Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/devel/ en-us (c) Gossamer Threads Inc. All rights reserved. 04 Jul 2009 14:08:36 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/devel/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg > > > First of all, my apologies if I am positing to the wrong list. > > I just installed the latest version of RT 3.8.4 on a dev box at work > (Red 02 Jul 2009 18:47:50 -0800 http://www.gossamer-threads.com/lists/rt/devel/86993 We're currently in the process of migrating all of Best Practical's public Subversion repositories from Subversion to git. Alex Vandiver has been wo 30 Jun 2009 09:21:59 -0800 http://www.gossamer-threads.com/lists/rt/devel/86923 Heya, We've currently planning on shifting RT's repository from Subversion to Git. I've completed a preliminary version of the conversion, and have 24 Jun 2009 12:20:14 -0800 http://www.gossamer-threads.com/lists/rt/devel/86811 I seem to be having trouble figuring out how to create the inc::Module::Install using Module::Install::RTx, despite reading the README, POD, and the 23 Jun 2009 14:27:34 -0800 http://www.gossamer-threads.com/lists/rt/devel/86779 Please find attached a patch for RT-Extension-ResetPassword. This patch corrects two spots that do not build links correctly. The links now obey $RT 23 Jun 2009 08:24:28 -0800 http://www.gossamer-threads.com/lists/rt/devel/86769 subscribe 22 Jun 2009 05:40:28 -0800 http://www.gossamer-threads.com/lists/rt/devel/86743 Hi, I'm new to RT and I could use some help if possible. I already have sent this to the users list but don't know if it was the right place. I'm try 18 Jun 2009 01:37:42 -0800 http://www.gossamer-threads.com/lists/rt/devel/86680 I am sure this may be a little basic for the developers list, but no-one on the users' seems to have any idea... In RT 3.6.4, I had the following 17 Jun 2009 09:51:08 -0800 http://www.gossamer-threads.com/lists/rt/devel/86661 [.Pardon me if this is the wrong place for this - I asked on rt-users a few days ago but had no response] Is there any way to override the RT::Tick 17 Jun 2009 08:10:32 -0800 http://www.gossamer-threads.com/lists/rt/devel/86660 We are happy to announce that RTFM 2.4.2 is now ready for download It includes a number of bugfixes and an important compatibility fix which you need 11 Jun 2009 08:28:36 -0800 http://www.gossamer-threads.com/lists/rt/devel/86537 We are happy to announce that RT 3.8.4 is now available. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.8.4.tar.gz h 10 Jun 2009 15:35:31 -0800 http://www.gossamer-threads.com/lists/rt/devel/86498 We are happy to announce that RT 3.6.8 is now available. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.6.8.tar.gz h 10 Jun 2009 14:51:31 -0800 http://www.gossamer-threads.com/lists/rt/devel/86497 We are happy to announce that RT 3.8.3rc1 is now available for testing. You can download it from: http://download.bestpractical.com/pub/rt/devel/rt-3 08 Jun 2009 09:29:36 -0800 http://www.gossamer-threads.com/lists/rt/devel/86412 Dear developers, I am in the process of setting up RT 3.8.3. The LDAP server I am working with requires a client certificate when using TLS, so I h 05 Jun 2009 07:27:37 -0800 http://www.gossamer-threads.com/lists/rt/devel/86357 Peter, I'll look into it during the next week. Can you restore your previous RT version until then? -Todd On Wed, Jun 3, 2009 at 5:46 PM, Peter C. 04 Jun 2009 11:40:28 -0800 http://www.gossamer-threads.com/lists/rt/devel/86319 RTFM 2.4.2rc1 is now ready for testing. It includes a number of bugfixes and an important compatibility fix which you need to use RTFM with RT 3.8.3 01 Jun 2009 17:34:49 -0800 http://www.gossamer-threads.com/lists/rt/devel/86159 We are happy to announce that RT 3.8.3 is now available. