Mailing List Archive by Gossamer Threads http://www.gossamer-threads.com/lists/rt/devel/ en-us (c) Gossamer Threads Inc. All rights reserved. 25 Nov 2009 14:12:09 -0800 120 75 23 http://www.gossamer-threads.com/lists/rt/devel/ http://www.gossamer-threads.com/images/lists/rss_logo.jpg Hi, I've configured RT (3.8.5) to authenticate users using LDAP by adding the plugin RT::Authen::ExternalAuth. My problem is that no user is under t 23 Nov 2009 02:00:50 -0800 http://www.gossamer-threads.com/lists/rt/devel/90162 Best Practical Solutions provides unparalleled instruction in how to get the most out of RT. We've been teaching users and administrators how to get t 19 Nov 2009 14:31:25 -0800 http://www.gossamer-threads.com/lists/rt/devel/90171 Hi, I just made the upgrade from 3.6.3 to 3.8.6. After running etc/upgrade/upgrade-mysql-schema.pl I noticed that the CachedGroupMember table coll 18 Nov 2009 06:20:16 -0800 http://www.gossamer-threads.com/lists/rt/devel/90089 Hey guys, I am very new with RT and I need help. I recieve E-mails and in the Subject Line is e.g. the RT #1234 number. Based on this number I would 18 Nov 2009 05:07:22 -0800 http://www.gossamer-threads.com/lists/rt/devel/90088 OK, some times i'm too lazy to check it out, but it is much better to do this. yes it is working. $actions->{'BB 13 Nov 2009 05:05:14 -0800 http://www.gossamer-threads.com/lists/rt/devel/89949 HI, i'm searching for a simple way for our Operating to simply move tickets from Operating Queue to several 2nd level queues. The way via basics->Chan 12 Nov 2009 03:06:28 -0800 http://www.gossamer-threads.com/lists/rt/devel/89931 Hello, I hoping someone can help me understand why a scrip I'm trying to create is not working correctly. Description: MergeBasedOnContent Condition: 09 Nov 2009 12:07:37 -0800 http://www.gossamer-threads.com/lists/rt/devel/89853 Hi RT Developers, i need some help with Module::Install::RTx, i'm trying to create my first RTx, read the whole day the web and came to a point, Modul 09 Nov 2009 07:05:15 -0800 http://www.gossamer-threads.com/lists/rt/devel/89831 Hello, I'm using RT 3.6.9 on a Redhat platform, and we are plannified to use REST capability with PHP interface to let people have some information, 08 Nov 2009 22:33:17 -0800 http://www.gossamer-threads.com/lists/rt/devel/89823 Please find enclosed a series of four patches that incrementally improve (imho :) ) the rtldapimport tool. This is the first time I've submitted pat 03 Nov 2009 12:40:06 -0800 http://www.gossamer-threads.com/lists/rt/devel/89669 I usually have many open tickets.. and I like to go over them at the end of the day to see when I last updated (if at all today) and if I did, update 21 Oct 2009 16:36:41 -0800 http://www.gossamer-threads.com/lists/rt/devel/89426 Hello, I am using 3.6.5 with MySQL. I have a custom field called "County" that has a list of counties in it. Based on what county is selected when 21 Oct 2009 12:08:57 -0800 http://www.gossamer-threads.com/lists/rt/devel/89414 I have one CF with categories and ran the upgrade script. I was not totally sure what to answer to the question of which name to use so I used a new 21 Oct 2009 05:26:53 -0800 http://www.gossamer-threads.com/lists/rt/devel/89399 Is anyone working on updated builds for gentoo for recent 3.8 RT versions? Ted Serreyn 20 Oct 2009 11:46:50 -0800 http://www.gossamer-threads.com/lists/rt/devel/89379 We are happy to announce that RT 3.8.6 is now available. