads.com/lists/rt/devel/71847 Hello We are running RT 3.6.1 in a webcluster (via LVS) with 2 nodes and PostgreSQL 8.2 as the database backend. We can see that there are not data 08 Feb 2008 01:02:00 -0800 http://www.gossamer-threads.com/lists/rt/devel/71779 I just upgraded our development RT from 3.6.5 to 3.6.6. In the process SearchBuilder was upgraded to 1.51. And reapplied the priority-labels patch f 30 Jan 2008 09:33:41 -0800 http://www.gossamer-threads.com/lists/rt/devel/71418 When generating a date-based chart from a search result (for example, with a ResolvedMonthly grouping), the _FieldToFunction subroutine in Lib/RT/Repo 28 Jan 2008 12:49:07 -0800 http://www.gossamer-threads.com/lists/rt/devel/71366 Dear list, Thanks a lot for past assistance. Now I was wondering what the best way would be to go about pulling the entire first email from a Ticket 24 Jan 2008 22:10:01 -0800 http://www.gossamer-threads.com/lists/rt/devel/71234 Hello, I updated my RT installation to 3.6.6 and the owner field in the new ticket screen just show nobody. I reverted to 3.6.5 until the bugfix is 23 Jan 2008 22:42:10 -0800 http://www.gossamer-threads.com/lists/rt/devel/71216 I noticed that Admin/CustomFields/GroupRights.html has the ACL update code inline, whereas the other Group Rights pages use the ProcessACLChanges m 22 Jan 2008 12:47:24 -0800 http://www.gossamer-threads.com/lists/rt/devel/71209 This is what I get for basing a release announcement on the annoucement for the Release Candidate. RT 3.6.6 FINAL is now availabe. And rest assured t 22 Jan 2008 09:35:09 -0800 http://www.gossamer-threads.com/lists/rt/devel/71194 I've just rolled a second rc of RT 3.6.6. It would likely be 3.6.6, but I'm about to run away to Portugal for a week's holiday and big releases right 22 Jan 2008 09:11:58 -0800 http://www.gossamer-threads.com/lists/rt/devel/71193 2008 RT Training As the creators of RT, Best Practical Solutions, LLC are the acknowledged leader in RT training. We provide unparalleled instru 18 Jan 2008 11:34:29 -0800 http://www.gossamer-threads.com/lists/rt/devel/71178 I have a bunch of custom fields. Those fields have particular types (dates, fixed-format text, multivalued, etc). What I'm interested in doing is ha 17 Jan 2008 06:50:02 -0800 http://www.gossamer-threads.com/lists/rt/devel/71094 Hello, RT developers ! At the German Perl Workshop in Erlangen next month I'll talking about automating and integrating RT through the REST interfac 17 Jan 2008 05:01:50 -0800 http://www.gossamer-threads.com/lists/rt/devel/71088 Tickets created from email with attachments something like: --------------080002000901040106020609 Content-Type: message/rfc822; name="attachment.em 16 Jan 2008 10:02:22 -0800 http://www.gossamer-threads.com/lists/rt/devel/71064 I've just released RT 3.6.6rc3 - the two salient changes are 1) a fix for non-ascii mail. rc1 or rc2 introduced a content-type bug 2) a small change 15 Jan 2008 09:26:39 -0800 http://www.gossamer-threads.com/lists/rt/devel/71029 I am considering adapting RT to manage an email helpline. Not a technical helpline, but a crisis / mental health / support helpline. Volunteer helpli 11 Jan 2008 22:04:25 -0800 http://www.gossamer-threads.com/lists/rt/devel/70940 [RT 3.6.5, Oracle 9.2, Solaris] Bug in ticket custom field update. The custom field is a 'select one value' and the CF values have values in the Cat 11 Jan 2008 13:14:47 -0800 http://www.gossamer-threads.com/lists/rt/devel/70931 Grob, Mark - Nick wrote: > I am trying to figure out an issue with production verison of > ops.nick.com. > > Do you know off hand were the setting for 11 Jan 2008 08:23:01 -0800 http://www.gossamer-threads.com/lists/rt/devel/70923 Erm, might have been useful for me to include that this is for RT 3.6.5. Ian Ian Norton Mail & Systems Support University of Lancaster _____________ 09 Jan 2008 09:32:08 -0800 