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.8.3.tar.gz 27 May 2009 13:08:57 -0800 http://www.gossamer-threads.com/lists/rt/devel/86025 Developers, Is there a place in RT where I can add logging to see what exactly RT is getting when it receives a REST request? Re a place where I can 27 May 2009 09:51:11 -0800 http://www.gossamer-threads.com/lists/rt/devel/86014 Hi, First patch is to allow 'Not set' or 'NULL' entry into the date fields. The second patch is connected with the 'not set' search on date fields 23 May 2009 11:00:10 -0800 http://www.gossamer-threads.com/lists/rt/devel/85951 I first posted the message below to rt-users thinking I was doing something wrong in my application's PHP code that is trying to submit a REST request 22 May 2009 11:28:05 -0800 http://www.gossamer-threads.com/lists/rt/devel/85930 We are happy to announce that RT 3.8.3rc2 is now available for testing. This is a minor update containing a warning fix and merging in updated transl 20 May 2009 07:58:18 -0800 http://www.gossamer-threads.com/lists/rt/devel/85846 Hello we are running RT for our company's day to day request handling, and customer center issue logging. We want to migrate RT DB to a new machine ( 19 May 2009 06:40:58 -0800 http://www.gossamer-threads.com/lists/rt/devel/85809 We are happy to announce that RT 3.8.3rc1 is now available for testing. You can download it from: http://download.bestpractical.com/pub/rt/devel/rt-3 18 May 2009 14:12:49 -0800 http://www.gossamer-threads.com/lists/rt/devel/85797 I did look over the mailing list, and didn't see much that indicated any discussion about this. As such, I spent some time making a conversion tool t 18 May 2009 11:15:33 -0800 http://www.gossamer-threads.com/lists/rt/devel/85790 First and foremost, I use 3.6.5 since that's what exists in Ubuntu Hardy's repository. Essentially what happens is I can use RT for an extended perio 15 May 2009 14:17:16 -0800 http://www.gossamer-threads.com/lists/rt/devel/85769 Hello all, I was about to describe here how I did the notifications in my RT instance, including an ugly patch, but I created instead a wiki page for 12 May 2009 04:31:45 -0800 http://www.gossamer-threads.com/lists/rt/devel/85680 On Sat, May 09, 2009 at 12:59:24AM +0400, Ruslan Zakirov wrote: > Emmanuel, there is no such thing as original encoding for headers. > Anything not as 09 May 2009 01:37:53 -0800 http://www.gossamer-threads.com/lists/rt/devel/85637 Emmanuel, there is no such thing as original encoding for headers. Anything not ascii is illegal in the head. Even the message has been in some encodi 08 May 2009 13:59:24 -0800 http://www.gossamer-threads.com/lists/rt/devel/85614 Hi, Is there a way to display the body tickets in a constant width font? We tried modifying html/NoAuth/webrt.css with out success. SPAN.message { f 08 May 2009 13:48:30 -0800 http://www.gossamer-threads.com/lists/rt/devel/85612 Shouldn't we encode according to outgoing encoding we define in the config? And do it using the method we use for other outgoing emails. This should b 08 May 2009 13:42:15 -0800 http://www.gossamer-threads.com/lists/rt/devel/85611 Hi, One of our users was customising his search preferences, and wanted to add a <blank> into the output format. One already exists in the default fo 08 May 2009 09:24:43 -0800 http://www.gossamer-threads.com/lists/rt/devel/85601 For folks who have been helping us out with translation updates on Launchpad: https://translations.launchpad.net/rt/3.8/+pots/rt we appreciate the 07 May 2009 13:53:51 -0800 http://www.gossamer-threads.com/lists/rt/devel/85587 For those who like gitweb, I configured one with clones of main RT trunks here: http://rt.easter-eggs.org/git/ update is done every 10 minutes. 