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.8.6.tar.gz h 20 Oct 2009 07:44:55 -0800 http://www.gossamer-threads.com/lists/rt/devel/89371 This was a bit tricky to debug: We kept getting complaints about empty forwards from our RT 3.8.2 / RTIR installations. Testing Forwards manually (/R 20 Oct 2009 07:07:04 -0800 http://www.gossamer-threads.com/lists/rt/devel/89369 Hi, I'm in the process of packaging RTx::EmailCompletion for Debian. However, I've realised that I actually need to extend the plugin loader to cope 20 Oct 2009 03:16:49 -0800 http://www.gossamer-threads.com/lists/rt/devel/89360 Results.rdf should probably be removed, or the code from both Results.rdf and NoAuth/RSS should be consolidated into a common file. The new default i 19 Oct 2009 17:20:43 -0800 http://www.gossamer-threads.com/lists/rt/devel/89352 For the last few weeks, one of my support staff was not getting watcher notifications for one of our queue groups because he was neither in nor out of 19 Oct 2009 12:53:10 -0800 http://www.gossamer-threads.com/lists/rt/devel/89350 [RT 3.8.5] FYI, the Ticket/Modify.html display doesn't show simple "any value" custom field value if that "any value" happens to be "0". Fix: In h 13 Oct 2009 07:45:58 -0800 http://www.gossamer-threads.com/lists/rt/devel/89267 I was trying to modify the RT config setting $HomepageComponents to remove the QuickCreate option, but it wasn't working. Looking at the Elements/MyR 12 Oct 2009 12:44:31 -0800 http://www.gossamer-threads.com/lists/rt/devel/89258 We are happy to announce that RT 3.8.6rc1 is available for download and testing. This release contains numerous bug fixes and performance enhancement 09 Oct 2009 16:06:57 -0800 http://www.gossamer-threads.com/lists/rt/devel/89229 We're starting to ramp up for a 3.8.6 release (aiming for an rc1 shortly). Best Practical recently developed a tool for distributed changelog generati 08 Oct 2009 11:24:24 -0800 http://www.gossamer-threads.com/lists/rt/devel/89191 I'm interested in additing some ACL checking functionality to RTx::EmailCompletion[1] but there doesn't seem to be any existing ACL that corresponds t 08 Oct 2009 08:09:03 -0800 http://www.gossamer-threads.com/lists/rt/devel/89182 Hi, I am in the process of setting up a new RT-3.8.5 server to replace our old 3.4.5 server. While testing some of our custom shell scripts (not scr 07 Oct 2009 08:43:26 -0800 http://www.gossamer-threads.com/lists/rt/devel/89134 On Fri, 2009-10-02 at 11:36 -0400, Kevin Falcone wrote: > You're going to need to poke in the db, because I haven't seen this > reported before. Also 02 Oct 2009 09:14:40 -0800 http://www.gossamer-threads.com/lists/rt/devel/89043 i would like to edit the RT file, but i cannot find what is $m define. where is $m define? and what is it mean? is it the global object? -- Regards, 30 Sep 2009 20:32:56 -0800 http://www.gossamer-threads.com/lists/rt/devel/88982 Hi all. In module lib/RT/Action/SendEmail.pm in method SetReferencesHeaders I've found comments regarding appending Message-Id to References in some 29 Sep 2009 04:11:53 -0800 http://www.gossamer-threads.com/lists/rt/devel/88922 I upgraded from RT 3.7.26 but I do not recall what version of RTIR was in there before. I installed RT 3.7.26 at the same time as RTIR so it would ha 26 Sep 2009 21:26:42 -0800 http://www.gossamer-threads.com/lists/rt/devel/88884 We are are testing WebAuth with RT and for it to work with WebExternalAuth, I needed to have RT look for a variable name different than the default RE 24 Sep 2009 12:08:09 -0800 http://www.gossamer-threads.com/lists/rt/devel/88807 I am setting up a new RT server to replace our old one during a later upgrade and was thinking of taking this opportunity to integrate our existing We 24 Sep 2009 11:48:26 -0800 http://www.gossamer-threads.com/lists/rt/devel/88806 I am in the process of creating an extension and have a couple of questions. 