http://www.gossamer-threads.com/lists/rt/devel/70884 Hi All, Attached is a patch to provide global defaults for both the homepage refresh interval and the tickets listing refresh interval. Copy share/h 09 Jan 2008 09:30:54 -0800 http://www.gossamer-threads.com/lists/rt/devel/70885 I am trying to figure out an issue with production verison of ops.nick.com. Do you know off hand were the setting for including CCs is set? I checked 09 Jan 2008 08:36:32 -0800 http://www.gossamer-threads.com/lists/rt/devel/70876 Hello! I installed RT3.6.6RC2 yesterday, and I noticed today that some of the mails sended by RT are broken. The effect differs in different MUA. In 09 Jan 2008 06:32:44 -0800 http://www.gossamer-threads.com/lists/rt/devel/70870 -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi, I recently written a extention for RT and I have a problem. How should I create the schema for Pos 08 Jan 2008 11:17:20 -0800 http://www.gossamer-threads.com/lists/rt/devel/70851 Hi folks, I'm a newbie to RT and have been working the last several days (actually about a week) with no luck. I am trying (per a user's request) to 07 Jan 2008 07:41:35 -0800 http://www.gossamer-threads.com/lists/rt/devel/70802 Just a small patch to align the Cc and AdminCc labels correctly on the ticket create page. Steve --- share/html/Ticket/Create.html 2007-04-24 04 Jan 2008 12:53:07 -0800 http://www.gossamer-threads.com/lists/rt/devel/70789 Consider this an early draft. Applicable against 3.6-RELEASE. If it seems useful, but needs some improvement, just let me know. This patch adds a tab 03 Jan 2008 13:34:37 -0800 http://www.gossamer-threads.com/lists/rt/devel/70777 I've just rolled a second rc of RT 3.6.6. It would likely be 3.6.6, but I'm about to run away to Portugal for a week's holiday and big releases right 29 Dec 2007 12:48:12 -0800 http://www.gossamer-threads.com/lists/rt/devel/70749 I just started using the RT(v3.6.3) command line interface for scripting purposes and was wondering why it doesn't make use of return values at all, m 21 Dec 2007 08:47:10 -0800 http://www.gossamer-threads.com/lists/rt/devel/70647 Hi, I upgraded from RT2 to RT3 and used the package RT-Extension-RT2toRT3-1.26 to migrate my RT2 database to RT3. It seems to have migrated the da 19 Dec 2007 10:44:34 -0800 http://www.gossamer-threads.com/lists/rt/devel/70608 Hello I want to begin develop some new functions for RT, but I am looking information about the RT API. I read the book, and I am subscribed to th 14 Dec 2007 03:23:08 -0800 http://www.gossamer-threads.com/lists/rt/devel/70524 Hi all, I've stumbled upon weird-looking error messages which actually originated from a copy & paste error in RT.pm. To be more specific, $SITE_CO 13 Dec 2007 07:52:09 -0800 http://www.gossamer-threads.com/lists/rt/devel/70491 I tried to fix it but was not able to do it. On Firefox at least, on this page, the to buttons (reset, modify members) don't use the CSS, they uses tr 10 Dec 2007 09:25:28 -0800 http://www.gossamer-threads.com/lists/rt/devel/70399 here is a patch against 3.6.5 to update french transaltion. -- Emmanuel Lacour ------------------------------------ Easter-eggs 44-46 rue de l'Ouest 10 Dec 2007 09:10:32 -0800 http://www.gossamer-threads.com/lists/rt/devel/70398 here is a patch against 3.6.5 which add translation support for this page. -- Emmanuel Lacour 10 Dec 2007 09:07:29 -0800 http://www.gossamer-threads.com/lists/rt/devel/70397 Here is a patch against 3.6.5 to support date format for customfields (with link to calendar, search capabilities and input validation). I had to mod 10 Dec 2007 03:20:32 -0800 http://www.gossamer-threads.com/lists/rt/devel/70389 Actually in Approvals/index.html, the submit button label is "Show Approvals" which doesn't reflect it's use (can be used to filter approvals as well 10 Dec 2007 03:17:27 -0800 http://www.gossamer-threads.com/lists/rt/devel/70388 