07 May 2009 06:37:44 -0800 http://www.gossamer-threads.com/lists/rt/devel/85579 Hi, one of the features requested on our installation of RT has been to be able to manage some global options, like ParseNewMessageForTicketCcs, on a 04 May 2009 21:20:32 -0800 http://www.gossamer-threads.com/lists/rt/devel/85395 Please do not CC both rt-users and rt-devel for a single post. Pick one list or the other. _______________________________________________ List info: 02 May 2009 14:02:00 -0800 http://www.gossamer-threads.com/lists/rt/devel/85344 The rt cli from 2001 does not require a password to get the content of a ticket. So running it as part of a cron is not a problem To get the content 02 May 2009 13:20:46 -0800 http://www.gossamer-threads.com/lists/rt/devel/85343 Hello! Just starting to look into RT again after a few years away (yeah, it seems like everywhere I go we start using IT. Coincidence? I think not. 01 May 2009 11:29:04 -0800 http://www.gossamer-threads.com/lists/rt/devel/85323 Your settings are wrong. 404 error is page not found. On Fri, May 1, 2009 at 6:59 PM, Asif Iqbal <vadud3@gmail.com> wrote: > /opt/rt3/bin/rt list -t 01 May 2009 09:09:46 -0800 http://www.gossamer-threads.com/lists/rt/devel/85314 /opt/rt3/bin/rt list -t ticket "queue='syshelp' and status !='resolved' and owner='nobody'" Query:queue='syshelp' and status !='resolved' and owner='n 01 May 2009 07:59:29 -0800 http://www.gossamer-threads.com/lists/rt/devel/85303 How do I place a company logo on the top left corner on RT 3.8.2 ? Also how do I place a icon next the URL in the url box of the browser so it surviv 30 Apr 2009 14:22:19 -0800 http://www.gossamer-threads.com/lists/rt/devel/85287 3.8's mailgate dowsn't allow you to create a ticket with a requestor. On Fri, May 1, 2009 at 1:01 AM, Asif Iqbal <vadud3@gmail.com> wrote: > The upgr 30 Apr 2009 14:06:38 -0800 http://www.gossamer-threads.com/lists/rt/devel/85266 The upgraded RT 3.8.2 is failing with rt-mailgate. The original installation works just fine. What am I missing? (iqbala)@qmail:~$ echo this is a tes 30 Apr 2009 14:01:52 -0800 http://www.gossamer-threads.com/lists/rt/devel/85265 On Tue, Nov 18, 2008 at 6:33 AM, Tim Cutts <tjrc@sanger.ac.uk> wrote: > > On 17 Nov 2008, at 10:34 pm, Asif Iqbal wrote: > > Do I upgrade from RT 3. 28 Apr 2009 10:45:26 -0800 http://www.gossamer-threads.com/lists/rt/devel/85147 I think you find more help on mysql performance lists. It can be kernel (io scheduler), mysql (changes in options, degradations), innodb (concurency i 28 Apr 2009 08:21:36 -0800 http://www.gossamer-threads.com/lists/rt/devel/85135 Older setup: RT 3.4.5 with mysql 4.0.24 and Perl 5.8.6 on V20z with 2 1.8Ghz and 4G mem mysql> select count(*) from Tickets; +----------+ | count(*) 28 Apr 2009 08:01:45 -0800 http://www.gossamer-threads.com/lists/rt/devel/85129 We add a checkbox to out bulk update form to mark tickets as spam. This box kept getting checked accidentally by our users even though they claimed to 27 Apr 2009 11:31:29 -0800 http://www.gossamer-threads.com/lists/rt/devel/85102 Greetings, Where I work, the technical department use RT for handling support errands, which works great. We would like, however, to let more non-tec 27 Apr 2009 05:25:39 -0800 http://www.gossamer-threads.com/lists/rt/devel/85082 Hi all, i need to set the priority based on a ticket CF that the user sets at selfservice during the ticket submission. Its set up so that the user ca 21 Apr 2009 03:41:58 -0800 http://www.gossamer-threads.com/lists/rt/devel/84888 Version 3.8.2 Noticed when writing a plugin. I have debugging that prints out the content of %ARGS. I went to the page while not logged in, it prompt 16 Apr 2009 09:39:19 -0800 http://www.gossamer-threads.com/lists/rt/devel/84760 Hi all, It seems very odd to me that the pages which lists scrips don't link the template name to the actual template page, so I decided to try and d 15 Apr 2009 11:06:05 -0800 http://www.gossamer-threads.com/lists/rt/devel/84726 (user)@webrt:~$ mysql -u root -p Enter password: Welcome to the MySQL monitor. Commands end with ; or \g. Your MySQL connection id is 11 to server ve 12 Apr 2009 01:24:31 -0800 http://www.gossamer-threads.com/lists/rt/devel/84675 While trying to debug another feed for Google Calendar, I discovered that some iCal parsers are stricter than others. Technically, every entry in iCal 08 Apr 2009 17:14:21 -0800 http://www.gossamer-threads.com/lists/rt/devel/84637 Hi, I recently made the following modification in RT (3.82): Where: On the selfservice interface for unprivileged users you can enable the modify self 02 Apr 2009 07:22:09 -0800 http://www.gossamer-threads.com/lists/rt/devel/84463 One of my users pointed this out to me the other day. Type something common like 'resolved' into the search field. It very quickly comes back with t 31 Mar 2009 00:53:48 -0800 http://www.gossamer-threads.com/lists/rt/devel/84394 Hi all, We're in the midst of upgrading from 3.2 to 3.8 (yay!) and have run into an interesting issue. Back in mid 2004 when RT was first introduced 30 Mar 2009 16:09:08 -0800 http://www.gossamer-threads.com/lists/rt/devel/84391 Hey all, I have a quick question for ya: Do extension/plugin writers have a standard place to put settings or configuration options? I'm building a s 26 Mar 2009 10:33:02 -0800 http://www.gossamer-threads.com/lists/rt/devel/84284 Hello, As a quite paranoid sysadmin, my umask is 0007 as a result some extensions were installed but silently failing. ( Saying of the day : 0007 is 25 Mar 2009 05:46:35 -0800 http://www.gossamer-threads.com/lists/rt/devel/84243 Hello all, Am I reading RT::Action::CreateTickets correctly, that there's no way to create attachments? While Content-Type works, multiple Contents c 24 Mar 2009 19:39:59 -0800 http://www.gossamer-threads.com/lists/rt/devel/84229 Dear All, I need to make this design when I fill a new Ticket . Example: Hardware Tests: Memo 23 Mar 2009 10:48:01 -0800 http://www.gossamer-threads.com/lists/rt/devel/84157 Hey all, I've been playing with RT recently and I've been charged with making small automatic modifications to a ticket's Subject field upon receptio 20 Mar 2009 13:38:29 -0800 http://www.gossamer-threads.com/lists/rt/devel/84124 Dear All, I installed RT3.8.2 on Debian Etch. I installed RTFM , when I tried to use make initdb it's generate Error in option s 20 Mar 2009 10:56:31 -0800 http://www.gossamer-threads.com/lists/rt/devel/84108 It should come as no suprise to folks that we've been hard at work on what will become RT 4.0. We've been working hard to overhaul the entire codebas 20 Mar 2009 09:29:35 -0800 http://www.gossamer-threads.com/lists/rt/devel/84103 Dear All, Is there a chat room to the Group. I try to install RT on Debian Etch , but the installation steps is not enough to me , now I insta 13 Mar 2009 10:05:18 -0800 http://www.gossamer-threads.com/lists/rt/devel/83896 Is there a reason why the $Notes variable is not passed to the GetTemplate in Rejected.pm? In Passed.pm there is: while ( my $o = $t->Next ) { 12 Mar 2009 01:21:54 -0800 http://www.gossamer-threads.com/lists/rt/devel/83844 Hello everyone, New to the list, (should lurk before post, I know) after having installed rt3.8 from deb http://debian.etc.gen.nz etch rt with a pos 11 Mar 2009 17:43:35 -0800 http://www.gossamer-threads.com/lists/rt/devel/83842 I'm newbie at RT and could use some help. I have created a button for adding an approval to an existing ticket, but had to resort to some less than 09 Mar 2009 11:08:33 -0800 http://www.gossamer-threads.com/lists/rt/devel/83751 Greetings, I just installed RT V3.8.2 with RTIR V2.4.1 this week. I found what I believe is a bug in RTIR that manifests itself when the WebPath of R 06 Mar 2009 08:55:27 -0800 http://www.gossamer-threads.com/lists/rt/devel/83709 Some users of mine didn't like the fact that we're using a space every 30 characters instead of using <wbr>, because it means copying and pasting 05 Mar 2009 10:43:24 -0800 http://www.gossamer-threads.com/lists/rt/devel/83673 I'm concerned that this change makes the regular expression too tight. Previously, any value would work. I _know_ I've used values like "on", "true" 03 Mar 2009 06:20:42 -0800 http://www.gossamer-threads.com/lists/rt/devel/83492 I am forwarding this to the dev list, hoping that it may receive a bit more attention there. Any pointers as to what this could be? Michael has this 02 Mar 2009 02:19:29 -0800 http://www.gossamer-threads.com/lists/rt/devel/83434 I have a group of users who would like to be able to see any tickets requested by any member of their group - somewhat similar in goal to theOnCreateS 26 Feb 2009 13:47:47 -0800 http://www.gossamer-threads.com/lists/rt/devel/83364 Best Practical Solutions provides unparalleled instruction in how to get the most out of RT. We've been teaching users and administrators how to g 25 Feb 2009 15:09:08 -0800 http://www.gossamer-threads.com/lists/rt/devel/83307 I'm trying to populate a custom field with data from an sql database. What I want to do is get a list of servers and place them in the customfield fo 25 Feb 2009 08:05:29 -0800 http://www.gossamer-threads.com/lists/rt/devel/83271 As of RT 3.8.2, if I use the web UI to forward a ticket transaction, that action doesn't appear to be recorded in the ticket's history. Is that inten 23 Feb 2009 10:08:54 -0800 http://www.gossamer-threads.com/lists/rt/devel/83167 Where can I find an up to date Documentation about RT API ? _______________________________________________ List info: http://lists.bestpractical.com/ 23 Feb 2009 05:57:17 -0800 http://www.gossamer-threads.com/lists/rt/devel/83145 Hi, guys. I found a suspicious behavior of { $subj =~ /^\S+\s(.+)$/ }. Example: CF.{Area} - Multiple select. 4 possible values - Oracle, MySQL, Fre 17 Feb 2009 23:33:52 -0800 http://www.gossamer-threads.com/lists/rt/devel/82965 I gave global ShowTicketComments right to the Owner role. The owner can't see comments and $TicketObj->CurrentUserHasRight("ShowTicketComments") retur 17 Feb 2009 12:53:23 -0800 http://www.gossamer-threads.com/lists/rt/devel/82945 Hi, This may be the wrong list for this, but it does seem to be relevant to RT. I'm trying to extract a list of Transactions on a ticket which are e 17 Feb 2009 09:27:44 -0800 http://www.gossamer-threads.com/lists/rt/devel/82922 On Mon, Feb 16, 2009 at 02:28:07PM -0500, Todd Chapman wrote: > RT 3.8.2 spreadsheet output doesn't correctly output the ticket ID column. What does 16 Feb 2009 14:03:14 -0800 http://www.gossamer-threads.com/lists/rt/devel/82894 RT 3.8.2 spreadsheet output doesn't correctly output the ticket ID column. Looking through the code /Elements/RT__Ticket/ColumnMap has no entry for id 16 Feb 2009 11:28:07 -0800 http://www.gossamer-threads.com/lists/rt/devel/82890 Dear RT Hackers, I talked to Jesse at the madrid training, that I found a bug in the chart feature. Finally I got time to analyse the problem. Here 16 Feb 2009 01:32:35 -0800 http://www.gossamer-threads.com/lists/rt/devel/82884 I am having an issue with RT 3.6 not sending to CCs comments on corrispondance. I have checked the scrips and it should include everyone on the outgoi 13 Feb 2009 05:35:45 -0800 http://www.gossamer-threads.com/lists/rt/devel/82807 How do I define a condition where requestor address is 'user@example' com? I will use this condition to close a ticket In chapter 6.1.3 Conditions of 12 Feb 2009 10:17:26 -0800 http://www.gossamer-threads.com/lists/rt/devel/82753 We have had a few cases where it would be useful to change the date on a