1. I would like the users to be able to select one or more queues as 23 Sep 2009 09:20:16 -0800 http://www.gossamer-threads.com/lists/rt/devel/88762 I would like to know if it is possible for the priority of a ticket to increase based on the amount of time the ticket was created. For example, a tic 16 Sep 2009 08:47:46 -0800 http://www.gossamer-threads.com/lists/rt/devel/88587 Hi, The following patch prevents the "New Ticket" option being show in the self service interface if the user doesn't have the CreateTicket right. T 16 Sep 2009 07:40:01 -0800 http://www.gossamer-threads.com/lists/rt/devel/88582 This release of RT-3.8.5 contains an important security fix. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.8.5.tar 14 Sep 2009 12:27:35 -0800 http://www.gossamer-threads.com/lists/rt/devel/88515 This release of RT-3.6.9 contains an important security fix. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.6.9.tar 14 Sep 2009 12:22:17 -0800 http://www.gossamer-threads.com/lists/rt/devel/88514 Hi, When creating a ticket with quick ticket creation, the logged in user is set as the owner by default. But - when going the "right" way through " 10 Sep 2009 05:07:09 -0800 http://www.gossamer-threads.com/lists/rt/devel/88451 Ok, I have spent a bit of time looking, but have not found a simple solution. Is there a simple way to call the Search Result.html page with a list 08 Sep 2009 11:34:18 -0800 http://www.gossamer-threads.com/lists/rt/devel/88397 At my office I extended my RT UI by adding four more TitleBox widgets, to hold custom fields specific to what my office does. In order to speed up ac 08 Sep 2009 08:25:43 -0800 http://www.gossamer-threads.com/lists/rt/devel/88395 Just in case anyone else is having a similar problem as Samuli here, http://www.gossamer-threads.com/lists/rt/users/80885, to easily determine a ticke 03 Sep 2009 13:56:58 -0800 http://www.gossamer-threads.com/lists/rt/devel/88351 Hello all, I want display a custom-field value in a ticket's list. For example: If you click "newst unowned tickets" you get a list of tickets: --- 03 Sep 2009 01:11:59 -0800 http://www.gossamer-threads.com/lists/rt/devel/88326 Hi, We would like to add a link to an external website in the main menu to the left. I tried to edit elemnts/Tabs, but the item I added doesnt show: 02 Sep 2009 04:11:40 -0800 http://www.gossamer-threads.com/lists/rt/devel/88288 [...] > Upon creation of a ticket through the web interface I get the > following error: > > Undefined subroutine &RT::EmailParser::ParseAddressFro 01 Sep 2009 09:47:46 -0800 http://www.gossamer-threads.com/lists/rt/devel/88271 Hi, Because I did not get an answer on the user mailing list and have a suspicion my problem is not a configuration issue but has to do with me makin 31 Aug 2009 22:16:29 -0800 http://www.gossamer-threads.com/lists/rt/devel/88239 On Thu, Jul 23, 2009 at 05:53:48AM +0400, Ruslan Zakirov wrote: > Hello Emmanuel, > Privet Ruslan, and excuse me for answering so late :/ > I'm wor 26 Aug 2009 06:23:00 -0800 http://www.gossamer-threads.com/lists/rt/devel/88513 I accidentally sent it to the wrong address. Sending again. ---------- Forwarded message ---------- From: Mostafa Hajizadeh <mostafa.h@gmail.com> Da 22 Aug 2009 04:42:16 -0800 http://www.gossamer-threads.com/lists/rt/devel/88095 Ok, I have searched the list and I am probably missing it, but how can I prevent a page from caching in RT? Or, is this an Apache/Perl deal. I ha 21 Aug 2009 09:30:34 -0800 http://www.gossamer-threads.com/lists/rt/devel/88066 Dear All, Is there IDE for mason like Eclipse SDK for perl or Epic can work with mason also. Please advise me. Best wishes, Shaekir, __ 20 Aug 2009 09:33:54 -0800 http://www.gossamer-threads.com/lists/rt/devel/88024 Hi, I've translated RT for Persian, but the numbers are still printed out with English digits. Is there anywhere in the code that I can convert all t 19 Aug 2009 03:09:53 -0800 http://www.gossamer-threads.com/lists/rt/devel/87982 Hello all, This is just to send out