looking for some guidance. I have tried numerous versions of scrips , approaches and examples that I have found thanks to this list, but I just can't 06 Dec 2007 11:08:50 -0800 http://www.gossamer-threads.com/lists/rt/devel/70337 Hello, We've finally gotten around to working with RT 3.6, and it's cool that on the bulk update screen you can now update custom fields. I'd like 06 Dec 2007 10:38:29 -0800 http://www.gossamer-threads.com/lists/rt/devel/70336 RT 3.6.5 - not a bug, but a suggested minor enhancement. On the create/modify scrips page, these three patches order the drop-down lists of conditio 06 Dec 2007 09:32:14 -0800 http://www.gossamer-threads.com/lists/rt/devel/70330 RT 3.6.5. Ticket attribute values in spreadsheet download are not localized. This came up as an issue for us as we have use localization to rename 05 Dec 2007 14:05:49 -0800 http://www.gossamer-threads.com/lists/rt/devel/70322 RT 3.6.5 - the way the 'Search' and 'New Ticket In' controls are laid out breaks the convention that the alphabetical key to the actions hash define 05 Dec 2007 13:55:15 -0800 http://www.gossamer-threads.com/lists/rt/devel/70321 Hi, I wonder if anyone on this list can point me in the right direction for what I'm about to try: 1. Port our RT onto a new piece of hardw 04 Dec 2007 16:31:53 -0800 http://www.gossamer-threads.com/lists/rt/devel/70289 Dear RT Devel Group, I am trying to create an additional button to quickly and easily mark something as Spam in our current infrastructure (a Custom 03 Dec 2007 14:49:38 -0800 http://www.gossamer-threads.com/lists/rt/devel/70239 I'm pleased to announce the first release candidate of RT 3.6.6. This release focuses mostly on performance improvements. The _big_ changes are: * C 03 Dec 2007 13:37:49 -0800 http://www.gossamer-threads.com/lists/rt/devel/70231 Dear mailinglist, It seems that i have found a bug in the SavedSearch feature. I have already written to the user mailinglist, but not yet received a 03 Dec 2007 04:18:54 -0800 http://www.gossamer-threads.com/lists/rt/devel/70213 Hi. The attached patch allows to configure to use memcached as session storage for rt. Example snippet for RT_SiteConfig.pm: Set($WebSessionClass, 03 Dec 2007 02:09:50 -0800 http://www.gossamer-threads.com/lists/rt/devel/70212 Hi, I updated the Japanese translation file for RT-3.x. As size limitation of rt-devel list, I upload it: http://chi.iii.u-tokyo.ac.jp/wp-content/up 01 Dec 2007 05:50:12 -0800 http://www.gossamer-threads.com/lists/rt/devel/70189 Hi all (For those on -devel, this is essentially the same post as late last week but with minor changes) PAM - http://www.kernel.org/pub/linux/libs/ 29 Nov 2007 09:47:41 -0800 http://www.gossamer-threads.com/lists/rt/devel/70126 Hi all I've just coded up an extension to RT to allow it to authenticate using PAM (on a Linux system or other system where PAM is available, at leas 19 Nov 2007 08:44:20 -0800 http://www.gossamer-threads.com/lists/rt/devel/69915 Hey, guys. I've committed quite major change to ACL check Principals.pm that: 1) split queries, but makes them more effective 2) adds additional cach 18 Nov 2007 15:24:00 -0800 http://www.gossamer-threads.com/lists/rt/devel/69888 RT seems to be generating a huge amount of database traffic. After investigating, we found that most of the queries were because the static content (e 18 Nov 2007 14:10:09 -0800 http://www.gossamer-threads.com/lists/rt/devel/69886 Hello, In RT 3.6.5, /Admin/Queues/Modify.html, there are still references to the session cache of queues with key "create_in_queues". This is a le 15 Nov 2007 13:39:08 -0800 http://www.gossamer-threads.com/lists/rt/devel/69858 Is there a reason that the schema creation scripts do not spec constraints? Most of the db's seem to have the foreign key constraint ability, and tho 12 Nov 2007 14:19:56 -0800 http://www.gossamer-threads.com/lists/rt/devel/69786