transaction. Transaction->SetCreated doesn't appear to change the value - is 12 Feb 2009 09:28:52 -0800 http://www.gossamer-threads.com/lists/rt/devel/82750 Hi, I've been struggling with CustomFields in RT not being shown in the desired order, and I have now pinpointed where the problem apparently is. As 12 Feb 2009 02:37:02 -0800 http://www.gossamer-threads.com/lists/rt/devel/82746 Dear RT hackers, Does someone know (ruz?) which change in RT make entries that are removed by shrink_cgm_table.pl script no longer be written to db i 11 Feb 2009 01:23:41 -0800 http://www.gossamer-threads.com/lists/rt/devel/82705 Hi all, We've found the need for a new callback in the referenced component. I've submitted a patch at http://rt3.fsck.com/Ticket/Display.html?id=131 09 Feb 2009 15:42:24 -0800 http://www.gossamer-threads.com/lists/rt/devel/82611 I like the concept behind the multiple select controls for nested custom field controls but setting display:none on an optgroup doesn't appear to 09 Feb 2009 14:15:49 -0800 http://www.gossamer-threads.com/lists/rt/devel/82610 Hi -- brand new here, and tasked with adding two values to Status, preferably for one queue only. Been checking the list archives, to no avail as yet 09 Feb 2009 10:35:32 -0800 http://www.gossamer-threads.com/lists/rt/devel/82600 I have attached a patch that allows you to specify the default update type per queue. This really only effects which option (reply or comment) is pre- 09 Feb 2009 09:40:45 -0800 http://www.gossamer-threads.com/lists/rt/devel/82595 Hi All I have a spam filter in front of my queue. So all new tickets have to pass thru the filter before they make it to the queue. It works fine for 09 Feb 2009 08:00:36 -0800 http://www.gossamer-threads.com/lists/rt/devel/82587 Dear RT Hacker, I just started using the 'Link values to' feature of CustomFields. I noticed a problem with the encoding. CF Value: LX1/WP Service 09 Feb 2009 07:35:58 -0800 http://www.gossamer-threads.com/lists/rt/devel/82586 Hi I am failing to run rt-crontool (iqbala)@rt:~$ /opt/rt3/bin/rt-crontool No RT user found. Please consult your RT administrator. I can login as `i 07 Feb 2009 10:57:50 -0800 http://www.gossamer-threads.com/lists/rt/devel/82570 I've spent a huge amount of time on this and just can't figure it out. I want a custom action that pulls a custom field from a user. I'm using the fo 05 Feb 2009 20:56:20 -0800 http://www.gossamer-threads.com/lists/rt/devel/82536 Greetings, I am running Request Tracker 3.6.5 (rt-3.6.5-3.fc8) on a Fedora Core 8 platform. I?m trying to make customizations in the local director 05 Feb 2009 12:02:39 -0800 http://www.gossamer-threads.com/lists/rt/devel/82519 http://rt3.fsck.com/Ticket/Display.html?id=8721 I've updated this patch and added some tests. What else needs to be done for it to go into trunk? h 05 Feb 2009 10:27:14 -0800 http://www.gossamer-threads.com/lists/rt/devel/82516 Dear RT Developers, since a long time i have several requests from my users to have a better handling of AdminCC and CC on queue and ticket level. B 05 Feb 2009 06:10:19 -0800 http://www.gossamer-threads.com/lists/rt/devel/82508 I have been playing around with RT's Data Tables and I am not able to find the actual history lines of data for a ticket (the actual email content tha 03 Feb 2009 07:11:29 -0800 http://www.gossamer-threads.com/lists/rt/devel/82363 I am working on a notification that is supposed to be generated for tickets based on a date entered into a custom field. As such I need to search for 30 Jan 2009 12:50:10 -0800 http://www.gossamer-threads.com/lists/rt/devel/82256 I am trying to retrieve a custom user field from the requester of an incoming ticket. Can someone give me a perl snippet that I can incorporate into 27 Jan 2009 14:33:44 -0800 http://www.gossamer-threads.com/lists/rt/devel/81995