word that I have published the code for the RT deployment system that I developed at OpenSourcery (www.opensource 17 Aug 2009 22:53:22 -0800 http://www.gossamer-threads.com/lists/rt/devel/87933 I have noticed that when we ask QueryBuilder to search 'Content' for THIS "OR" THAT, it actually ends up executing SQL that searches for one conditio 17 Aug 2009 12:29:45 -0800 http://www.gossamer-threads.com/lists/rt/devel/87917 I need to report on time spent per ticket per time period per owner. Unfortunately, not all time transactions are recorded the same way. Is there a s 14 Aug 2009 12:05:45 -0800 http://www.gossamer-threads.com/lists/rt/devel/87889 I've modified my RT::Action::EscalatePriority to not log a transaction as this would be run daily and get pretty messy over time. I have a question 14 Aug 2009 10:03:54 -0800 http://www.gossamer-threads.com/lists/rt/devel/87887 Dear Sir, I am new to open source code world. 1- In Ticket/display.html $m->callback (TicketObj =>$TicketObj, ARGSRef 13 Aug 2009 10:36:51 -0800 http://www.gossamer-threads.com/lists/rt/devel/87876 I would like to add a tool to RT for entering some simple day. I would like to start with a copy of the MyDay.html tool and change the status searc 11 Aug 2009 11:12:23 -0800 http://www.gossamer-threads.com/lists/rt/devel/87833 I've found the math to be a little off, at least for my use. It will max priority anything within 47.9~ hours of the due date. The int() rounding is 06 Aug 2009 13:51:42 -0800 http://www.gossamer-threads.com/lists/rt/devel/87787 Hi folks, I'm trying to get ExternalAuth to work with RT and Active Directory. My config is below. When I try to authenticate a user from AD (whose u 06 Aug 2009 09:27:21 -0800 http://www.gossamer-threads.com/lists/rt/devel/87776 Hi Everyone, I have a weird problem. I'm calling UserGroups on $session{'CurrentUser'}, and it seems to work as one would expect, except that for som 04 Aug 2009 10:56:01 -0800 http://www.gossamer-threads.com/lists/rt/devel/87709 I've hacked together a few scrips which are working pretty well. But I'd like to devise a method for managing my scrips in a way that survives upgrad 03 Aug 2009 18:27:25 -0800 http://www.gossamer-threads.com/lists/rt/devel/87692 Hi there, I discovered an bug within the chart function. Here are the steps to reproduce: - create custom field 'foo', type 'Enter one value' and as 23 Jul 2009 07:55:57 -0800 http://www.gossamer-threads.com/lists/rt/devel/87424 Hi, When a large search is done and the user clicks the link to display the ticket then apache starts using a lot more memory. This is due to a me 23 Jul 2009 03:00:29 -0800 http://www.gossamer-threads.com/lists/rt/devel/87406 Hi there, attached is a patch for 3.8.4 that makes the 'More About ...' box looks more like the other boxes. Chris 17 Jul 2009 07:51:59 -0800 http://www.gossamer-threads.com/lists/rt/devel/87338 Hi all. RT 3.8.4 . Currently list format of search blocks on 'RT at a glance' page and search results after click on appropriate box-title link is s 13 Jul 2009 02:27:00 -0800 http://www.gossamer-threads.com/lists/rt/devel/87209 Hi When I send an comment and CC a mailing list, the users in mailing list do not receive the comment. Is there a way not to put `Precendence: bulk 11 Jul 2009 09:53:37 -0800 http://www.gossamer-threads.com/lists/rt/devel/87194 Hello, RT developers! I tried to install RT4 from Git. There is no ./configure script, so I figured to just run "perl Makefile.PL". I was able to sa 11 Jul 2009 05:21:14 -0800 http://www.gossamer-threads.com/lists/rt/devel/87193 Hi all, We use Debian Lenny's requesttracker-3.6 (RT 3.6.7). When we try to create a custom field value with some Hebrew chars, we get this in "Resu 09 Jul 2009 10:02:22 -0800 http://www.gossamer-threads.com/lists/rt/devel/87153 On Tue, 2009-06-30 at 12:21 -0400, Jesse Vincent wrote: > We're currently in the process of migrating all of Best Practical's > public Subversion repo 07 Jul 2009 21:32:30 -0800 http://www.gossamer-threads.com/lists/rt/devel/87112 I'm not sure if anyone has brought this up before, but I haven't found anything on the lists. I'm seeing that RT makes very very large number of SQL 05 Jul 2009 13:36:09 -0800 http://www.gossamer-threads.com/lists/rt/devel/87037 > > > First of all, my apologies if I am positing to the wrong list. > > I just installed the latest version of RT 3.8.4 on a dev box at work > (Red 02 Jul 2009 18:47:50 -0800 http://www.gossamer-threads.com/lists/rt/devel/86993 We're currently in the process of migrating all of Best Practical's public Subversion repositories from Subversion to git. Alex Vandiver has been wo 30 Jun 2009 09:21:59 -0800 http://www.gossamer-threads.com/lists/rt/devel/86923 Heya, We've currently planning on shifting RT's repository from Subversion to Git. I've completed a preliminary version of the conversion, and have 24 Jun 2009 12:20:14 -0800 http://www.gossamer-threads.com/lists/rt/devel/86811 I seem to be having trouble figuring out how to create the inc::Module::Install using Module::Install::RTx, despite reading the README, POD, and the 23 Jun 2009 14:27:34 -0800 http://www.gossamer-threads.com/lists/rt/devel/86779 Please find attached a patch for RT-Extension-ResetPassword. This patch corrects two spots that do not build links correctly. The links now obey $RT 23 Jun 2009 08:24:28 -0800 http://www.gossamer-threads.com/lists/rt/devel/86769 subscribe 22 Jun 2009 05:40:28 -0800 http://www.gossamer-threads.com/lists/rt/devel/86743 Hi, I'm new to RT and I could use some help if possible. I already have sent this to the users list but don't know if it was the right place. I'm try 18 Jun 2009 01:37:42 -0800 http://www.gossamer-threads.com/lists/rt/devel/86680 I am sure this may be a little basic for the developers list, but no-one on the users' seems to have any idea... In RT 3.6.4, I had the following 17 Jun 2009 09:51:08 -0800 http://www.gossamer-threads.com/lists/rt/devel/86661 [.Pardon me if this is the wrong place for this - I asked on rt-users a few days ago but had no response] Is there any way to override the RT::Tick 17 Jun 2009 08:10:32 -0800 http://www.gossamer-threads.com/lists/rt/devel/86660 We are happy to announce that RTFM 2.4.2 is now ready for download It includes a number of bugfixes and an important compatibility fix which you need 11 Jun 2009 08:28:36 -0800 http://www.gossamer-threads.com/lists/rt/devel/86537 We are happy to announce that RT 3.8.4 is now available. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.8.4.tar.gz h 10 Jun 2009 15:35:31 -0800 http://www.gossamer-threads.com/lists/rt/devel/86498 We are happy to announce that RT 3.6.8 is now available. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.6.8.tar.gz h 10 Jun 2009 14:51:31 -0800 http://www.gossamer-threads.com/lists/rt/devel/86497 We are happy to announce that RT 3.8.3rc1 is now available for testing. You can download it from: http://download.bestpractical.com/pub/rt/devel/rt-3 08 Jun 2009 09:29:36 -0800 http://www.gossamer-threads.com/lists/rt/devel/86412 Dear developers, I am in the process of setting up RT 3.8.3. The LDAP server I am working with requires a client certificate when using TLS, so I h 05 Jun 2009 07:27:37 -0800 http://www.gossamer-threads.com/lists/rt/devel/86357 Peter, I'll look into it during the next week. Can you restore your previous RT version until then? -Todd On Wed, Jun 3, 2009 at 5:46 PM, Peter C. 04 Jun 2009 11:40:28 -0800 http://www.gossamer-threads.com/lists/rt/devel/86319 RTFM 2.4.2rc1 is now ready for testing. It includes a number of bugfixes and an important compatibility fix which you need to use RTFM with RT 3.8.3 01 Jun 2009 17:34:49 -0800 http://www.gossamer-threads.com/lists/rt/devel/86159 We are happy to announce that RT 3.8.3 is now available. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.8.3.tar.gz 27 May 2009 13:08:57 -0800 http://www.gossamer-threads.com/lists/rt/devel/86025 Developers, Is there a place in RT where I can add logging to see what exactly RT is getting when it receives a REST request? Re a place where I can 27 May 2009 09:51:11 -0800 http://www.gossamer-threads.com/lists/rt/devel/86014 Hi, First patch is to allow 'Not set' or 'NULL' entry into the date fields. The second patch is connected with the 'not set' search on date fields 23 May 2009 11:00:10 -0800 http://www.gossamer-threads.com/lists/rt/devel/85951 I first posted the message below to rt-users thinking I was doing something wrong in my application's PHP code that is trying to submit a REST request 22 May 2009 11:28:05 -0800 http://www.gossamer-threads.com/lists/rt/devel/85930 We are happy to announce that RT 3.8.3rc2 is now available for testing. This is a minor update containing a warning fix and merging in updated transl 20 May 2009 07:58:18 -0800 http://www.gossamer-threads.com/lists/rt/devel/85846 Hello we are running RT for our company's day to day request handling, and customer center issue logging. We want to migrate RT DB to a new machine ( 19 May 2009 06:40:58 -0800 http://www.gossamer-threads.com/lists/rt/devel/85809 We are happy to announce that RT 3.8.3rc1 is now available for testing. You can download it from: http://download.bestpractical.com/pub/rt/devel/rt-3 18 May 2009 14:12:49 -0800 http://www.gossamer-threads.com/lists/rt/devel/85797 I did look over the mailing list, and didn't see much that indicated any discussion about this. As such, I spent some time making a conversion tool t 18 May 2009 11:15:33 -0800 http://www.gossamer-threads.com/lists/rt/devel/85790 First and foremost, I use 3.6.5 since that's what exists in Ubuntu Hardy's repository. Essentially what happens is I can use RT for an extended perio 15 May 2009 14:17:16 -0800 http://www.gossamer-threads.com/lists/rt/devel/85769 Hello all, I was about to describe here how I did the notifications in my RT instance, including an ugly patch, but I created instead a wiki page for 12 May 2009 04:31:45 -0800 http://www.gossamer-threads.com/lists/rt/devel/85680 On Sat, May 09, 2009 at 12:59:24AM +0400, Ruslan Zakirov wrote: > Emmanuel, there is no such thing as original encoding for headers. > Anything not as 09 May 2009 01:37:53 -0800 http://www.gossamer-threads.com/lists/rt/devel/85637 Emmanuel, there is no such thing as original encoding for headers. Anything not ascii is illegal in the head. Even the message has been in some encodi 08 May 2009 13:59:24 -0800 http://www.gossamer-threads.com/lists/rt/devel/85614 Hi, Is there a way to display the body tickets in a constant width font? We tried modifying html/NoAuth/webrt.css with out success. SPAN.message { f 08 May 2009 13:48:30 -0800 http://www.gossamer-threads.com/lists/rt/devel/85612 Shouldn't we encode according to outgoing encoding we define in the config? And do it using the method we use for other outgoing emails. This should b 08 May 2009 13:42:15 -0800 http://www.gossamer-threads.com/lists/rt/devel/85611 Hi, One of our users was customising his search preferences, and wanted to add a <blank> into the output format. One already exists in the default fo 08 May 2009 09:24:43 -0800 http://www.gossamer-threads.com/lists/rt/devel/85601 For folks who have been helping us out with translation updates on Launchpad: https://translations.launchpad.net/rt/3.8/+pots/rt we appreciate the 07 May 2009 13:53:51 -0800 http://www.gossamer-threads.com/lists/rt/devel/85587